I had a leak just inside my boundary caused by the weather last winter. Cost me £400 to sort, but the water board give you a one time grant to fix it. (Well SW Water do anyway). It took me a fair while to sort it out though!
They tried fobbing me off saying I'd tried to claim outside the time period between work and contacting them that they state - wrong! That they had written me letters stating my usage was unusually high - wrong, blatant f**king lie!, and that I had claimed previously during the winter it happened! - Wrong, I asked them the best course of action and the procedure for it! This was all after them "reviewing my claim" on every one of these excuses! I sent all letters by special delivery signed to make sure they got them, but in the end I had to write a very sh!tty letter stating I was now beginning legal proceeding due to the stress and worry they were causing me due to their blatant lies. I had all the evidence to support this, and they also wanted £700 in water bills through what had been wasted due to the leak. They sent me a letter the next week appologising profusely, and promised my claim would now be processed correctly stating an "administrative error had occurred"! They wrote off the wasted water, gave me the £250 grant, and gave me £400 as a "good will gesture"!
