Prospero seriously ill!

[Rolfe]

I don't imagine they'd cut you any slack if the car was even a day or two out of warranty, quite honestly.

I did note something quite interesting about that bloody Kia which has now been returned to Arnold Clark with thanks.  There was a sticker on the rear windscreen advertising the fact that it came with a SEVEN YEAR warranty.  Now that is something to think about.  With modern cars becoming increasingly complex, and liable to fail quite catastrophically if something goes wrong with these complex systems, a three year warranty looks increasingly inadequate.  Frankly I don't think a modern car engine that requires replacement within five or six years or indeed 100,000 miles of normal use, is of merchantable quality.  But that's what they seem to be trying to tell us.

I just talked to Verve on the phone, and they tell me that Prospero seems fit and well, but since it was such a major repair they would like to give him to a mechanic to drive home for the evening and test him out, was that OK.  I said fine, so long as there was no ragging, as I don't really need him back that urgently as I'm still on holiday and not going anywhere I can't do on a bike.

[Exonian]

VW would offer a certain amount of goodwill after the warranty so long as you could prove the service regime was 100%.
Vauxhall do lifetime warranties now don't they? As with all of these things, you need to read the small print!!
You can extent the warranty on your VW up to 5 years on major components too. Well worth the outlay if you're keeping the car long term.

[ScottA]

I don't imagine they'd cut you any slack if the car was even a day or two out of warranty, quite honestly.

I did note something quite interesting about that bloody Kia which has now been returned to Arnold Clark with thanks.  There was a sticker on the rear windscreen advertising the fact that it came with a SEVEN YEAR warranty.  Now that is something to think about.  With modern cars becoming increasingly complex, and liable to fail quite catastrophically if something goes wrong with these complex systems, a three year warranty looks increasingly inadequate.  Frankly I don't think a modern car engine that requires replacement within five or six years or indeed 100,000 miles of normal use, is of merchantable quality.  But that's what they seem to be trying to tell us.

I just talked to Verve on the phone, and they tell me that Prospero seems fit and well, but since it was such a major repair they would like to give him to a mechanic to drive home for the evening and test him out, was that OK.  I said fine, so long as there was no ragging, as I don't really need him back that urgently as I'm still on holiday and not going anywhere I can't do on a bike.

Take it home for the night? Why can't they test drive this afternoon, then drive it around tomorrow for a bit from cold and so on to test, I don't think I'd be letting them take the car home at all.  

[Exonian]

It does sound a bit odd that they want someone to take it home with them! I hope they don't give it to the YTS guy to show off to his dodgy teenage mates in MaccyD's car park!!

[Ess_Three]

How do you think they check for issues?

A mate of mine is a Master Tech at VW and he's often got something home that belongs to a customer...and he drives it like he's taking his Gran to church.
It's hardly worth his job ragging somebody elses car when he can borrow a demonstrator if he was so inclined.

I very much doubt anyone other than long term Techs are trusted with customers cars - certainly not round here.

[Snoopy]

VW would offer a certain amount of goodwill after the warranty so long as you could prove the service regime was 100%.
Vauxhall do lifetime warranties now don't they? As with all of these things, you need to read the small print!!

Exactly have you read VW small print on their standard 3 year warrenty its shocking 

http://www.volkswagen.co.uk/owners/warranty/factory/terms

As was asked earlier about spark plugs if you read the small print its supprising as there not covered after 6 months!

[Big_Dave]

How do you think they check for issues?

A mate of mine is a Master Tech at VW and he's often got something home that belongs to a customer...and he drives it like he's taking his Gran to church.
It's hardly worth his job ragging somebody elses car when he can borrow a demonstrator if he was so inclined.

I very much doubt anyone other than long term Techs are trusted with customers cars - certainly not round here.

When I was at my local BM dealer the 'master tech' who tested someones car (with me in the passnger seat) nearly maxed a 335d on a mile long straight near us. Unfortunately for him one of the cars he passed whilst doing this was the cars owner. Cue letter from the dealership almost begging the customer not to take it up with BMW, as the customer was in the showroom before we got back! Needless to say, the techy didn't go on another road test...

On the flip side, one of the young lads that had just started drove them with the utmost respect. Just depends on the individual.

Regarding warranty work and just outside the warranty, it depends on the dealer I'd say. BM whilst I was there (again) replaced an engine that a customer blew after he changed down from 6th to 2nd by mistake at 95 mph! You could see through the sump and out the other side when it was on the ramp! The car was 6 months out of warranty and they honoured it. On the flip side, Ford argued about a problem on my family's Focus that started in warranty, and wasn't fixed until after the warranty period ended. Cue call to Which magazine who promptly sorted this 

[Mr GTD]

How do you think they check for issues?

A mate of mine is a Master Tech at VW and he's often got something home that belongs to a customer...and he drives it like he's taking his Gran to church.
It's hardly worth his job ragging somebody elses car when he can borrow a demonstrator if he was so inclined.

I very much doubt anyone other than long term Techs are trusted with customers cars - certainly not round here.

When I was at my local BM dealer the 'master tech' who tested someones car (with me in the passnger seat) nearly maxed a 335d on a mile long straight near us. Unfortunately for him one of the cars he passed whilst doing this was the cars owner. Cue letter from the dealership almost begging the customer not to take it up with BMW, as the customer was in the showroom before we got back! Needless to say, the techy didn't go on another road test...

On the flip side, one of the young lads that had just started drove them with the utmost respect. Just depends on the individual.

Regarding warranty work and just outside the warranty, it depends on the dealer I'd say. BM whilst I was there (again) replaced an engine that a customer blew after he changed down from 6th to 2nd by mistake at 95 mph! You could see through the sump and out the other side when it was on the ramp! The car was 6 months out of warranty and they honoured it. On the flip side, Ford argued about a problem on my family's Focus that started in warranty, and wasn't fixed until after the warranty period ended. Cue call to Which magazine who promptly sorted this 

OMG and LMAO! 

That's some bad luck to be caught out like that...needless to say the customer was fuming know doubt, I know I wud of been...

My dads warranty on his Triumph when it when in for work was four days out and they still honoured it!

[Egbutt Wash]

Did they tell you what was wrong with the engine?

[Rolfe]

I don't know.  Crossed wires with the service department means I'm not getting it till tomorrow now.  (I was waiting by my landline and the girl had left a voicemail on my mobile.)