After my wife complained about the passenger door being stiff to open, I examined the door to find it was out of alignment, catching at the top of the door. So, I visited the local VW dealership to find out that they did not deal with bodywork, and had to visit their bodyshop office. I trawled myselc down their thinking what sort of customer service is this for a premium model in the range, but if it gets sorted quickly it will be worth it. Trouble is the bodyshop place took 35 mins to view the car, stated that door adjustments are not covered by warrenty, as you only get 6 months, and it would cost £74 for the trouble, and they need the car for half a day !!!!!!!
So, rang the dealership in Yorkshire where the car was bought, after they stopped laughing, asked me to call in next time I was up and they would sort for free, and wash my car whilst it was there (they always use a new sponge on my car knowing how particular i am about my car).
How can treatment be so different by 2 dealerships!!!!!
