Author Topic: Stupid grr god damn VW dealers grrr idiots @%$^@$%  (Read 4327 times)

Offline mattmk4

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Re: Stupid grr god damn VW dealers grrr idiots @%$^@$%
« Reply #30 on: 02 February 2012, 09:26 »
Just throwing something in to the mix here........

Vw are a business

VW provided you with a key

YOU lost the key

BUT its shocking customer service because they wont let you take up a technicians time for 30 mins?


If you lost your house key would you expect a locksmith to let you in for free?

Offline bobbarley

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Re: Stupid grr god damn VW dealers grrr idiots @%$^@$%
« Reply #31 on: 02 February 2012, 14:28 »
Wow, talk about wrong end of the stick, do you work for VW or something?

First off, I wasn't the one that lost the key.

Secondly, appalling service is discontinuing a very important part necessary to keep your car is a road worthy state.

Thirdly, based on your own analogy, it would be like me going to get a key cut, then being told they don't have that type of key in, so I need to buy a completely new lock.

Idiot.

Offline bobbarley

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Re: Stupid grr god damn VW dealers grrr idiots @%$^@$%
« Reply #32 on: 04 February 2012, 18:04 »
Took the car over to my mates house to work on it this afternoon.  We tried desperately to hammer a 19mm socket onto the bolt, with absolutely no luck.  5 minutes of hammering got the socket on perhaps 3mm of the way.  We tried a 20mm socket but it's too big for the bolt, once hammered on it just turns around the bolt without removing it.

We figured I had no other choice than to get a bolt remover.  Popped to Halfrauds, £16.99 for a bolt removal tool.  We couldn't get that to work either!  Problem is to get it to thread you need to REALLY force the tool onto the bolt, AND turn it at the same time.  We couldn't push with enough force to get it to thread, I imagine you really need in impact wrench or something similar to be honest.

At this point it didn't look like we were getting them off, so I rung a few garages up.  It's about £20 a bolt assuming they can easily get it off.  If not they'll need drilling out which will be in the hundreds.

We ended up calling it a day, we couldn't get a damn nut off his Porsche engine either, so looks like he needs to buy an impact wrench  :grin:

I stopped off at ATS on the way home on the off chance, they only bloody managed to find the god damn adaptor!!!  Feeling a mixture of  :angry: and  :laugh: at the same time.  Very angry as they told me they put it back and definitely didn't have it.  Only for them to now find it in a f*cking draw in the reception!!!

So I'm £27 down on new locking bolts, and £17 down on the removal tool.  Not too worried about the new locking bolts as they're a lot better than the ones I had, turns out mine are on their last legs.

Crossing my fingers Halfrauds will let me return the removal tool tomorrow, I've packaged it all up again so it looks like new.  Only problem is I've lost the receipt  :grin:

FML!!

Offline Wazzzer

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Re: Stupid grr god damn VW dealers grrr idiots @%$^@$%
« Reply #33 on: 04 February 2012, 18:28 »
no receipt, no refund  :sad:

unless of course you bought it on your card and can show a statement as proof of purchase  :wink:

You have 30 days  :wink:


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Offline bobbarley

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Re: Stupid grr god damn VW dealers grrr idiots @%$^@$%
« Reply #34 on: 04 February 2012, 18:32 »
I'm hoping they will let me have in store credit instead?

Offline harlemex

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Re: Stupid grr god damn VW dealers grrr idiots @%$^@$%
« Reply #35 on: 04 February 2012, 18:32 »
You might be lucky. I had the exact same issue. I lost my reciept, I also couldnt get the tool to work either. 19mm socket worked for me. I did get my money back though. I should have warned you about the removal tool, as they are rubbish.  Glad you got it sorted tho..  :sick: :smiley: :cool:

Offline richw911

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Re: Stupid grr god damn VW dealers grrr idiots @%$^@$%
« Reply #36 on: 04 February 2012, 19:18 »
Nige you do have some fun and games  :laugh: :grin:

I knew they would have it  :angry: Never use them again i know mistakes happen but after all the fun you had with the rear bushes thay are rubbish  :angry:

Glad you got it sorted - as Wez said get a statement to prove it  :smiley:

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Offline bobbarley

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Re: Stupid grr god damn VW dealers grrr idiots @%$^@$%
« Reply #37 on: 04 February 2012, 19:36 »
For sure mate, never going to go there again, they're absolutely awful!

Offline daz veedub

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Re: Stupid grr god damn VW dealers grrr idiots @%$^@$%
« Reply #38 on: 04 February 2012, 19:38 »
 :grin: cant beleive after all that they fecking had it all a long

least it sorted now mate  :cool:

Offline AaronGS

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Re: Stupid grr god damn VW dealers grrr idiots @%$^@$%
« Reply #39 on: 05 February 2012, 10:51 »
Glad you got it sorted. Didn't realise you were in manchester.

For future reference, there is a place salford/ little hulton called Autocraze. They remove locking wheel nuts for a tenner per bolt. Pricey if you need a few but for one its not too bad. And it took them well under ten minutes to get three off my car.
Hope thats useful to someone in the future!