Vodafone best practice customer services

[clipperjay]

Lack of common sense RJ, these people must hate there jobs, as much as we hate them TBH.
They plan to get 4G rolling god help us all 

[R32UK]

Recently changed to voda  ...... havent had to call them yet, but i look forward to the call now

[haf1zur]

hmm, i havent had problems with vodafone

but cant say anything nice about o2 or t-mobile

[Agreeable Slick]

The website is shocking too. Just on it now and every page that loads says a combination of the following.

Unfortunately, your request cannot be processed.

Unfortunately, the process cannot be completed at this time.


Yada yada yada.

Nobbers.

[The Mighty Elvi]

Jay, et al.


Why don't you put your grievance into a nice email of complaint to the Chief Executive.


"I'm Guy Laurence, the Vodafone UK CEO.
I'm committed to ensuring we provide the best service possible and am therefore passionate about listening to our customers. If you'd like to give me any feedback about a great experience, or to report an issue to me,"

guy.laurence@vodafone.com


HTH's

Jonathan.

[clipperjay]

Jay, et al.


Why don't you put your grievance into a nice email of complaint to the Chief Executive.


"I'm Guy Laurence, the Vodafone UK CEO.
I'm committed to ensuring we provide the best service possible and am therefore passionate about listening to our customers. If you'd like to give me any feedback about a great experience, or to report an issue to me,"

guy.laurence@vodafone.com


HTH's

Jonathan.

Jon after the Virgin affair I will wait for the managers response then see fit to esculate if need be?
But thanks for the email address. In the past the more they muck about with my account the worst it usually gets!
The one thing that stinks is the discount period I have to ring them at a certain time every year otherwise the discounts overlap and I get charged about £150.00. I rang them once before the deadline, it still overlapped and got charged 

[clipperjay]

Well just got off the phone to a manager and they have given me full refund and two months additional discount plus they have offered me a £10.00 goodwill for the interests accrued for the 8.5 months of holding my cash!
Result I think?