Vodafone best practice customer services

[clipperjay]

Now then I ring up for an upgrade they said I pay £20.50 for 2000mins landlines and cross networks unlimited texts and data usage!
I say No you take out £25.50 someone has over charged me?

Transfered to customer services
They started saying you should have checked what was coming out of my bank?
I said I did! Rang you guys about it months ago, but you guys said everything is right and not to worry??
NINE months later they owe me £45.00
Customer services said as best practice they only pay back 6 months owed refund?
What?
He said I spoken to my team leader and thats what he said its in the book?
I laugh at this stage
But we will refund you the full 9 months as you are a valued customer!
So basically you are saying by giving me my 9 months back instead of 6 months you're doing me a favour?
I want interest now!

At that point I said esculate it to a manager NOT you're team leader who seems to think its acceptable to try and act like he is doing me a favour by giving my own money back to me!
Do I not pay you guys on time?
God for bid what happens if I don't pay you on time now?

So I'll get a phone call within 48 hours to resolve this 
By they way they are crediting my account so they even have my money even longer plus to refund my bank it takes Two weeks?

Best practice boll*cks Their practices should be reported to offtell! 
 

[Diamond Hell]

Sounds like you got the same team leader I got.

Vodafone really couldn't deliver customer services if their lives depended upon it.

[VW BUSH]

Sounds like you got the same team leader I got.

Vodafone really couldn't deliver customer services if their lives depended upon it.

+1

I put up with them because its my work phone and its free

[clipperjay]

Sounds like you got the same team leader I got.

Vodafone really couldn't deliver customer services if their lives depended upon it.

Sad I can't get the same sim offer anywhere else I've been with those Fckers since I was 18 thats why the discount I get and I've fought them every inch for that tarrif!
The last debuncle was in October the mast had issues since June of last year they have only fixed it this month 
Customer services got fed up with me asking when they were fixing it so they sent me a sure signal box they was going to charge me, but I argued I had no use of the phone for three months already so they gave it to me free of charge in the end its like they don't give a monkeys!

By the way the upgrade chap tried to get me off my tarrif with 600mins he said I'll save you money sir you have only used 400mins last two months I turned around and said thats becuase I've had no signal in my area for the last three months! I could only laugh at what he was trying to do but, let him earn his commision
The last time you reduced my minutes and I went over, it worked out £1.50 per min +VAT 
 

[golf-sib]

Don't get me started with vodafone, I ended my contract, paid my final bill to the account they gave me. Turns out they have two acounts, one for your average joe and a cooperate one. They of course supplied me with the co-operate one. Money was payed, £20 later in phone calls and 4months in I finally sorted it with them!

I spoke to several team leaders, got all there names (most of them worked funny shifts or where not in most days *bull*), sent them my bank statement from a county court (where I work) and other documents as proof of payment! You think that would of scared them, nope. Instead they sent me a letter and a debt collection agency all for the sake of £60 which I paid for, in the end they managed to speak to the cooperate division which confirmed my money did go in the 4months ago that I had paid it, with my account reference etc all in the money I had credited them.

F@cking Jack a$$e$

Apparently with idiotic cooperate companies like this where you are not getting anywhere, the best thing is to contact the complaints department, supply them with a rough log of what happened who you spoke to etc and the ball gets rolling from there very quickly in comparison to continuously speaking to team leaders, who never call back etc. As the complaints division acts separate and will do an investigation... according to the Judges at work as you would be surprised how many times vodafone have been in court and lost!

However I'm back now with o2 and can't flaw there costumer service which is usually, oh sorry here's £5 off you next bill and most of the staff can deal with the problem there and then, not send you around the block.

[Alan16ac]

It's not just Vodafone, it seems you have to be an utter moron to work in a call centre! Or Asian!

Vodafone for you, Orange, Sky, O2, BT, they're all idiots!

[bob23]

It's not just Vodafone, it seems you have to be an utter moron to work in a call centre! Or Asian!

Vodafone for you, Orange, Sky, O2, BT, they're all idiots!

Not idiots, rip off merchants!!!

[golf-sib]

It's not just Vodafone, it seems you have to be an utter moron to work in a call centre! Or Asian!

Vodafone for you, Orange, Sky, O2, BT, they're all idiots!

Not idiots, rip off merchants!!!

Surely thats the basis of all business, how to rip you off?

[clipperjay]

It's not just Vodafone, it seems you have to be an utter moron to work in a call centre! Or Asian!

Vodafone for you, Orange, Sky, O2, BT, they're all idiots!

Not idiots, rip off merchants!!!

Surely thats the basis of all business, how to rip you off?

Disagree I only agree when I know I'm being conned 
But I feel for all of you and I was venting steam off tonight glad so many people feel the same these days!

As for call centers I have to say they get the brunt of it and have no powers to help but log notes.
Apart from some bad accents esp names they do a job and most are highly educated people you have to be to be in a call center over there!
One true thing is the team leader culture is just not working they have this big book it says YES it says NO!
Common sense goes out of the window 

I could list the whole catalog of mistakes I've had to deal with Vodafone but I fear I won't get sleep tonight! 

[RandomJord]

Vodafone suck, when my nan passed away in April they sent a letter to her, clearly adressed with her name followed by deceased, the letter was to say sorry she was leaving and they hoped she'd come back to them one day!

Now, the fun part is my uncle is a big cheese at VF, needless to say the director who signed the letter got a bit of a bollocking!