arrrrrrrrrrrrgh royal mail

[brett]

afternoon all ,just a quicky sent some items via royal mail other day headlights and a grill ,dudes got them today opened packaging up and both lights are fooked.but the grills ok,anyone know where i stand ?
have had a look on royal mail web and nothin statin i cant send glass items ,i also payed extra for enhanced comp,all help appreciated,and sorry if its been covered before ,did use search function lol,brett

[pigbladder]

imagine they will say its bad packing , needs to be packed like its gona be kicked and thrown around

[Toby]

if u paid for extra cover, it must be insured 

[brett]

ye thats what i thought just wondered if anyone had similar problem before as they shut at 2 ,and typical i was out till 3,cant do anything till mon morn ,cheers chaps,brett

[brett]

k duga little deeper and should be covered upto £46 ,so will ring them mon am ,sorry for lame question was frothing both lights damaged but the debadged grill is fine lol,wtf

[01664gti]

You are insured but its not a quick process,Pics of the damaged items will also help your case.

[wessexgti]

how well did you wrap em?

if you just put a bit of brown paper round em stuck down with selatape n stuck em in the system then you get wot you deserve imho,as everything goes through loads of machinery so of course they'll be damaged as glass items,badly wrapped verses f**k off macinery = damage!

but...

if you had bothered to wrap em in bubble wrap,and put em in a descent sturdy box then thats a different matter,and you should be compensated by which ever carrier has damaged em with their sorting machines.

Royal mail tend to pay anyone,no matter how iffy the claim ( ),so i wouldnt worry about it,though as stated before,it might take a while