Getting 30mb Broadband tomorrow yepieee!

[DubFan]

Tell them you'll cancel the contract unless they install before Christmas. You are within your rights to do so.

[Jay]

 

Aye I would have told them to stick it by now tbh


You need to get on the phone again and throw a proper paddy 

oh and www.ceoemail.com is your friend, 'cos it gives the big bosses email address:
neil.berkett@virginmedia.co.uk

You'll be surprised what can happen with a well worded email to the big boss

[clipperjay]

I've not signed any contract yet, I've not got any other cheaper provider lined up. Either way its looking like 30th but have escalated to a install area managers.  What pissed me off is the notes on the systemstates emails have been sent but has anyone got back to me NO! I was on hold for40 minutes before install customer services answered.  Getting fed up but a mate will writer an email for me to that Contact you gave me Jay. Not sure if chuff can pm our mutual friend to see if he can help. It takes me Half an hour just to type and wait until. A good 3G signal comes back.

[JC]

done and am gutted for ya mate . 

[flc1962]

What i can do is check to see if there are any earlier appointments, I need some details which I've requeste through PM.

No point in calling up as you get an agent who can only do whats avaliable, you can of course like some one else said but that just make you out to be a pain and don't forget Virgin have the right to cancel your contract as well if it becomes abusive or they feel they will not add value to the business its a fine line.

I no longer work in customer service but will look, need to say no promises and anyone else looking to get Virgin PM me..

[clipperjay]

That's right I've never lost my temper especially at Indian call centers they do a job I,m only frustrated when 8days go by and no answers including customer services are trying hard to get them aswell. Something is wrong but I,m patient enough to see how this pans out. Tbh there is a principle at stake regardless of outcome with this one its just life it either goes your way or not lol thanks for all the help people so many missed posts  

[R32UK]

After months of thinking 4MB was all I could get.. I found out I can get 50MB though Virgin. Obviously the first place I do a search it the fountain of knowledge that is the GolfGTI forum and find this!! 

Given an install date of the 6th Jan and told to arrrange cancellation of o2 for 7th of Jan. Think i may just leave it until my Virgin is up and running now.

Hope you get it all sorted... certainly dont put you through to an indian call centre when you want sales and to sign up 

 

[clipperjay]

Well today is V day and rang home from west country to find out whats been going on?
So the new contract states I'm only getting one Tivo box and a second standard V box HD?
I'm sure I was told I would get TWO TIVO boxes which I wanted TWO 1TB boxes due to the debuncle thats gone on!

ME: So who is your whos your boss?
install enginner: TBH mate I don't know.... I was sent here to deal with this issue of yours.
ME: So what about my equipment?
Install Engineer: I just do the Job sheet mate thats it! one Tivo one V box.
ME: Do you speak with any supervisors or higher ups?
Install Engineer: Errrr No mate.
At that stage just got off the phone and rang upper management.
 


ME: Ring ring ring r ing ing.......
Sales: DONT PICK IT UP I RECOGNISE THE NUMBER!


Me: So miss why has the contract changed I thought we discussed this a week ago that we would get some incentives for the grief? I've spoken to sales they said they would do something aswell?
Upper management: Its okay anything they have done we can sort out at a later date to suit you.
ME:So me ringing sales and your goodself has done nothing to confirm the install equipement promised?
Upper management:I was put in charge of the install only and cabling!
Me: okay it must be sales fault for not comunicating with your good self?
Upper management: Yes its there fault they have not made me aware correctly!
ME: so me ringing a week before christmas to confirm everything was a waste of time?
Upper management: I email them to confirm the changes and hopefully get it changed for you?
Me: Well I thought this was going to be smooth as you take ownership of this issue? Plus a second visit from more engineers are coming out to rectify the issues this time around that I tried to fix with both your good self and sales before install came around?
Me: Okay I'm a million miles away from home and I'll leave it in your capable hands as I wont be back until the 4th. Bye!    


Happy Christmas EVERYONE! & a good new year!
 

[jamie_pyrite]

What a hassle! Good luck with getting it all sorted.


I'm with BT Infinity, which is great. Not a fan of the traffic shaping though. I work for a company who supply through Digital Region, which is FTTC through South Yorkshire. It's pretty good! We see some amazing speed increases.


Anyone that has problems with their speed, please call up your provider and let them know rather than thinking this is just how it is. They can fiddle with various line profiles to get something that works well for you. You may notice an overall drop in speed by a few mb, but it may mean it's more stable and consistent

[JC]

Bet your glad I recommended then now jay 








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Ps. Sorry mate