Have you ever had a warranty claim rejected due to having a remap?

[The Doc]

As the title says, Have you ever had a warranty claim rejected due to having a remap?

By a remap I mean software only not a giant turbo and a side exit exhaust 

And no, I know a bloke who's mates dog had the warranty on his dogs collar revoked because he'd remapped his sat nav etc

[Buck]

Great question

No doubt prompted by my recent PM and my breakdown thread.

I'd by interested too.

Also, how can they tell if you've had a remap? Does their software flash red and sirens go off?!

[The Doc]

Great question

No doubt prompted by my recent PM and my breakdown thread.

I'd by interested too.

Also, how can they tell if you've had a remap? Does their software flash red and sirens go off?!

Of course - they use a remap detector, similar to a sonic screwdriver 

Ive been told that the guys that void warrantys have a special uniform.....




I've had far too long a day to go into this here and now - when I get an hour I'll write up a big fat document on it - for PM's only though as we don't want everyone knowing the dark secrets 

[The Doc]

Found the pesky sign now too.....

[Buck]

^^ love the above.

Off to bed with a smile on my face

[dubber36]

My wifes previous 307 HDI had been superchipped from around 5k miles. We had one claim within the warranty period, it was a pressure sensor on the FAP, and another out of warranty claim when the car was 4 years old. It was a common issue with the DMF that in certain cases (customer persistence) Peugeot would replace as "good will", even before it totally failed.

The dealer knew all along that the car had been remapped and had said that it could have accelerated both issues, but thought it would be better not to let on to Peugeot HQ about it. I guess it all depends how well you get on with the dealer. Or maybe us rural red necks just like to look out for each other.

[RTechUK]

 I know Fiat/Abarth check the flash counters in the 1.4 Tjets and if the counter dont match there database its an instant void of warranty, if its an engine or transmission claim.

My local BMW dealer map there demo cars..lol  


As for VW and there warranty with remaps.
 I tell all customers who ask me the warranty question to come clean and tell there dealer the car has been mapped and by them having a remap is the risk they take with there warranty. 

 If you come clean about the remap you will find the dealer will work with you nad help you more, but if you lie to them and they find its remapped then they could get the arse.  ( dealers are getting money from VW HQ for its money in the bag for them taking on warranty work)

As far as I know I have never had a customer with a failed warranty claim with a remap.
 
If there was a case to answer I think they would technically need to prove the remap caused the fault? Ie if 100 stock cars have been in for warrnaty work for the same fault then how can they blame the remap when is more commom on stock engines?

If your confident about your tuner then you should not need to hide the matter of the remap.

[andyr]

I voted NO to having a 'Warranty' claim rejected, but the claim at the time was insurance based and not warranty. My - Chipped (prior to my owning) - PD150 Bora had been stolen/recovered and had gone to the local VW dealership for - what they called - a health check, prior to the car being returned to me and it was instigated by my insurers.
I assume it was a quick looksee around the car for any obvious damage, but I also assume they had a poke around for any fault codes showing..... whether that would show signs of a re-map I don't know, but I was a *bit* worried at the time.
BTW, All was 'healthy' - what that means for a car that's done in excess of 110K I'm not sure?!

Which raises another issue.....

I buy a second hand car and get it insured.
It gets written off for whatever reason.
My insurance Co tell me it's been re-mapped and refuse to pay out.....

How the hell am I to know that I bought a chipped car in the first place??


When I purchased my GTD I asked my insurers (a very well known company) what their views were on re-mapped vehicles, to which they replied "What's that then?? What do you mean"...

[RTechUK]

As far as I know there is no good authority who can say the car has been remapped for power, who the insurance companies can use to void a claim?   

Take a look at the Fabia VRS 130pd, out the bag with out a remap they make closer to 152bhp stock.

[andyr]

As far as I know there is no good authority who can say the car has been remapped for power, who the insurance companies can use to void a claim?   

Take a look at the Fabia VRS 130pd, out the bag with out a remap they make closer to 152bhp stock.

That's fair enough..... But if the mapping isn't 'stock'... as it came from the factory (or any kosher dealer 'upgrades') then any insurer is going to (try and) invalidate any claim if they were not in prior knowledge of *any* change to standard!
Or am I just being a bit paranoid?

"Who said that!?"