Detailing products in Germany.

[tg1]

i've a friend who wont use waxamomo as his points dissapeared when the site changed over,

you cant get a discount with them though 

[der_kaiser]

Yeah I'm a bit miffed I deliberately hadn't used them so I could maybe get a decent saving on something big but now I can't get on the site. As for it being reasonably priced delivery, 20 quid for 2 panel pots! I paid 3 euro to post a shoe box full of baby clothes to Scotland last week, that's reasonable, 20 notes for 2 panel pots that only come to 11.95 is too much.

[waxamomo]

Nobody ever lost any reward points, we changed shop software and so were unable to copy the reward points over, an e-mail was sent out to everybody though to say I would give them a discount code to cover the reward points for the first order on the new site, and then after that you get the new discount scheme which is 5% off.

As for the 2 panel pots for £20 postage, that is only if you select UPS as your delivery method, there is also a cheaper option with Royal Mail which I would guess to be about £3.

Again with the account not working, another e-mail was sent out (could have been the same one) to say that there was a generic password, but if this didn't work then just to re-register.

If you want me to look into your points and get a discount code made for you to cover the value of the points, just drop me an e-mail with your name and e-mail and i'll look into it for you.

It looks like I may need to send out another e-mail to explain the points above.

[der_kaiser]

I do apologise. Three pound postage is very reasonable if all products are similar postage then I think my problem has been solved! I must admit since I moved I haven't been paying much attention to my e mails, I wasn't aware there has been a change on the website but it does explain the problems I have had. I really should emphasise how happy I was with waxamomo before I moved I'll be delighted if I can keep using them over here!

[waxamomo]

I've read my reply back and it seems a bit of a rant which it wasn't suppose to be sorry. I've explained it better here:

http://waxamomo.co.uk/media/waxamailer/waxa-emailer09302011.html

Chris

p.s. thanks for the kind words in your last reply, much appreciated 

[der_kaiser]

Don't apologise for your reply, I can understand you are probably fed up trying to explain this to people such as myself! I have re-registered but I am still getting 19.95 for delivery, royal mail is the only option the site will allow me to use. Am I missing something here?