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Author Topic: MK6 Golf Air con warranty  (Read 9295 times)

Offline vw bob

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MK6 Golf Air con warranty
« on: 27 June 2011, 15:23 »
VW dealer making me mad. Car was in for service at beginning of May told dealer air-con not working.They said aircon gas low was needing a service at £70 so paid them and seemed ok. By end of week not working again took back to dealer when they told me compressor faulty , had to wait 4 weeks part on back order. New compressor fitted worked again for a week , took back to dealer today for aircon not working . Now they say it was not the compressor its the condenser with a hole in it . And the biggest shock its NOT UNDER WARRANTY because it was damaged with a stone from the road and comes with a repair bill of £500.00. So i now have a 18 month old car with no aircon . Phoned VW customer care and that was a waste of time. So thought i would let all you fellow VW owners .By the way got my £70 aircon service back . But lost a few hours out my life going back and forward to dealers that i will never get back.

Rab ( not a happy VW owner)   
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Offline Exonian

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Re: MK6 Golf Air con warranty
« Reply #1 on: 27 June 2011, 15:26 »
Ouch!  :shocked:

I take it they showed you the damage?
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Offline vw bob

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Re: MK6 Golf Air con warranty
« Reply #2 on: 27 June 2011, 15:36 »
Yes they should me the Dye mark on the condenser through lower front grill .   
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Offline AlanD

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Re: MK6 Golf Air con warranty
« Reply #3 on: 27 June 2011, 15:39 »
To be fair to the dealer if its got a hole in it and its been damaged by a stone its hardly anyones fault, its just one of those things. I got a new bonnet sprayed and within a week got a chip from a stone on the motorway and a nice new knock on it. Thats life :(
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Offline simonpolly

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Re: MK6 Golf Air con warranty
« Reply #4 on: 27 June 2011, 20:59 »
A decent dealer would just have replaced it on the warranty it would`nt have cost them anything .IMO :smiley:
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Offline Steve30

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Re: MK6 Golf Air con warranty
« Reply #5 on: 27 June 2011, 21:03 »
Quote from: simonpolly on 27 June 2011, 20:59
A decent dealer would just have replaced it on the warranty it would`nt have cost them anything .IMO :smiley:

Yep I agree take the car to another dealer :undecided:
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Offline dubcruiser

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Re: MK6 Golf Air con warranty
« Reply #6 on: 27 June 2011, 21:24 »
Quote from: simonpolly on 27 June 2011, 20:59
A decent dealer would just have replaced it on the warranty it would`nt have cost them anything .IMO :smiley:

The dealer is right though... It been caused by damage not a failed part. Why should VW pay for that? :undecided:
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Offline Steve30

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Re: MK6 Golf Air con warranty
« Reply #7 on: 27 June 2011, 21:39 »
Quote from: dubcruiser on 27 June 2011, 21:24
Quote from: simonpolly on 27 June 2011, 20:59
A decent dealer would just have replaced it on the warranty it would`nt have cost them anything .IMO :smiley:

The dealer is right though... It been caused by damage not a failed part. Why should VW pay for that? :undecided:

Good will gesture would be nice  :cool:
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Offline am1w

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Re: MK6 Golf Air con warranty
« Reply #8 on: 27 June 2011, 21:59 »
Quote from: Steve30 on 27 June 2011, 21:39
Quote from: dubcruiser on 27 June 2011, 21:24
Quote from: simonpolly on 27 June 2011, 20:59
A decent dealer would just have replaced it on the warranty it would`nt have cost them anything .IMO :smiley:
The dealer is right though... It been caused by damage not a failed part. Why should VW pay for that? :undecided:
Good will gesture would be nice  :cool:

Sorry, but £500 would not be a goodwill gesture especially if it is not a failed part and more especially as VW is not a charity. It's pay up or heat up.  :evil:
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Offline Steve30

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Re: MK6 Golf Air con warranty
« Reply #9 on: 27 June 2011, 22:16 »
Quote from: am1w on 27 June 2011, 21:59
Quote from: Steve30 on 27 June 2011, 21:39
Quote from: dubcruiser on 27 June 2011, 21:24
Quote from: simonpolly on 27 June 2011, 20:59
A decent dealer would just have replaced it on the warranty it would`nt have cost them anything .IMO :smiley:
The dealer is right though... It been caused by damage not a failed part. Why should VW pay for that? :undecided:
Good will gesture would be nice  :cool:

Sorry, but £500 would not be a goodwill gesture especially if it is not a failed part and more especially as VW is not a charity. It's pay up or heat up.  :evil:
Depends what kind of a relationship you have with the dealer  :cool:
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Tiguan quicker than the Golf
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