Monza Shadows replaced under warranty.

[jmspear]

That's a result.... Yes you could argue this shouldn't happen but fair do's to VW for replacing them.

I wonder what the dealer does with the old wheels. I should imagine they have to send them back to the factory?

I bought a set of monza shadows for my GTD (mkV grey inserts) and was having them refurbed black inserts for my mk6 GTD and whilst I was at Lepsons (in swindon) their collection van was off to pick up sets of wheels from VW dealerships, Merc dealerships and BMW in the wiltshire / oxfordshire and further afield, so at least this is what happens to them down south. I presume when they are back to fully refurbed they get fitted to another car (maybe used stock?) or sold on in as new condition. Obviously they get a cracking volume trade discount at Lepsons......

[rgb]

AAARGH!  advice please  (appologies if this has been covered before - I can't find it!)

...so while I had the car in to be serviced, I pointed out that one of my Shaddows has white worm (just starting around the center). I'd expected the wheel to be replaced without hastle.

To my amazement, the dealer refused to replace or repair it and pointed out two very, very slight kerbing marks around the wheel edge. Really really slight...  two other wheels are much worse.

The gave some crap excuse about how it would be "better-ment" if they replaced the wheel.   I'm extreeeemenly p*$$ed off: the wheel clearly has a manufacturing fault. It should make no difference whether the wheel is in pristine condition. They're not even pretending that the problem has occurred because of the kerbing (which would be rediculous since the white worm is starting at the center).

I phoned VW customer service, and got the same bla.  They agreed to "challenge" the decision, but it didn't sound encouraging.

How can they possibly do this!  Next they'll be refusing all warranty claims if there's any evidence that the car has been driven.

Has anyone had similar experience?  Any advice on how to proceed.

Many thanks, Richard

[Jimmymature]

Hi mate, sounds very poor. I had a wheel replaced under warranty with no problems at all. It's a clear problem with this wheel and the only thing I suggest is you keep complaining.

Mention that you know of many members on this forum who have had wheels replaced under warranty.  I would also suggest going to another dealer and seeing if they'll do the work.


Good luck.


Jim

[Ess_Three]

Sadly, if you drive the car, you will get stonechips on the wheel and whiteworm will set in.

VW need to have a word with themselves and stop fitting polished type wheels...they've been getting fitted since the Mk3 and they never learn.

Polished type wheels + UK salt & grit = catastrophy. 

[Gene Hunt.]

Sadly, if you drive the car, you will get stonechips on the wheel and whiteworm will set in.

VW need to have a word with themselves and stop fitting polished type wheels...they've been getting fitted since the Mk3 and they never learn.

Polished type wheels + UK salt & grit = catastrophy. 

............have you noticed how many other car makers are going down this route now?.

[Ess_Three]

Sadly, if you drive the car, you will get stonechips on the wheel and whiteworm will set in.

VW need to have a word with themselves and stop fitting polished type wheels...they've been getting fitted since the Mk3 and they never learn.

Polished type wheels + UK salt & grit = catastrophy. 

............have you noticed how many other car makers are going down this route now?.

Yup..the bling culture.
Sickening. 

[ScottA]

AAARGH!  advice please  (appologies if this has been covered before - I can't find it!)

...so while I had the car in to be serviced, I pointed out that one of my Shaddows has white worm (just starting around the center). I'd expected the wheel to be replaced without hastle.

To my amazement, the dealer refused to replace or repair it and pointed out two very, very slight kerbing marks around the wheel edge. Really really slight...  two other wheels are much worse.

The gave some crap excuse about how it would be "better-ment" if they replaced the wheel.   I'm extreeeemenly p*$$ed off: the wheel clearly has a manufacturing fault. It should make no difference whether the wheel is in pristine condition. They're not even pretending that the problem has occurred because of the kerbing (which would be rediculous since the white worm is starting at the center).

I phoned VW customer service, and got the same bla.  They agreed to "challenge" the decision, but it didn't sound encouraging.

How can they possibly do this!  Next they'll be refusing all warranty claims if there's any evidence that the car has been driven.

Has anyone had similar experience?  Any advice on how to proceed.

Many thanks, Richard

Surely it's the same with anything though. If they replace a defective clutch, it's "better-ment" as you then have X less miles on the clutch. If they replace a defective shock absorber, it's "better-ment" as you have X less miles on the new shock. If they replace anything, you're always going to have a newer part with less wear and tear than you did originally. What a bull$hit arguement.

[GerryD]

AAARGH!  advice please  (appologies if this has been covered before - I can't find it!)

...so while I had the car in to be serviced, I pointed out that one of my Shaddows has white worm (just starting around the center). I'd expected the wheel to be replaced without hastle.

To my amazement, the dealer refused to replace or repair it and pointed out two very, very slight kerbing marks around the wheel edge. Really really slight...  two other wheels are much worse.

The gave some crap excuse about how it would be "better-ment" if they replaced the wheel.   I'm extreeeemenly p*$$ed off: the wheel clearly has a manufacturing fault. It should make no difference whether the wheel is in pristine condition. They're not even pretending that the problem has occurred because of the kerbing (which would be rediculous since the white worm is starting at the center).

I phoned VW customer service, and got the same bla.  They agreed to "challenge" the decision, but it didn't sound encouraging.

How can they possibly do this!  Next they'll be refusing all warranty claims if there's any evidence that the car has been driven.

Has anyone had similar experience?  Any advice on how to proceed.

Many thanks, Richard

Sorry to hear about your trouble.
My dealer has agreed to replace 3 of my missus Shadows but wouldn't do the fourth because it had been kerbed.
Bit gutted about that one, because it was done by the previous owner but what can you do?
I did point the white worm out to them at the second service and it was the same guy at the third service so he was aware of it. It did help that the car only had 17k on it
Decided to bite the bullet with the fourth and buy a new one, then at least have a warranty on all of them.
Will get the one they won't replace back and put it on eBay, so it will not have the full cost of replacement.