Author Topic: Rejecting my Golf  (Read 15210 times)

Offline DRC

  • Here all the time
  • ****
  • Posts: 433
Rejecting my Golf
« on: 08 April 2011, 17:49 »
Guys,

Some of you may know the amount of problems I've had with my Golf since I stupidly purchased it from a car supermarket.

In the 7 weeks of ownership it's had, new auxiliary belt, new fuel pump, new fuel filter, new drivers wiper arm, numerous ECU updates and now just had a new dual mass flywheel, and the clutch is still juddering. Also had to buy new front brake pads.
I was hoping to sort it out amicably with garage but they say
'because it's under manufactures warranty you can't reject it'

Spoken to my solicitor who says I'm well within my right to reject it. So I've just sent 2 formal letters off regarding the Sale of Goods act and Consumer Credit act to both the garage and my finance company who don't seem to want to know either but both are equally liable.
Just a royal pain in the ass to be honest. Moving house soon so could really do without this, but the longer I leave, the less chance I have. I've given them both 14 days to exchange my car for something of similar spec and mileage, so that leaves a 2007 Golf GTI or 2007 Seat Leon Cupra. I wanted a diesel to cut fuel bills, but the way its going with the economy at the minute, and the mileage I do, it's pointless. I can get insured on both the above cars.
The Leon Cupra is £1000 less then what I paid, so I expect something back in compensation, if nothings done in the 14 days, I'm going for a full refund at a small claims court. Once this is sorted, I'll be having no further dealings with the garage in question, nor the finance company, the sooner it's paid off the better!

Rant over.
'13 Audi A3 8V S-Line - Dakota Grey - 2.0TDI 150 - MMI Plus Nav - Bang&Olufsen - Comfort Pack - LED Lighting Pack - Comms Pack - Model and Technology Badge Deletion

Offline Captain Sensible

  • GTI forum regular
  • ***
  • Posts: 186
Re: Rejecting my Golf
« Reply #1 on: 08 April 2011, 18:28 »
I'm very sorry to read your hellish experience , what a nightmare

I rejected an Audi A3    over shocks would you believe. To cut a long story short Audi wanted me to pay for new shocks after three month even though it was known as a common fault.
Like you I sent my letter off rejecting the car. Audi then said they would fix the car.
You have to accept this if the supermarket offer to fix the car. Only if the car is fixed to the way it should be do you accept the car.

You have to be careful the garage does not play for time as you can only reject a car in it's first 6 month.
I take VW wont do anything as the car is an import. Is that correct.
On Order Golf GTI 5 Door Manual - Pearl Black - 18' Vision Alloys - Goodyear F1 Asymmetric Tyers - Sunroof - Xenon Lights - Touch Screen Cd Player With Dyneaudio amp and speakers - Folding Wing Mirrors - Dealer Fit - Steel VW kick plates - Front And Rear Mud Flaps - Sill boot protector - Boot liner - 3 year Service Plan - Carpet Matts With GTI Logo And Red Pipping.

Offline am1w

  • Serious forum addict
  • *
  • Posts: 9,544
Re: Rejecting my Golf
« Reply #2 on: 08 April 2011, 18:37 »
Dan:
What I have gathered from your previous posts is that you have been more than reasonable and extremely patient.
You are doing the right thing IMO and I hope the whole matter is resolved speedly and to your satisfaction.
All the best.
RED TORNADO 7R, 5 DR, DSG, DCC, DNS, DYNAUDIO, KI, WP, HBA, LN, SP

Offline R32UK

  • Forum addict
  • *
  • Posts: 5,683
Re: Rejecting my Golf
« Reply #3 on: 08 April 2011, 19:25 »
park it in front of their front door and leave it there until they fix it  :smiley: hth

Offline GolfTi

  • I live here
  • *****
  • Posts: 1,921
  • ..gotta feel for my automobile..
Re: Rejecting my Golf
« Reply #4 on: 08 April 2011, 21:32 »
Sorry to hear about this.

My opinion?

Get the GTI or Cupra.
« Last Edit: 08 April 2011, 21:37 by GolfTi »
Mk7 GTI. DBP, DCC, Winter pack. Mine since new, July 2013.
GTI no. 4. Golf no. 5.  VW no. 7.

Offline DRC

  • Here all the time
  • ****
  • Posts: 433
Re: Rejecting my Golf
« Reply #5 on: 08 April 2011, 23:44 »
Thanks for the positive feedback guys :)
Yes, more then patient with it to be honest, I've had enough of taking unpaid time off work, fueling courtesy cars etc.
the car isn't an import, and VW have fixed the issues but the clutch judder is still on going.
It's a great car, but I don't see why I should have to put up with the issues.
The salesman said this morning on the first call,
'Oh, pop it back to us and we'll revalue it and give you a good price against one of the other cars'
I said, if you take a faulty TV back to Currys, you don't expect them to turn around and say, 'we'll give you £200 for your faulty one and you pay the difference?'
I actually laughed when he suggested it, like it was the norm?!?
Golf Ti, I will be taking the Cupra no doubt, never ever had a problem with my first Leon FR that I owned for nearly 2 years, and to be frank, wish I never got rid of :( and I'll make sure they don't hang about for the 6 months, if my requests are not met in the next 14 days, I'll be taking them to court for a full refund or a like for like replacement of my car I originally traded in.
I'm glad I havent spent that much money on it to be honest.
'13 Audi A3 8V S-Line - Dakota Grey - 2.0TDI 150 - MMI Plus Nav - Bang&Olufsen - Comfort Pack - LED Lighting Pack - Comms Pack - Model and Technology Badge Deletion

Offline gizzywizzy

  • I live here
  • *****
  • Posts: 1,952
  • Black is definitely the stealthiest colour!!
Re: Rejecting my Golf
« Reply #6 on: 09 April 2011, 10:06 »
So sorry you've been having all this bother, it must be a Monday or a Friday built car, or an ex-hire car  :grin:.  Seriously tho the mk6 in my opinion is a cracking little car, a few niggles like rattles here and there but nothing major has so far been reported - you have been really unlucky.

Keep pressurising them and hopefully they'll back down and give you the result you want.
Deep Black Pearl Mk7 GT TDI 150.

Offline jamojdm

  • Not said much yet
  • **
  • Posts: 30
Re: Rejecting my Golf
« Reply #7 on: 09 April 2011, 11:41 »
Dan dont let up on them. I had to reject my GT TSi after 5 months of engine misfires. They tried replacing just about everything but it still misfired. After several letters quoting the sales of goods act etc and a bit of pressure from my lawyers they finally ordered me a new car.  :smiley:
GT TSi, Deep Black, Convienience Pack, 2 Zone Climate Control, RNS510 - Looking to add Bluetooth

Offline Keithuk

  • I live here
  • *****
  • Posts: 837
Re: Rejecting my Golf
« Reply #8 on: 09 April 2011, 13:38 »
now just had a new dual mass flywheel, and the clutch is still juddering.
This wasn't something similar to this was it? Clutch pedal pulsating/vibrating
2010 Golf GTD (170) CBBB, 5 Door, Shadow Blue (P6/D5Q), Flat Tyre Indicator, Basic Protection Pack + VCDS.

Offline DRC

  • Here all the time
  • ****
  • Posts: 433
Re: Rejecting my Golf
« Reply #9 on: 09 April 2011, 15:45 »
No Keith, as in a full on judder when pulling away. I've lived with the vibrations from previous cars
'13 Audi A3 8V S-Line - Dakota Grey - 2.0TDI 150 - MMI Plus Nav - Bang&Olufsen - Comfort Pack - LED Lighting Pack - Comms Pack - Model and Technology Badge Deletion