Okay, after purchasing my new Git in August last year, I was informed by the sales chap that if I had any queries/bookings (even servicing etc) that I had to go through him, apparently as the boss of VW instructed them to do so.
So I attempt to book my first service in, coupled with the fact that I wish to buy a new Polo for the missus next month (and wished to test drive one), but despite leaving phone messages and sending emails to him.........did I receive a response.....?...........Did I heck !! (despite the fact of a guaranteed customed sale!)
So, after a few weeks of no response, I emailed VW UK and complained to the above affect and within a day I received a response.
My point is, that I shouldn't have had to go to VW UK, and my dealer who pocketed £27k in cash should have dealt with me in the first instance.
In a seperate email to VW UK, I mentioned the fact that a few years ago Mercedes customer service went downhill and received many complaints. They decided to invest £1bn, of their £3bn annual profit, into improving their customer service. And implied that VW should do something similar, after all 'Volkswagen' does mean 'the peoples cars'.
We'll see !
