Hi there,
i've got the exact same problem on my colour concept! vw wanted a rediculous price to have it fixed, over ?300, quoting "all labour and very time consuming to take the leather seat cover off"
It gets better, i was just going to go ahead with it and asked when i could book it it when the service guy says hold on and went through to the body shop. He comes out 2 mins later and says no mechanic is prepaired to do it saying "its a barsteward of a job"
Either vw did'nt want to do it and hoped the price would put me off or its a right c*nt of a job.
