What would you do in this situation? .. please read

[dantheman6554]

So heres the scenario , your a hard working everyday lad, whos car has dropped a valve and needs a new head, you come onto this website, and see a regular trader has one for sale , lets just say this one ... http://www.golfgtiforum.co.uk/index.php?topic=174903.0       you ask the relevant questions, he assures you its as is, so you pay the full asking price no problem ..... you ask if he can provide proof of purchase in the form of a written receipt, along with a signed agreement that if the customers head specialist is not happy with the condition of the head it will be taken back  (however you dont think you will have to do this as the person has said hes being honest and the head is as described).

then say theres no reply to this... not until 2 days later when you ask if the head has been sent, and he replys "yes",    head turns up, now going on the description from the above ad, there is a fairly large semi circle score when piston number 2 has hit the head, but machining has not produced a true flat surface,   secondly there are no new valves in the head, just old ones that have been cleaned up with emery cloth, and thirdly, no proof of purchase or receipt as agreed,  you contact the person to tell them , firstly the head is not serviceable, or as described, you even give them the number for your head specialist and garage for them to speak to , and they say they will, and then hear nothing,  only to be told to f*ck off in an email ...... 


what would you do? , now £330 out of pocket, with a non useable head, and someone who obviously has no morals or decency to admit they wer wrong?


small claims court?, trading standards?


please help, this forum is designed to help and i think i have a good reason to be helped 


Dan

[Mitching]

So you do have the receipt and signed agreement?

[Thom89]

If everything is, exactly as you've described, then I would want my money back! diplomacy should come first however, and maybe contacting one of the relevant mods, to discuss the problem, may have been a better idea, before posting...
I hope it works out for you

Thom

[The Mighty Elvi]

Firstly.

You can show that by sending the head he has agreed to your terms on returning it if of unsatisfactory condition.  Was this be email or phone?

Did you pay by cash? Absence of a receipt may be your undoing if you have no way of proving purchase - unless you have lots of email traffic to substantiate a purchase. If you also have the original advent with pics and obviously you are in possession of the head - so much the better.

Secondly.

If item is not as described as well as a breach of the first point then Small Claims Court is the way forward.

Inform him of your intention to sue and let him stew.

If he doesn't refund in 14 days take him to court.

Jonathan.

[dazzawest1987]

if you have no receipt, the way you paid might save your arse, i assume you prob paid over the phone as he gave you a mob number so you prob paid by card, i would have thought you could use this as a proof of purchase. try once more contact him via phone and email, print off any contact you had with him over email, print off that original ad thread and take him to court if you get nowhere. contact your local citzens advice they'll be able to let you know legally where you stand with this.

it might be worth contacting someone like J.V aswell, as he may know a bit more about this company, and prob would have them removed from the site.

good luck mate hope you get it sorted

[danny_p]

i had a simalar dealings with an ebay seller with a transit head but the cam bearinges were ripped up and unservicable i just got told to f**k off repeatedly.  i will no longer buy used engine patrs over the internet as they are so rarely as described and often to much bother to sort out

but alarm bells should have being ringing realy when you look at the work clamed to have been done and compared it to the price.  as it was advertided on the forum i would get some pics up and slate away if its as bad as clamed

[JC]

not a good place to be - good luck

[Wayne]

Just had a head freshly rebuilt for customer and theyre not having it now.

Small port 1.8 20v Turbo Head

* Decoke
* 20 new valves
* New valve stems
* Valve grind
* Skim

Work done totals £350 + valves, then head price.

All im asking is £320

This head is essentially brand new and ready to drop on an 058/06A block.

Collect or i'll courier it

Thanks,
Jrd 07923222024

Well the advert says new valves so I would think in one way or another you have a claim against the seller.

Good luck with getting it sorted.

[moutains]

write to the seller tell him why your not happy ask if hes prepared to come to an amicable settlement if not go to small claims, i  had a similar problem last year took small claims action as soon as they got the court forms they settled

[The Mighty Elvi]

You don't want an "amicable settlement" you want a full refund.

I'm not near a PC to give to step by step guidance with the benefit of my LLB but the crux is that he is a trader and the item was not as described. You win every time.

Jonathan.