Service @ VW LOOKERS BATTERSEA - Left petrol pipe uncliped!

[hmeah]

I hope you never make a mistake in your life mate!

Clearly an error, no harm done, engine cleaned and partial refund. - I don't understand the problem?

Mistakes cost....i was on the way to drop the car off to my 6 months pregnant wife... good thing it happened when it did...
I didn't take my car to some  backyard garage to get this sort of service, i paid to whack for a job i could have got done elsewhere for half the rate, i went to these fatherless people so i get a quality service, which i have not got, the LEAST they can do it give me a full refund, if not more.

[Keano]

Okay. Good luck 

[Steve30]

I would be happy with there offer too, its not bad  take it and leave it that!

[ub7rm]

I agree its a fair offer, they are effectively refunding you the whole portion of work that a mistake was made on (ie the timing belt) but you've still got a new timing belt etc.  Mistakes happen and it sounds like they have been quick and fair in their response.  I'm guessing you won't be frequenting that establishment again and neither will a lot of folk reading this post so thats another punishment for them.

[hmeah]

I hear what you say, I guess now i have calmed down and can think straight, i may accept their offer, I have written to the guy, see what he says...

I doubt very much i go back to them again, but something for that 'stamp' i may need to.. only time will tell...

[Pinky 1959]

Different garage same thing didnt clip fuel pipe on properly car sat down, got garage recovery out sorted it , next morning garage washed down engine and put £20 diesel in , I wasnt happy but had no choice but to accept this .
Dont use the garage unless I really have to and they know it .

[Steve30]

I use Battersea and have done for 5 yrs. For me its about having a good relationship with the dealer if you've got this going with the dealer then your car will be taken care of IMO

Yes there not the best, but I have called a lot of faver's over the years and been looked after.

[MAW73]

The problem rectified and £229 compensation seems fair to me tbo.

I work not far from Battersea lookers and have had a couple of car services carried there on my old mk5 GT and found them o.k.

But I won't be taking my Mk6 following the above reports.