It's sad to hear that your car packed up just ouside of warranty and I agree you should push VW for a loan car or you'll never get one, but why does everyone think that VW should provide him with free transport? After all, it's his car and as such his responsibility, not VW's.
i dont think it is outside of warranty
Quite correct - it's well inside warranty.
Mac7 - As for why VW should provide a courtesy car, my reasoning is as follows;
1. They provide a courtesy car for routine servicing, providing that you give enough notice. Clearly, I couldn't give such notice, as I didn't appreciate just how unreliable VW cars can be...
2. Yes, it's my car and my responsibility. However, I am still paying VW for that car and yet I can't drive it, due mainly to the fact that a fault has developed which VW cannot work out what it is and cannot put right in a short timescale.
Note, I was not really moaning that it had gone wrong, these things happen, but I do feel that when they do go wrong, the manufacturers (and their dealer networks) could do more to try to keep their customers happier. I am not asking for VW to provide me with 'free transport', merely asking them to provide me with a working car... don't understand why that isn't a fair request???
1. Bit of a sweeping statement there mudweasel, I know you're upset, but don't think most VW's are unreliable.
Ok, I'll re-phrase - Clearly, I couldn't give such notice as I didn't appreciate just how unreliable
my VW car would be. Mere semantics, as the gist is the same... if I'd known the car was going to break down, then I could have given them as much notice as required to secure a courtesy car.
Anyway, the point is now moot, as Wayside, in fairness to them, have bent over backwards this morning to get me a car, for which I am grateful and have expressed as such to both the service team and the DP, who intervened.
In some ways, this thread has turned into something that I never really intended - my original post was more about me letting off a bit of steam/frustration at the whole situation in general, not necessarily pointing fingers at dealers and arguing whether or not they should provide a car. It is frustration that a) the car has gone wrong in the first place, b) they still don't know what's wrong with it (not their fault, but still frustrating), c) that I am going to be without my beloved GTI for God knows how long and d) that at the time of the original post, I was going to be totally car-less from tomorrow afternoon, or out of pocket for something that wasn't my fault (thankfully, now resolved).
Still no news on my car - which, quite frankly, is all I care about...
