Just over a year old and it's died...

[simonpolly]

Vw in the past have been great in terms of after service this was one of the reasons i choose a new MK6 GTI ,ive got to say they have been p iss poor over the last 15 months.I think i may try audi next

[Mudweasel]

It's sad to hear that your car packed up just ouside of warranty and I agree you should push VW for a loan car or you'll never get one, but why does everyone think that VW should provide him with free transport? After all, it's his car and as such his responsibility, not VW's.

i dont think it is outside of warranty

Quite correct - it's well inside warranty.

Mac7 - As for why VW should provide a courtesy car, my reasoning is as follows;

1. They provide a courtesy car for routine servicing, providing that you give enough notice. Clearly, I couldn't give such notice, as I didn't appreciate just how unreliable VW cars can be...

2. Yes, it's my car and my responsibility. However, I am still paying VW for that car and yet I can't drive it, due mainly to the fact that a fault has developed which VW cannot work out what it is and cannot put right in a short timescale.

Note, I was not really moaning that it had gone wrong, these things happen, but I do feel that when they do go wrong, the manufacturers (and their dealer networks) could do more to try to keep their customers happier. I am not asking for VW to provide me with 'free transport', merely asking them to provide me with a working car... don't understand why that isn't a fair request???

[mac7]

Sorry, I thought it was outside the 12 month warranty. I'll shut up  but I do think that people these days are a bit unrealistic about demanding a courtesy car when theirs is out of action.

[simonpolly]

Am i missing something ? the warranty is  for three years

[mike.]

I think i may try audi next

I wouldn't bother, I'm still waiting on a call from Audi about an S3 I was interested in, the reason I ended up back in a GTI again and as for BMW don't get me started..

[evo1986]

Its one of those things just like mobile phones if its broke then they will fix it but don't have to loan you a phone in the meantime, if you are paying for a car on finance it's no different to someone who paid 'cash' for it, we would love to have dozens of courtesy cars but dealers don't and there is only a certain amount they can do for a customer. I know that if you had bought it from me I would lend you my demo but it's all about having a relationship with your local dealer if that doesn't exsist then you will getting nothing above the norm.

[sundaydriver]

A bit of a side step but what car are you driving now EVO1986 since the GTD has gone?

[andykram]

I have to agree with evo here on two accounts. I wouldn't expect a courtesy car if my car suddenly break because I know how much notice you have to give to get a loan car for routine service in the first place. I would therefore assume that there wouldn't be one available.
By the same token evo talks about relationships with customers. Our lass's Saab goes to a relatively local main dealer (not in our city) who are excellent. They provide loan cars for both servicing and when it has broken. If they can't get one straight away for the latter they get me/us home and get one as soon as they can. They ring up, tell us what they're doing and even match independents on price (now it's out of warranty). They know us by our first names too as I do theirs. They do this because we've bought several cars from them over the years and have the cars serviced there too. That's what I call service and, consequently, I will go back to them. How hard can it be?
I have NEVER experienced that from a VW dealer and I have used six different ones..... And therein lies your problem.

[am1w]

VW Dealers should go for some training by Toyota, Mazda and Honda.
Their arrogance and ignorance is simply incredible. Customer care? Pah.

[MAW73]

You may be right there Asker. The experience I had buying and owning my Mazda 6 Sports Saloon was a few year back was too notch. Not the quality of a German car by any means but a great car all the same.