Picture request of rear bumper number plate area for dark coloured GTis please.

[FroGTI]

It's all so time consuming and unnecessary.

Agreed. You would think VW would rather pay up for your repair than generate ill feeling and negative publicity. Your misadventure is certainly making me wonder whether I will buy from them again with my usual blind faith

[Snoopy]

Agreed. You would think VW would rather pay up for your repair than generate ill feeling and negative publicity.

You think. PMSL. Maybe VW france but not VWuk. I still have an on going open case since December!!  VWuk and VWCS don't give a rats ass.
2 of my families cars are now due to be replaced and one has just been. We have always been a large close strickly loyal VW/Audi/SEAT family since the 70s, the way i have been treated has been shown and told to all the family. I don't think VW/Audi loyal will be the case much longer one family member has already defected  and at the present situation they will all follow.
Work also knows and has seen my treatment due to having to take one weeks of this years holiday entitlement at the end of last year to try and sort the mess out, and also the on going phone calls and hassle. We did have VW/Audis only fleet cars at work but now due to my treatment a new Merc has just arrived with more to follow VWgroups loss.

[am1w]

They way you have been treated Snoops is shocking. I have more or less decided that I will have to seriously re-consider buying another VW. I'll post the letter on this forum that I am about to send VW.

[Snoopy]

I will never buy a new or newish one again myself im sad to say unless they suddenly treat me right which i doubt and i was a loyal dedicated VWgroup fan I even use to have a VW badge for a head see earlier photo in the thread
breath.....Sorry it started me off again

[am1w]

I am afraid they have also lost me as a customer for one of their new cars or possibly any car from their stable. Never had such treatment before. Should have got a second C Class instead. One lives and learns.

[Snoopy]

It seems it happens in lots of companies and buisnesses, you get a good repuation. Lots of people want your product due to your repuation for quality, badge etc. CS becomes rubbish but you always have the demand due to your old repuation so theres always new customers to replace the ones you treat like poo.
BUT it only lasts so long thankfully.

[am1w]

Here is the letter I am sending VW Customer Services today.                                             

                                     

OFFICIAL COMPLAINT

Dear .........,

I wish to officially complain about the callous nature my case has been dealt with by VW Technical Services. I also wish to specifically complain about the individual at VW Technical Services who, in my carefully considered opinion, took an incorrect and uninformed decision regarding this specific case. 

It has been agreed by both you and the body shop, ARC, that there is an obvious deformation of the bumper in the number plate area.

However, no one is willing to take a decision to remedy this defect. I therefore feel very unsupported.

I am providing you all the pictures I have so far compiled of VW Golf Mk6 GTi cars which I would be most grateful for you to urgently send to VW Customer Services together with this letter. I will be speaking to ....... on Monday 23rd August regarding this letter of complaint. I feel these pictures provide sufficient proof that the bumper deformation is not a standard production feature. This clearly contradicts what VW Technical are saying.

I have put together all the pictures (as below) for ease of reference. These pictures have either been very kindly provided by friends or taken by me.
 
You will notice that I have also provided pictures of three cars with faulty bumpers in the number plate area and one of them is mine. Also, mine is significantly worse than the other two. It would seem that some cars may have slipped through with this production defect.

I find it quite incredible that VW Technical in the UK  feel that a deformed rear bumper is a standard production item and is compatible with the supposedly high German VW quality standards.

I hope that common sense and fair play will prevail. I am not willing to accept anything less than a full rectification of the deformed bumper on my car. I am also quite willing to contact relevant consumer organisations, motor magazines and the MD of VW UK in order to highlight this problem and obtain a just result for myself.

It would seem that VW have very little concern or regard for the ill feeling they are promoting in me, the customer, and for all the negative publicity this will surely generate.

My Customer Ref is ........... and I dealt with ........ who was very helpful.
 
Kind regards,
.............

[PenguinGTI]

There you go. Turns out the camera driver had uninstalled itself. All sorted. Hope the photos help. I got the best reflections possible.

[am1w]

Brilliant Penguin.
Really, really grateful.

[am1w]

Letter and Pictures sent.