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Author Topic: This is my deformed Rear Bumper. The Good News+Nearly done+Undone+NOW DONE!  (Read 35265 times)

Offline mr magoo

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Re: This is how deformed my rear bumper is!
« Reply #50 on: 28 August 2010, 17:42 »
Sorry, not read the whole thread, but if this is still outstanding I think a solicitor's / trading standards letter might be in order.

M
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Offline am1w

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Re: This is how deformed my rear bumper is!
« Reply #51 on: 28 August 2010, 17:59 »
Well, I'll be finally informed on Wednesday. I will wait until then.
I am not very pleased by VWCS's substandard responses so far.
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Offline am1w

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Re: This is how deformed my rear bumper is!
« Reply #52 on: 04 September 2010, 12:32 »
The saga continues .....

Did not get a call on Wednesday 1st Sept as promised, so I've told them that I'll get the bumper replaced and send them a bill through my solicitor. I will also be writing to Chris Craft, VW MD UK.

I've told them that they have a few days grace.

I'll also be sending an Independent Engineers' report.

 :angry:
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Offline Snoopy

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Re: This is how deformed my rear bumper is!
« Reply #53 on: 04 September 2010, 13:04 »
Looking forward to reading the responce to that one.  :evil:
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Offline am1w

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Re: This is how deformed my rear bumper is!
« Reply #54 on: 06 September 2010, 18:29 »
After numerous e-mails, got a phone call from the VWCS case manager.

It seems she cannot authorise a warranty repair as the supplying dealer, VW Telford has told her that all the GTis they supply have distorted bumpers! This is after I sent VW Telford, VW West London and VWCS enough pictures comparing my wonkey bumper in to 17 perfect ones.

She did not even bother to call the bodyshop for their input! I asked her if VW Telford had sent her pictures of all the distorted bumpers on their GTis. She said 'no' and could not discuss the matter any further.

She knew I would not be happy with this result, so she has referred the matter to the 'escalation team'. :rolleyes:


VW and their dealers are quite disgraceful IMO.
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Offline am1w

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Re: This is how deformed my rear bumper is!
« Reply #55 on: 06 September 2010, 20:03 »
Written to VW MD UK just now. At the end of my tether. 
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Offline The Danno

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Re: This is how deformed my rear bumper is!
« Reply #56 on: 06 September 2010, 20:26 »
Have you thought about driving up to VW in Milton Keynes and not leaving till you have it sorted? Another approach may be to threaten them with watchdog, or one of those other progs!!!
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Offline am1w

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Re: This is how deformed my rear bumper is!
« Reply #57 on: 06 September 2010, 20:37 »
Quote from: The Danno on 06 September 2010, 20:26
Have you thought about driving up to VW in Milton Keynes and not leaving till you have it sorted? Another approach may be to threaten them with watchdog, or one of those other progs!!!

I think I will end up going to Watchdog etc. (Esther Rantzen is known to me. Her father used to be a patient of mine! Don't know if she still does the programme).

I don't think VW really care. But I am more than willing to provide them and VW Inchcape Telford with appropriate publicity!

I will buy Japanese or Korean cars after this wonderful experience.
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Offline Dawnskaybug

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Re: This is how deformed my rear bumper is!
« Reply #58 on: 06 September 2010, 20:41 »
I just noticed mines all wavy also :angry:
Mostly in the corners
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Offline MAW73

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Re: This is how deformed my rear bumper is!
« Reply #59 on: 06 September 2010, 20:43 »
What a nightmare mate. Your gonna have to be in for the long haul on this one.

Maybe a strong letter from a solicitor may help?

'Escalation team' what ever next!

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