Anyone any experience with a MK5 GTI rusting?! FFS Can't believe this!

[kells]

just looks like typical VW of late to me

quality control = sh!te

[Wayne]

I don't think that is down to VW quality, I would say that in the past it has had some paintwork and water has got under the top coat

[Primus84]

It's been in for inspection and the good news is it's never been resprayed at all. The paint measurements are all correct so it's been sent off for approval from VW and the guy at the stealers reckons there'll be no issues with the claim.

Phew!

[Primus84]

So despite all that with the stealers saying no problem no damage, never resprayed etc. VW have declined the warranty claim since they claim it is due to damage rather than rust. The only damage is due to the rust ffs. And they base all this on a through inspection of the ...... couple of badly taken photos by the guy at the stealership.

Livid isn't the word.

[Ed30DSG]

They need to get their sorry little ar$es out of their comfy chairs and come and inspect it first hand!!

Worth giving citizens advice a call / visit to advise you of the best way forward.

[Primus84]

I'm awaiting a complaint manager to call me. The warranty dept. do not speak to customers so the people who actually make decisions will not speak to the customer! The guy at the stealers actually told me to give them hell on the phone and I certainly will be. No way can this not be covered under warranty!

[Tuffymk3]

Now going through the same thing myself mate. Rust started to show on the off side drivers side wheel arch. Took it to my local dealer to inspect the area and they took some pictures and waved a ptd gauge at it. The general manager didn't seam to bothered about my situation probably cause the car was not bought from there!
True to present form vw turned it down  reckon it could not be proved the panel was faulty.
So i have written a letter to vw uk expressing my anger, just gotta wait to see if i even get a response from them.
My next plan of action would be to sit outside my local dealers with a banner with 'vw's rust dont buy one' written on it and then see what happens 

[illyun]

Now going through the same thing myself mate. Rust started to show on the off side drivers side wheel arch. Took it to my local dealer to inspect the area and they took some pictures and waved a ptd gauge at it. The general manager didn't seam to bothered about my situation probably cause the car was not bought from there!
True to present form vw turned it down  reckon it could not be proved the panel was faulty.
So i have written a letter to vw uk expressing my anger, just gotta wait to see if i even get a response from them.
My next plan of action would be to sit outside my local dealers with a banner with 'vw's rust dont buy one' written on it and then see what happens 

I see you are from Suffolk... is your local dealer Northgate from Bury St Edmunds?  If so they are an absolute bunch of barstewards and I would not spend a PENNY of my money there.  I wanted to order a part for a Mk2 once and did not know the part number.  I called them to ask and they refused to give it to me over the phone unless I ordered it from them!!!  I also noticed that their servicing charges were greater than that of Wolsey, Ipswich - my local dealer. 

I have spent north of 60k pounds with Wolsey on Golf GTIs and parts and servicing since 2006 because they have always - right from the start - been superb with me.  Inchape VW of Colchester where I purchased some parts and a new R32 are also great. 

Give Northgate hell I say. 

[Tuffymk3]

Actually its not. Its the other vw dealer in a 'Market' town in suffolk 

[illyun]

Actually its not. Its the other vw dealer in a 'Market' town in suffolk 

Ahhh.. I see.  Never had any dealings with although Northgate aren't much better