My leather is marked

[countrytrucker]

There is def a fault with that bit of the leather. I had a similiar problem with a BMW and they came up with all sorts of ridiculous reasons. I stood my ground, said I'd contact Autoexpress and What Car, and they fixed it.

My friend works in sales in the garage and he has recommended that I contact VW customer service and see how I get on with them.

I think I have just ordered LED rear lights too...

[VWKev]

I would also contact VW and see what they say, if you tell them that your dealer is giving you nonsense excuses, they will do something about it for you, or at least they should.

I agree with aw1m, the leather must be defective in some way. 12st is in no way fat, I was just double checking you were not 25 stone or something lol.

p.s. If anyone is 25 stone, I'm not sorry, so stop f**kin eating.

[JJH]

My current MD used to work as a Sales Director for the biggest automotive leather supplier and some of the stories he tells about quality and cost are stocking. The leather is split to about 1.2mm goes through a press to give the skin  appearance (ie. it's not top surface hide btw) and dyed. Because it is a natural product there will always be inperfections that influence how the dye takes to the hide.

If I were in your position I would get a quote from an expert valeter known to the dealer and ask them to put it forward to the warranty department as an alternative solution.

In situation like this, those who shout loudest usually come out satisfied. The warranty department will have budget and obviously pass claims back through to the supplier so ultimately a local expert should work out by far the cheaper option.  Good luck whatever...

[FroGTI]

I know this isn't going to be of any help to you, but VW's leather is very poor quality. I had the more expensive Nappa (GTI is Vienna) upgrade on my Eos and it was awful. Very few manufacturers offer decent quality leather these days. Another reason not to get it, IMHO

[ErikGTI]

...again only useful in the future...I have aftermarket leather done by VW...a colour very close to Vienna....good quality...about the same in price (you have to buy seat heating) but again for that you get good quality and also far more leather (as in 100 percent...so no leather look   parts).... 

[am1w]

...far more leather (as in 100 percent...so no leather look   parts).... 

So true.
My cousin is one of the largest suppliers of leather and many of his customers are the Italian design houses. When I was about to specify leather for my Golf, he was with me in the showroom. His advice was that the VW leather was painted and of rather low quality and very, very overpriced. He advised me that its longetivity would be low. Better and safer to go for cloth he advised and which IMHO also looks better.

[Hartside]

My last car had leather and to be honest I was happy to go back to cloth this time. It's high maintenance keeping leather looking good and the drivers seat always looks "saggy"

To the OP, a good leather upholsterer will sort that out for you if VW fails to budge in helping you out