Matrix has gone.
If your car has been recalled, you will have the heater by-pass valves fitted. these loop hot water back round to the engine, i.e. not through the matrix, if the pressure builds up in the heater matrix, due to a blockage, so as not to break the matrix and you getting steam coming out your vents!
Just replaced mine yesterday, pig of a job to to! took about 6 hours.
If you are going to do it yourself then look at the instructions on the clubgti forum