Heater Matrix

[CJ]

I know this is a subject that goes round & round but I have just called V.W they tell me the mod had been carried out under Recall 1997.
I have got smelly steam coming out of the vents and a wet passenger footwell !!! Heater Matrix !!!!
I told V.W this and they don't want to know said it is my problem !!! Anyone else had this

[tobz.]

Definately sounds like a failed matrix.
Have a look under your bonnet and find the two water pipes which pass through the bulkhead behind the engine. There should be a valve in each of these pipes a few inches before they pass through into the car. If these aren't present the mod was never carried out on your car.

[richandhazel]

Even if you have had the mod done that doesn't mean your matrix won't fail. They do corrode in the end and will require replacement through wear and tear - your problem I'm afraid, unless you can prove this has happened because the recall wasn't carried out