have to say dovercourt sales men are great and chris who was there up until last year help us with quite a few bit but now he has gone we dont get the same service and i feel the service dept dont really have that extra care any more.
we moved west and now use high wycombe (city gate) and they are just as bad, ie when you get a tech they dont listen to what you know to be the problem but presume something else.
I went there last year with my cold start problem after being told by a tech that phil and i met called Gary, who said straight away its deffo the cam belt, get it seen soon or it could be very expensive. So i went down there and got a tech to look, he said its the air con! so obviously i replied with my armory and let them take the car in. Was told the air con will be fixed tomorrow, so i said what about the cam.
Thats fine they say! so 2 days later i get a call (and BTW im paying £10 a day for the luxury of driving one of their Polo's!) we have noticed a problem with the cam belt and it needs to be replaced along with the tensioner and water pump. I couldnt believe it a car at 25k and they are telling me it wont need replacing till 60k! So i concur! Steve the fact your getting rid its not so important but this problem could be dangerous in damaging pistons etc very prematurely in these cars, and i would be vigilant with the MK6 GTI and R and the Rocco R too...