Have VW Customer Services ever refused you any information??

[danski]

Just called VW CS for an update on my build week, spoke to some guy called Warren, who started telling me off for calling !! 

Decided to send them an email instead:


Dear sir/madam,

I have just called your customer services number 0800 333 666, as I am a customer and wanted some service! I was looking to get an update on my build week, I have my commission number, and I spoke to `Warren`. Bearing in mind that I called about 2 or 3 weeks ago for an update, and the lady that answered gave me an update with no problem, Warren then went on to tell me that I shouldnt be calling customer services and after what seemed to be turning into a telling off, I hung up on him. I`m your customer and I resent being spoken to like a naughty boy! I`m very active on a number VW forums, and have never heard of anyone calling customer services and being refused any...erm...service. Indeed its due to the forums that I`m aware there may well be delays to the build, and that was why I was calling. Its well known that calling customer services results in more accurate information than calling the dealerships, who lets face it, are just salesmen. I`m VERY surprised at the response when I`m paying over £26k for a new Golf GTD. For information, the commission number is: ******. I would appreciate an update of my build week, if indeed this is at all possible.

 Regards
 Dan Skinner


Have to sat, its left me more than a little annoyed, what the hell are customer services for if the dont give a customer any service??

[Jay]

tbh, I'd have asked for his supervisor and got him sacked or a DP.

Call back, ask for Warren and tell him he's a **** and you want to speak to his supervisor for the way he treated you

It'll sh!t him up and he won't do it again 

[JC]

i wouldnt have put the phone down, and WOULD have been speaking to a supervisor within seconds 

[James Gould]

unacceptable  -  I'd have asked him to put me through to his supervisor/manager and, if he didn't, I've have put the phone down and called back, requesting to be put through to the manager immediately  -  you're spot on  -  it's Customer Service and you, as 'customer', are entitled to 'service'

[JC]

  you're spot on  -  it's Customer Service and you, as 'customer', are entitled to 'service'

or nat as the week build saga's on here confirm 

[danski]

You`re right, I shouldnt have hung up on him, but I was getting really annoyed and I work in the middle of an IT office, I didnt want to start B****cking someone in earshot of the people I work with.
They`d better get back to me with an apology and an update.

I`m still annoyed, havent calmed down yet.

[R32UK]

You think thats bad... you want to try speaking to the merc customer services!! im sure they just divert the calls to the biggest ar$ehole in the company

[gizzywizzy]

Question is did you get a reply to your e-mail?

[danski]

Nope, I aint heard naff all yet...do they even work weekends??
I think I`ll call again today - hopefully Warren wont answer !

[percymon]

Its a bit pot luck as to the helpfulness you get - i've probably spoken to 6 or 7 different people over the last 10 weeks, the same girl (Jane) twice.  I've had one guy who was pretty unco-operative, the 'why are you bothering me and not your dealer' attitude, and another who i could barely understand due to poor english.

Some are a bit fussy about wanting extra info before they look, name , commission #, dealer name, car spec etc etc.; overall though its been a lot easier than leaving messages with the sales guy, waiting for a call back and then another call after he goes off to find the info .