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Author Topic: AUGUST orders list & thread.  (Read 147868 times)

Offline Snoopy

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Re: AUGUST orders list & thread.
« Reply #250 on: 16 January 2010, 11:39 »
Quote from: H12 on 16 January 2010, 10:44
Quote from: H12 on 16 January 2010, 10:30
Just back from the dealer to get an update. Apparently my case is with the branch manager who should get back to me on Monday.
My contact said it is unlikely I'll get a hire car because VW are allegedly struggling to supply everyone with them whilst they wait for their own cars to be delivered. Hopefully I'll get the build week confirmed next week as well - still week 7 at the moment.

I asked about compensation and said that free finance GAP/ RTI insurance would help. I should hear more about this next week or so I've been led to believe. I'm a bit synical though because I have been told this before...  :sad:

My contact said they had a message from VW saying there was a shortage of multi functional steering wheels but he felt this should not impact on the GTI as this was on the more generic wheel apparently. I asked him just what is going on- had VW cut back on production due to the recession ?- but it seems they are getting told nothing...

This is my first experience of buying a VW and may be the last as this has not been a very nice experience  :angry:

Forgot to say, when I was talking to my contact in the showroom, 2 of his colleagues shouted over whilst he was in mid conversation with me. I work in a customer focused organisation and behaviour like that is poor.. I didn't get that when I bought my last car from Vauxhall and expected a far higher standard of customer service at VW.
I wish i had said to get it in writing now. :sad: I don't trust anything these people say anymore until i have it in writing. Which is why im still not that happy yet with my outcome (I was just happy i was getting somewere!)until i have it in black and white. At least they talked about compensation to you and a hire car which is more than they have to me.  :sad:
« Last Edit: 16 January 2010, 11:47 by Snoopy »
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Offline Spooner

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Re: AUGUST orders list & thread.
« Reply #251 on: 16 January 2010, 14:03 »
Well it's been a sad morning.  My trusty Golf has finally gone on to its next journey without me:




And here's the basic one i've been lent:




Christ is it slow!
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Offline H12

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Re: AUGUST orders list & thread.
« Reply #252 on: 16 January 2010, 16:35 »
Nice to see you dumped your old motor in the MOT parking spot, Spooner  :grin:

Snoopy- The dealer mentioned compensation only because I brought the subject up- it doesn't mean they've agreed to it.. It's a bit of a pain in the backside that a hire car looks to be a no go because I need to get my current car taxed next month.. Have to agree with the previous comment about VW running out of hire cars but there you go- I'm unfortunately wising up to VW now  :sad: :sad:
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Offline Duncreflex

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Re: AUGUST orders list & thread.
« Reply #253 on: 18 January 2010, 13:07 »
update: Build week now 06
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Offline Snoopy

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Re: AUGUST orders list & thread.
« Reply #254 on: 18 January 2010, 14:21 »
^ Should be confirmed sometime this week then  :smiley:
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Offline H12

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Re: AUGUST orders list & thread.
« Reply #255 on: 18 January 2010, 19:18 »
Needless to say I never did get the promised call today from my dealer with further news re compensation, hire car and build week update. This is starting to test my patience big time  :angry: Even a courtesy call to say things were still being investigated would have been sufficient- makes you question whether they want the sale or not... :undecided:
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Offline Snoopy

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Re: AUGUST orders list & thread.
« Reply #256 on: 18 January 2010, 21:51 »
^ I have had over 2 month of that so know how you feel.  :angry: A call back you must be kidding!
« Last Edit: 18 January 2010, 22:01 by Snoopy »
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Offline DonnieDarko

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Re: AUGUST orders list & thread.
« Reply #257 on: 18 January 2010, 22:23 »
well i got (most of) my money back from BMW.

I'm not sure i can bear to join the back of the queue and pay another £4k for the same car i would have been driving in a month's(?) time, to wait for another 7 months. damn how i wish i'd waited with you lot  :cry: :cry: :cry:
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Offline Snoopy

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Re: AUGUST orders list & thread.
« Reply #258 on: 18 January 2010, 22:35 »
After reading a few threads on here a few seems to have been able to get cancelled orders. Try phoning a few of the bigger dealerships out there and ask about cancelled orders. As they can change the spec to what you want to very late in the build.
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Offline DonnieDarko

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Re: AUGUST orders list & thread.
« Reply #259 on: 18 January 2010, 22:46 »
ah good point. they changed the spec on my old car, i'll see if they can put it back on and not rip me off with price increases...
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