How can I tell if my Dealer has reallocated my Car ?

[Snoopy]

RickS as you can see at http://www.golfgtiforum.co.uk/index.php?topic=130186.330 its happened to all us August orders.

[bobotheclown]

Do what I did. Take delivery of the car and when VW customer service calls gives you a call and asks how your experience was just give the sales lady a right good slating. That's what I did. I had a bad experience too. Milton Keynes VW garage, I can't even remember the name of the garage now. It was over a year ago.

The cheek of it was that when I took delivery of the car the sales manager asked if I could give positive feedback to VW customer service when they called. Well mr sales manager if you want positive feedback make sure the customer has a positive experience to short little tw@t of a sales person. Am I bitter? Maybe a little.

[JellyCat]

I was told by the local dealer that the car will be 100% delivered for 1st March as it's such an early order, they added I can even have it early feb if I want.  It's the first time I've bought a car via this local dealer (they normally service the current car and have been excellent so far). I  told them about hastle when I bought my current GTI with the other dealer and won't go through that again, however they seem to be making the right sounds, but we'll see closer to the time I guess!

4 years back when we went got the current car via a broker, the dealer they used badly messed us about, changing delivery numerious times, at one point by an extra 2 months WITH 3 DAYS NOTICE AND I'd BOOKED THE DAY OFF WORK!!!! Dealer didn't give a crap and wasn't bothered if I cancelled the order as they advised they've got loads of peole wanting my slot. The delay was so bad, was supposed to be ready for the 55 reg 1st sept, but ended up being mid Feb 2006, I told them they could stuff the car if they didn't hold it back for a 06 reg after the messing about I went through (depreciation was on my mind). The broker was useless about pushing the order through and also wasn't bothered if I cancelled the oder too. I think it was because we went through a broker and so they didn't care.

The delay wasn't the key issue, it was the fact we kept getting lied to about delivery times over and over again (if I recall it was almost into double figures!), some points within days of the delivery date! This time around if I get messed about, I'll take my £25k add to it and get a BMW or Merc.

[jaxx]

Dealer didn't give a crap and wasn't bothered if I cancelled the order as they advised they've got loads of peole wanting my slot.

This is precisely my problem - Im getting the worst service I ever experienced from the dealer and saleslady (tried calling her multiple times on Saturday - never returned my call), but there is absolutely nothing I can do. Either take what they ordered (right color, but no Dyna + PDC), or go elsewhere and wait another 3 months.

[avalon]

Dealer didn't give a crap and wasn't bothered if I cancelled the order as they advised they've got loads of peole wanting my slot.

This is precisely my problem - Im getting the worst service I ever experienced from the dealer and saleslady (tried calling her multiple times on Saturday - never returned my call), but there is absolutely nothing I can do. Either take what they ordered (right color, but no Dyna + PDC), or go elsewhere and wait another 3 months.

supply .... demand


Ava

[jaxx]

Dealer didn't give a crap and wasn't bothered if I cancelled the order as they advised they've got loads of peole wanting my slot.

This is precisely my problem - Im getting the worst service I ever experienced from the dealer and saleslady (tried calling her multiple times on Saturday - never returned my call), but there is absolutely nothing I can do. Either take what they ordered (right color, but no Dyna + PDC), or go elsewhere and wait another 3 months.

supply .... demand


Ava

Well, Ive found another - got a call from a dealer saying a deal has fell through and the car is available - Xenon, S/R & RCD, but this time Candy White.
Rushed over to the dealer this afternoon, and after some negotiating, I signed
Im paying sighly more for this one even though its the same spec (only managed a 5% discount vs 6% on the previous), but there is no way my hard earned cash is going to the previous bunch of clowns called a dealership.

I should be collecting on Wednesday, and Im happy

[VWKev]

Nice one dude, mind get those pics up asap 

[Snoopy]

Dealer didn't give a crap and wasn't bothered if I cancelled the order as they advised they've got loads of peole wanting my slot.

This is precisely my problem - Im getting the worst service I ever experienced from the dealer and saleslady (tried calling her multiple times on Saturday - never returned my call), but there is absolutely nothing I can do. Either take what they ordered (right color, but no Dyna + PDC), or go elsewhere and wait another 3 months.

supply .... demand


Ava

Well, Ive found another - got a call from a dealer saying a deal has fell through and the car is available - Xenon, S/R & RCD, but this time Candy White.
Rushed over to the dealer this afternoon, and after some negotiating, I signed
Im paying sighly more for this one even though its the same spec (only managed a 5% discount vs 6% on the previous), but there is no way my hard earned cash is going to the previous bunch of clowns called a dealership.

I should be collecting on Wednesday, and Im happy

Well Done, When its all done please name and shame if you have not done so already?

[JellyCat]

Excellent work sir!

In the end your the one spending a huge wad of cash £24,000ish+ and expect a level of basic service.
If you get messed about, sod them, get your cash back, walk away to another dealer \ brand, if a dealer screws you about why bother staying as they'll prob might mess you again for about several more months, and also what would the after sales be like? Sod them. As Av said it's supply and demand, but go elsewhere and get better service (especially if you tell the new dealer why, they in my case seem to then do their best for you).

I wonder if the crapy sales person then need to explain to their sales manager why someone's just walked (and their a car order down - monthly vw sales target bonus....)

In my case the seriously crap dealer who screwed us about badly bopuncing our delivery date a large number of times over about 8 months when we got the mk5 was from down south ...battersea If I recall (but could be wrong as that was 4 years ago and it was via a broker, so don't quote me on that!).

[jaxx]

Thanks for all the support guys.
Initially it was a tough decision to walk away - I wanted the car so desparately (after 3 months of waiting, another 3 months would have been torture.)

Fotunately, my saleslady made it easy for my by not returning my calls, then following up with a snotty reply on Monday morning. Im just glad that I didnt have to give them my business.

Im in South Africa by the way, so there's no point naming the dealership. (Plus im waiting for the idiots to refund my deposit.)

Didnt collect her as yet, but here are some fone pics in the mean time :