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Author Topic: Difficult dilemma  (Read 6081 times)

Offline herbie911

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Difficult dilemma
« on: 06 November 2009, 14:51 »
Just need some advice from you chaps!
I was supposed to pick up my GTI this lunch. I am really looking forward to this as I waited more than four months for the car. Unfortunately I cannot accept the car as one of the option I specified on the order form was missing :angry:---the luxury pack. I need the folding mirrors as my garage is just 2010cm wide!
Spoke to the sales manager and he rung up VW tech and was told the mirror cannot be retrofitted. The salesperson then called me later said one of the tech guy had done one on a Scirroco. They will transfer the folding mirror from one of the demonstrater to mine! They are also happy to discuss compensation!  :undecided:
I am happy that they are trying their best to help me to deliver the car I wanted. But I am a bit worried that they are trying something that is not recommended by Vw UK.

Really appreciate some help and advice here!
What should I look out for to make sure they fitted it properly?
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Offline Horney

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Re: Difficult dilemma
« Reply #1 on: 06 November 2009, 15:00 »
Sound slike your dealer is trying hard to help you out so for a start that's good.

As for the folding mirrors themselves I can't see how retro fitting them from another car can be that hard. The software will already be in the car and just need unlocking so it's surely just a case of swapping the mirror assemblies over and checking it all works.

If it were me I would be happy they did this as long as it was documented and signed off and that they agreed to honour (in writting) any warranty claims made against this feature even though they retro fitted it and it wasn't factory fitted. Much better that than rejecting the car and having to wait months for another one.

nick
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Offline synnea

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Re: Difficult dilemma
« Reply #2 on: 06 November 2009, 15:06 »
Completely agree with the above. It is technically and physically possible for sure. So as Nick already said, just make sure you have the whole thing documented in writing. Most importantly insure that you have in writing that your warranty now covers the retrofit for the full 3 years as per the rest of the components on your car.
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Offline JC

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Re: Difficult dilemma
« Reply #3 on: 06 November 2009, 15:07 »
reject the car, and as compensation request a Golf R as replacement for the same cost,


just to piss kev off some more if nowt else.

You must be gutted mate  :cry:
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Offline synnea

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Re: Difficult dilemma
« Reply #4 on: 06 November 2009, 15:11 »
Also, make sure you push the compensation. This has casued you hassle, you won't have your car when promised etc etc. It wasnt built as per your specification.

 If there is no cash deal on offer push for free servicing for two years or something similiar.
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Offline Sebby

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Re: Difficult dilemma
« Reply #5 on: 06 November 2009, 15:13 »
Though I'm sure VW can do it, I wouldn't feel happy. If I ordered something, I want it to come that way from the factory.
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Offline synnea

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Re: Difficult dilemma
« Reply #6 on: 06 November 2009, 15:20 »
Your advantage is that this is not a major component. I remember a while back in the MK5 forums someone had specced a new MK5 GTI with Manual, but it arrived as DSG. Not much you can do about that.

To confirm how simple the process is please check out this thread for the mirror retrofit on a MK5. I can assure you the wiring and components will be basically the same in the MK6

http://uk-mkivs.net/forums/p/282679/2059858.aspx

I know this is a retrofit from an ebay product, but the principles are the same. You of course will have genuine VW parts.

At the end of the day, even after the retrofit if you are still not happy you can reject the car. For this reason everything is in your favour. You get the job done by VW technicians and negotiate compensation in some shape or form. Take the car for a drive, test the mirrors a number of times and make your decision. I firmly believe you will be able to drive your new GTI home with a big smile on your face and have space to walk past your folded mirrors in your garage  :smiley:

« Last Edit: 06 November 2009, 15:23 by synnea »
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Offline dubber36

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Re: Difficult dilemma
« Reply #7 on: 06 November 2009, 15:30 »
Quote from: herbie911 on 06 November 2009, 14:51
I need the folding mirrors as my garage is just 2010cm wide!


I take it you mean mm. If you really do mean cm, I would be worried if you need to fold the mirrors in to get through there.  :smiley:
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Offline VWKev

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Re: Difficult dilemma
« Reply #8 on: 06 November 2009, 15:34 »
Quote from: Chuff on 06 November 2009, 15:07
reject the car, and as compensation request a Golf R as replacement for the same cost,


just to piss kev off some more if nowt else.

You must be gutted mate  :cry:

 :grin: I love the golf R.
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Offline herbie911

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Re: Difficult dilemma
« Reply #9 on: 06 November 2009, 15:42 »
Quote from: dubber36 on 06 November 2009, 15:30
Quote from: herbie911 on 06 November 2009, 14:51
I need the folding mirrors as my garage is just 2010cm wide!


I take it you mean mm. If you really do mean cm, I would be worried if you need to fold the mirrors in to get through there.  :smiley:
:smiley:  Thanks for cheering me up!
I am going back monday lunch and test it before I paid!
I think the luxury pack= three feature
1. Folding mirror
2. Mirror angled in order one can see the kerb when put on reverse
3. puddle light???
Cheers for all the kind words and advise!
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