Paint Correction

[p3asa]

my quote was from Paul dalton who these days can charge double the rate and still have no problem keeping busy!

These days I'd only trust a few guys on detailing world with Clark being my preference. Hesnotexactly local tho!!

Is Paul Dalton the guy who has a video on Youtube and can command up to a four figure sum for his work? Also you can phone him out if you get bird droppings on the car?

Yeah he would definitely cost however his work looked fantastic.

[sundaydriver]

Update on the paint correction


Spoke to the detailer today who did the car, he reckons ive got a problem with the clearcoat and should return it to the dealer. He told me its the worst swirls / deep random scratches on the clearcoat he's done on a 2 month old car. He also said he did 5 passes on the bonnet and didnt want to do any more as it would end up destroying the clearcoat.

Im starting to think maybe he's right, in his defence he did remove most of the swirls and left only DRS.Last night under the security light on my drive I gently rubbed my finger on the paintwork when it was wet and you can see the swirls appear straight away. Surely that shouldnt happen.

I at the stage now where i dont even want to wash the car .

Anyway got my local dealer to finally have a look but does anyone think i should tell the dealer ive had someone try to do a paint correction (might say the detailers done it!)

[p3asa]

Found him.

http://www.miracledetail.co.uk/treatments-and-applications.html#Connoisseur

Although to be fair his paint correction seems pretty comprehensive.

1 - 2 days work

£450 - £525+

    *  Paintwork measured on every panel, whether steel, aluminium, GRP, PU or carbon fibre
    * 24-stage Miracle natural wash with wheels, arches and door shuts cleaned with Citrus degreaser
    * Wheels cleaned with a pH-neutral wheel gel and a selection of special wheel brushes
    * Full paintwork decontamination (removes embedded contaminants)
    * Hand-dried using 'deep pile' microfibre drying towels
    * 1-3 Stage Paintwork correction process - paintwork is measured for thickness and re-levelled by a maximum of 1 or 2 microns to ensure that all surfaces reflect light perfectly
    * Paintwork checked under 200 and 1000 Lumen lighting
    * Paintwork cleansed including door shuts (pre-wax cleaner)
    * Swissvax 'Paul Dalton's Crystal Rock Wax' (76% by volume of ultra pure white Carnauba) application to all paintwork
    * Swissvax 'Paul Dalton's Crystal Rock Wax' applied to door shuts and wheels where possible
    * 1 layer of a secret Polymer protection applied to the wheels
    * All wheel nuts are torque set to the correct manufacturers specifications
    * Tyres and exterior plastics cleaned and conditioned
    * Exterior windows and mirrors cleaned and polished
    * Rain/water repellent window treatment to all exterior windows
    * All chrome and stainless steel surfaces cleaned and polished
    * Interior cleaned and detailed using compressed air process including Leather cleaning and conditioning (available at extra cost)

Kind of puts the OP's price and work done into perspective.

[p3asa]

Update on the paint correction



Anyway got my local dealer to finally have a look but does anyone think i should tell the dealer ive had someone try to do a paint correction (might say the detailers done it!)

I think as soon as you say a 3rd party has physically done some work then the garage could understandably relinquish all responsibility as who is to say it isn't the detailer that has done the damage and is now blaming the car?

I'm not saying the detailer has done the damage but I just find it extremely suss that he never mentioned any problems to you when the work was carried out originally. Any tradesman worth his salt would have thought even half way through "This isn't right, I can't complete this as its faulty" and would should have told you, it might not be up to his usual standards rather than trying to bodge it. By not saying anything, he's obviously trying to pass the work off as acceptable.

All I can suggest is you tell the garage you have had the car at a detailers for an independent inspection and in his opinion the paitwork is faulty. I'm sure the fact he has got some work out of it, he wouldn't mind scribbling something down.

[sundaydriver]

Yes i think so too!

I going to say that there was swirls/drs on when it got delivered but they are getting worse every time i wash it, its a 59 plate with 900 miles on it.

But cant understand why it marks so easy i go to great lengths to avoid(2 bucket method etc).

I'm starting to think it is a clearcoat problem

[Snoopy]

My advice is don't tell them anything. They may get an expert to look at the car or call VW out to inspect it themselfs anyway if you have told them you got a detailer to look at it they will put 2 and 2 together and workout you have had work done and bang goes any claim. What they don't know cannot hurt you! Act dumb, say it came like that from the factory if that does happen but don't tell them anything.

[sundaydriver]

Yes will do mate, when i phoned them today the bodyshop manager was on holiday so i have to phone back on monday to book an appointment with him and a VW claims bloke. The car is from south hereford VW so will probably say they did most of the damage but still worried if it does get totally corrected will they come back should i try to push for them to clearcoat again?

[sambo]

Don't say the more you wash it the worse it get's otherwise they will say you are the one creating the problem. I would say the detailer is fobbing you off, maybe he hasn't washed the car correctly before detailing, or didn't mask up the trim right and has himself damaged the paint with deep scratches using his polisher machine?

What does the CCTV show? Maybe he hasn't clocked the camera and so think's he can tell you anything?

I would be taking a good look at the footage before trying to convince yourself it is a defect with the paint from VW. After all they use robots in controlled enviroments on numerous cars a day for painting etc. Swirls are inevitable no matter how many buckets you use and what you clean the car with. It's one of those things unfortunatly and flood lights will show them up a treat, better than natural light.

Hope you get it sorted one way or another,

Sam 

[p3asa]

Sundaydriver, did you post over in detailingworld?
I'd suggest you take some pics and post over there for some guidance  as a lot of those guys deal with defects everyday. They should at least be able to identify with the symptoms your detailer claims to have spotted.

While you are there ask them if they can do correction work in the rain!!! 

I still think your detailer is trying to cop out of it.

[sundaydriver]

Thanks for all your comments, ive had a look at the cctv and he did make 4-5 passes on the bonnet but overall didn't spend a lot of time on each panel, really lost confidence with this bloke!

Im gonna take it to vw, tell them ive had it only six weeks and noticed all these scratches/swirls on the clearcoat, hope they agree to correct it and continue to wash carefully and see if they come back as bad. If they do could argue there's a problem with the clearcoat but will ask them if they think there's a problem with the clearcoat on monday.