« previous next »
Pages: [1] 2 3 4

Author Topic: Nightmare with RNS510 SAT NAV ebay seller  (Read 9351 times)

Offline sundaydriver

  • I live here
  • *****
  • Posts: 819
Nightmare with RNS510 SAT NAV ebay seller
« on: 10 October 2009, 18:05 »
Im a newbie to the forum but would like to share the nightmare im having purchasing a RNS510 version b SATNAV for my MK6 GTI. This started about a month ago when i searched on ebay to upgrade to a RNS510 sat nav. I found one with a seller who deals in them all the time, he offered me the latest firmware, 2009 maps, free fitting etc etc.
I paid a deposit straight away via paypal and thats when the problems started. Every time i suggested coming to him to fit he said he couldnt, this went on for over 3 weeks and in the end i got fed up and told him to post it and i would fit myself. When i finally got it in the post it had deep gouges on the black fascia and scratches on the screen. Not happy at all!
 I emailed him and no reply then i phoned him and after a few tries got him on the phone, he said he must have sent me the wrong one and would exhange it for a MINT one. I got his address (reluctantly) and set off on the four hour round trip. When i got there the address he gave me was for a block of flats but he failed to mention this or give me a flat number so there i am staring at a block of 40 flats with no flat number and a dodgy sat nav in my hand.
 I then tried to phone him but no answer, i then texted him to tell him i was outside but no reply, i then tried to call him again but HE SWITCHED HIS PHONE OFF!! I wasnt happy at this time(in a fighting mood) and sent him one last text and hey presto got a call telling me he would be there in 20mins but wouldnt give me the flat number.Half an hour past and finally he turned up and showed me two other sat navs in his boot that were in worse state than mine!
 I was well pissed off by now but all i could get off the guy is that he was getting a batch of 10 in on monday and would send me a mint one overnight for tues.
 So im back to square one after a month and less £550 waiting to see if this one turns up on tues and what condition its in.
 SO BE CAREFUL WHO YOU BUY FROM ON EBAY
Logged




2012 Golf R, APR STAGE 2+, BCS power valve TB exhaust, loba HPFP, evoms intake, Rising blue, 19" Talladegas -BMW M2

Offline R32UK

  • Forum addict
  • *
  • Posts: 5,683
Re: Nightmare with RNS510 SAT NAV ebay seller
« Reply #1 on: 10 October 2009, 18:07 »
Can you not dispute the goods via paypal?
Logged

Offline sundaydriver

  • I live here
  • *****
  • Posts: 819
Re: Nightmare with RNS510 SAT NAV ebay seller
« Reply #2 on: 10 October 2009, 18:14 »
Yes will have to but will wait until tues and see if a MINT replacement turns up!
Logged




2012 Golf R, APR STAGE 2+, BCS power valve TB exhaust, loba HPFP, evoms intake, Rising blue, 19" Talladegas -BMW M2

Offline p3eps

  • I live here
  • *****
  • Posts: 1,712
Re: Nightmare with RNS510 SAT NAV ebay seller
« Reply #3 on: 10 October 2009, 18:29 »
I have to say my £510 one from Lithuania is pretty MINT.
The screen and dull plastic bits of the unit are immaculate.  The only marks are on the black shiney face where it has a few hairline scratches - the kind you only see in certain lights.

Unless you get a MINT one then demand a refund.  If he's not prepared to give you a refund, then do a PayPal dispute.

I know alot of people are wary about buying from Lithuania / Poland etc - but the few people I know who've had stereos from there are over the moon with them!

Don't forget to tell us who the seller is when you get it all sorted so that people know to avoid them.
Logged
Golf R... 3 door, DSG, Leather, Reflex Silver, Black 19" Talladega Wheels, ACC, Parking Sensors, RNS510 with Dynaudio, Reverse Camera, Luxury Pack, Cruise Control & Fiscon Bluetooth.

Offline sundaydriver

  • I live here
  • *****
  • Posts: 819
Re: Nightmare with RNS510 SAT NAV ebay seller
« Reply #4 on: 10 October 2009, 18:35 »
I dont mind one with maybe tiny hairline scratches but this one had deep gouges on the side where it looked like a screwdriver had been at it and scratches on the screen!

Will let you know on tuesday if it turns out good and then will name and shame the seller so someone else doesnt get caught out like me.
Logged




2012 Golf R, APR STAGE 2+, BCS power valve TB exhaust, loba HPFP, evoms intake, Rising blue, 19" Talladegas -BMW M2

Offline FroGTI

  • I live here
  • *****
  • Posts: 1,268
  • Wheel nut
Re: Nightmare with RNS510 SAT NAV ebay seller
« Reply #5 on: 10 October 2009, 18:43 »
Wow, and to think I was going to take the plunge and but one off eBay! Makes me think twice now :cry:
Logged

Offline p3eps

  • I live here
  • *****
  • Posts: 1,712
Re: Nightmare with RNS510 SAT NAV ebay seller
« Reply #6 on: 10 October 2009, 18:51 »
Quote from: FroGTI on 10 October 2009, 18:43
Wow, and to think I was going to take the plunge and but one off eBay! Makes me think twice now :cry:

I spoke to a few ebay sellers when I was hunting for a bargain RNS510.  Most of them are pretty upfront and will tell you any marks the unit has.  They don't want to have to go through disputes etc, so its easier for them to just be honest.  I had one guy sending me pictures as he said it had a small mark on the front.  It turned out that it was a SMALL mark - about the size of a pin prick!  Unfortunately someone else managed to BUY IT NOW before I did.

Anyway... dont let this one story put you off.  There are dozens of regular sellers out there - and most of them have 100% feedback... so their stuff must be pretty good.  sundaydriver just sounds like he's been very unlucky.
Logged
Golf R... 3 door, DSG, Leather, Reflex Silver, Black 19" Talladega Wheels, ACC, Parking Sensors, RNS510 with Dynaudio, Reverse Camera, Luxury Pack, Cruise Control & Fiscon Bluetooth.

Offline sundaydriver

  • I live here
  • *****
  • Posts: 819
Re: Nightmare with RNS510 SAT NAV ebay seller
« Reply #7 on: 10 October 2009, 19:03 »
Dont get me wrong i think ive just been unlucky and picked a bad seller. The picture of the unit in his ad was absoluetly mint, no marks at all. I had a mk4 Golf GT TDI and bought a sat nav for that off another ebay seller and it was perfect.

But i bet the two that he showed me today will probably go to another unlucky buyer as he's still got  more RNS510's listed on ebay!
Logged




2012 Golf R, APR STAGE 2+, BCS power valve TB exhaust, loba HPFP, evoms intake, Rising blue, 19" Talladegas -BMW M2

Offline VWKev

  • I live here
  • *****
  • Posts: 3,298
  • Please Support Non-Human Rights
Re: Nightmare with RNS510 SAT NAV ebay seller
« Reply #8 on: 10 October 2009, 19:24 »
Any chance you could post the sellers name so that we can avoid ?
Logged


GTI mk6, 3dr Manual (Yes Manual! If I wanted a Taxi I'd hail one, not spend £1500 on one), Candy White, Full Leather, Xenons, ACC, 18", RCD510 + Dynaudio, DAB Radio, Winter Pack, Luxury Pack, Fiscon Bluetooth Plus, Golf R LED's.

"Some say he drives a Shopping car, and that his car dent was actually a beauty spot....all we know is he's called Captain Failboat"

Offline sundaydriver

  • I live here
  • *****
  • Posts: 819
Re: Nightmare with RNS510 SAT NAV ebay seller
« Reply #9 on: 10 October 2009, 19:34 »
Yes will do but want to wait till tues when and if the unit is replaced, dont want to give him an excuse not to sort the problem.
Logged




2012 Golf R, APR STAGE 2+, BCS power valve TB exhaust, loba HPFP, evoms intake, Rising blue, 19" Talladegas -BMW M2
Pages: [1] 2 3 4
« previous next »