Author Topic: GTi buying experience [!]  (Read 3753 times)

Offline avalon

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GTi buying experience [!]
« on: 08 October 2009, 16:54 »
As promised in my initial post here are my first impressions of a couple of UK VW dealerships.

I'd appreciated that i couldn't just go in to my local dealer, point to one of many GTi's and say 'that one please'. However, it took 2 visits before any 'salesman' could be bothered to even engage. Now this wasn't a small setup, indeed I counted nearly a dozen desks/tables lined up [most occupied by tie wearing gadgies poking at ther PC keyboards scrathing their chins] with neat little sales persons nameplates so i was a little surprised that there wasn't much interest.

On visit #2 after finally catching someone's eye, I asked if they had a 6 speed I could take out for a test drive. That wasn't a problem until I asked for it to be a Thursday after work. The bod I managed to get some words out of then got a little irritated as he wasn't working that day and would have to get someone who was to call me and confirm. Needless to say they didn't call so I called them and that and the test drive was fine.

Then, you'll know, you're wheeled away to chew things over with the salesman. He rambled on a bit: short supply, no discounts, all high spec etc. but then said he'd 'have a look around' and give me a shout. Now remember, this was a Thursday - so when i'd heard nothing a week later I rang to be told he was in a meeting and would get back to me. He did ring, though that was the following Monday to tell me he'd found nothing but he'd keep looking. I haven't heard back from him since.

I visited another dealer some 20 miles away. This was a much smaller setup, though with plenty of used stock and maybe 8 cars in the showroom. This place was the Marie Celeste bar a pissed looking bloke waiting at the Service Reception.

Still not put off I then let my fingers do the walking by getting some numbers of dealers NOT in my area. All were much more forthcoming with either proper crack on the phone or follow up emails telling me much that i've learned already on this excellent forum.

Bottom line is that I've 'ordered' a 3 door tornado red, cloth seats and 18" Monza Shadows. I put ordered in quotes as I'm told my order will ony be processed when the dealer gets his build slots from VW, probably in December, with delivery in APRIL.

Still, I've stuck with it so far - I just hope it's worth the wait.

Best for now.

Ava
GTi DSG 5 Door Candy White [MY11]

Offline matchboy

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Re: GTi buying experience [!]
« Reply #1 on: 08 October 2009, 17:01 »
welcome mate, you won't be disappointed with the car, its the nuts!
Audi RS5 2018
Gone: BMW M4 LCI Competition Package
Previous: Mk 3 Audi TTS, Porsche 981 Cayman S, Mk 7 Golf R, Mk 7 GTI, Mk 6 GTI, Mk 5 GTI and so on....

Offline R32UK

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Re: GTi buying experience [!]
« Reply #2 on: 08 October 2009, 18:01 »
Thats a shocking level of service!!! (get used to it :lipsrsealed:)

The car will be worth the wait :wink:

Offline andykram

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Re: GTi buying experience [!]
« Reply #3 on: 08 October 2009, 18:47 »
There's a huge difference and variation in quality of service between VW stealers. My local one seems to treat customers as idiots whilst the one I bought my GTi from couldn't have been more helpful or more friendly.

I think with VW (but I'm sure with most car makes) if you find a good 'un, stick with him.

Offline mac7

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Re: GTi buying experience [!]
« Reply #4 on: 08 October 2009, 19:16 »
We could do with listing the good dealers so those of us yet to put our money down can have some confidencewe're picking a decent one.
Golf R

Offline VWKev

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Re: GTi buying experience [!]
« Reply #5 on: 08 October 2009, 19:20 »
Very first dealer I went to never gave me the time of day either, never gave me a second glance, nothing.


GTI mk6, 3dr Manual (Yes Manual! If I wanted a Taxi I'd hail one, not spend £1500 on one), Candy White, Full Leather, Xenons, ACC, 18", RCD510 + Dynaudio, DAB Radio, Winter Pack, Luxury Pack, Fiscon Bluetooth Plus, Golf R LED's.

"Some say he drives a Shopping car, and that his car dent was actually a beauty spot....all we know is he's called Captain Failboat"

Offline DPG

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Re: GTi buying experience [!]
« Reply #6 on: 08 October 2009, 20:21 »
It took 2 visits before any 'salesman' could be bothered to even engage. Now this wasn't a small setup, indeed I counted nearly a dozen desks/tables lined up [most occupied by tie wearing gadgies poking at ther PC keyboards scrathing their chins] with neat little sales persons nameplates so i was a little surprised that there wasn't much interest.

Must be the norm for the VW group.

I went into Audi, Seat twice, VW and BMW Huddersfield (all in the same day) and BMW were the only ones who greeted me and asked if i needed any help. Sales staff at all the others just sat there scratching their arses.

Offline p3eps

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Re: GTi buying experience [!]
« Reply #7 on: 08 October 2009, 21:19 »
I think it must be difficult being a car salesman....
If you ignore customers then your an ar5ehole.
If you ask them if they need help, then your a pushy ar5ehole!!!

There must be a happy medium somewhere... where they ignore you for 10 minutes to let you browse, and THEN ask you if you need help when they see you're genuinely interested!
I bet most people wandering round garages are just looking - hence why most sales people ignore you.
Golf R... 3 door, DSG, Leather, Reflex Silver, Black 19" Talladega Wheels, ACC, Parking Sensors, RNS510 with Dynaudio, Reverse Camera, Luxury Pack, Cruise Control & Fiscon Bluetooth.

Offline VWKev

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Re: GTi buying experience [!]
« Reply #8 on: 08 October 2009, 21:31 »
I think it must be difficult being a car salesman....
If you ignore customers then your an ar5ehole.
If you ask them if they need help, then your a pushy ar5ehole!!!

There must be a happy medium somewhere... where they ignore you for 10 minutes to let you browse, and THEN ask you if you need help when they see you're genuinely interested!
I bet most people wandering round garages are just looking - hence why most sales people ignore you.

Its not like that at all, yes there's the browsers but you can spot them a mile off. The ones that are interested are easily spottable too, like the OP and myself. I stop next to the car im interested in, wait a few secs, turn around, and generally look around like I'm looking for someone. Thats very easy to spot and thats when we hope the sales guys do their job and approach us.


GTI mk6, 3dr Manual (Yes Manual! If I wanted a Taxi I'd hail one, not spend £1500 on one), Candy White, Full Leather, Xenons, ACC, 18", RCD510 + Dynaudio, DAB Radio, Winter Pack, Luxury Pack, Fiscon Bluetooth Plus, Golf R LED's.

"Some say he drives a Shopping car, and that his car dent was actually a beauty spot....all we know is he's called Captain Failboat"

Offline andykram

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Re: GTi buying experience [!]
« Reply #9 on: 08 October 2009, 22:32 »
I'm quite happy to name my dealer. And also the salesman. But don't know whether there's rules saying we should or shouldn't. I'll also name the crap one if I'm allowed.