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Author Topic: Rattles  (Read 16792 times)

Offline Golf R

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Re: Rattles
« Reply #40 on: 26 September 2009, 10:13 »
My BMW is still looking very good after 12 years.  No corrosion, bright paint, perfect leather.  I service it every year at a BMW trained mechanics garage and he fixes any faults.  I feel it would go for another 12 years.  Perhaps that is what I should do  :nerd:
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Offline Gazdebaz

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Re: Rattles
« Reply #41 on: 26 September 2009, 10:34 »
Quote from: andykram on 25 September 2009, 23:55
This is all very well but in my humble opinion it's all about the dealer because cars are complex things and I don't expect them to be perfect. So it's all about how well the dealer sorts things to me.
My Saab93 (before the GTi) wasn't a paragon of reliability and cost me quite a bit of money in year 4 but the dealer was superb. When stuff did go wrong they sorted it and the service was excellent. Consequently, I still have a relatively positive memory of that car despite it's not being perfect.
Contrast that with the dealers who tried to sort the recurring wiper failure in my Golf Mk4. They repeatedly failed to sort it until the point when I had such a close shave on the motorway due to this problem that I vowed never to buy VW again.And it's taken the best part of 6 years for me to return.
"If everything in life was as unreliable as a VW dealer" should be their advertising slogan!!!!

I totally agree, as a SAAB 9-5 owner, I have my fair share of visits to the garage but the dealer has been excellent, have had a new turbo and power steering system replaced outwith warranty for nothing, due to manufacturing issues. Due to the service I have received from this dealer I would have returned to him, but replacing my wifes car with a GTI was more to do with down sizing.
If only a few more manufacturers would learn this lesson, that customer satisfaction directly relates to customer retention.
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Offline Snoopy

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Re: Rattles
« Reply #42 on: 26 September 2009, 11:43 »
Quote from: BA Baracus on 26 September 2009, 07:30
I've been driving for 20 years and in the 80's the car bodywork would fail and rust well before any of the components needed serious fixing, now its the other way round, mechanical stuff will knacker well before bodywork!

Or maybe this is me being romantic about driving a Fiesta with a choke and filling up with unleaded at 49.9ppl. :wink:
Its not you been romantic. I have a few old cars cars still from the 50s, 60s, 80s, and one from the 90s.
I have never really had any problems with the mk1 GTI's or mk2 GTI i own (one of the mk1s i have had ~20years and was my daily driver for most that time) but they imo are from the hayday when VW built there quality and reliabilty reputation they now live off circa 1982-1992.
« Last Edit: 26 September 2009, 11:45 by Snoopy »
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Offline mac7

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Re: Rattles
« Reply #43 on: 26 September 2009, 12:59 »
Quote from: BA Baracus on 26 September 2009, 07:30
All I have found from the VW technicians is that they hook up the computer, diagnose the problem, then fix it.  Fair enough, but they don't seem to think independently, in that if you fix one part there appears to be no thought process to see if something else needs checking?  Thereafter they release a car back to the owner fixing fault A but doing nothing with potential fault B.

Part of the problem with the VWUK dealer network is that they have been victims of the brands success. Back in the late 80's/early 90's I recall VW customer service (and servicing standards) being excellent. However, less people bought VW's back then - in particular, company car fleets bought mainly Ford and Vauxhall. With the introduction of the late 90's Passat and Mk4 Golf and the advent of 'longlife' servicing, VW's suddenly became far more popular with fleets. Allied to that, UK dealer new car profit margins shrank around the same time and they became far more dependent on income from servicing. So now you have a load of franchised dealers who not only have a much larger volume of cars to deal with, but also need to move cars through as quickly as possible to keep the numbers up.

In my opinion. Doesn't forgive VW for building cars that rattle in the first place.
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Golf R

Offline andykram

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Re: Rattles
« Reply #44 on: 27 September 2009, 12:00 »
I'm really interested in this rattle thread as I'm going to be really interested as to how the ownership of my GTi pans out. Interestingly I test drove the Civic Type R and the Astra VXR before plumpimg for the GTi and dismissed both. I dismissed the Civic because I didn't like the fact that you had to screw it to get it to do anything and I thought the interior was incredibly cheap feeling compared to the Golf. I really liked the Astra but thought at my age I might have tired of its madness on a day to day basis. The interior was miles better than the Civic if not quite up to the Golf. It just wasn't quite as mature a car as the Golf.
However, I have a long history with Vauxhall and my personal experience with them compared to my experience of three Golfs before this one is that they've been far more reliable. And I mean FAR more reliable. And it so happens the Vauxhall dealer I've dealt with is the same excellent dealer I've praised elsewhere on here for work on my Saab. Thus, any problems I've had (and they've been very rare) have been easily sorted.
I have no personal experience of Hondas but everyone knows their reputation for reliability (although I do believe this Civic hasn't been quite as good as normal).
So, up to now I love my Golf. It doesn't rattle (apart from the sun visor). It's fantastic to drive. It attracts great adoration and respect off others. And the dealer (a new one to me) was excellent in the purchase process. However, the next three years or so will determine to me whether VW has turned the corner or not or whether they're still living on the reputation of the 80s.
And, most importantly, whether I return to buy another Golf!!!
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Offline howlingmoon

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Re: Rattles
« Reply #45 on: 04 October 2009, 16:34 »
Hi,

How are the rattles being sorted for you folks?

My car is now free from the rubbery sounds caused by the door seals... Bloody quiet these days...

All due to the rubber protector cream sold by VW...

HM
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Offline Exonian

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Re: Rattles
« Reply #46 on: 04 October 2009, 17:02 »
Would you have the part number for the rubber cream HM? I know you've mentioned it before in previous threads but I can't find them now. Mine was okay in the warmer weather but is now starting up a little symphony on urban roads.  :cry:
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Offline howlingmoon

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Re: Rattles
« Reply #47 on: 04 October 2009, 17:18 »
Quote from: Exonian on 04 October 2009, 17:02
Would you have the part number for the rubber cream HM? I know you've mentioned it before in previous threads but I can't find them now. Mine was okay in the warmer weather but is now starting up a little symphony on urban roads.  :cry:

I will do a little better, here's the pictures of my personal deodorant stick... ha ha ha

In case you cant read the product code, its 00V 096 310 A





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Offline Exonian

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Re: Rattles
« Reply #48 on: 04 October 2009, 17:24 »
I thank you  :smiley:
If the parts guy can't find it by part number I can even show him a photo to prove it exists! Good effort!
I'll try and order one when I speak to them about manuals tomorrow.
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‘25 8.5R, ‘23 8R, ‘20 8CS, ‘19 135iX, ‘19 TCR, ‘17 Ed40, ‘17 GTD, ‘15 7R, ‘13 GTI PP, ‘11 GTI, ‘09 GTI, ‘98 Ibiza Cupra, ‘05 GTI, ‘06 Polo GTI, ‘04 GT TDI, ‘05 Fabia vRS, ‘02 GTI T, ‘03 Ibiza TDI 130, ‘01 Leon 180, ‘89 mk2 16v, ‘99 Ibiza TDI, ‘96 VR6, ‘98 Ibiza TDI, ‘92 VR6, ‘88 mk2 8v, ‘92 Polo G40, ‘91 mk2 8v, ‘89 mk2 8v, 205 GTI 1.9, ‘83 mk1 GTI, ‘80 Scirocco GTI, plus some others I’ve forgotten 

Offline howlingmoon

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Re: Rattles
« Reply #49 on: 04 October 2009, 17:32 »
Quote from: Exonian on 04 October 2009, 17:24
I thank you  :smiley:
If the parts guy can't find it by part number I can even show him a photo to prove it exists! Good effort!
I'll try and order one when I speak to them about manuals tomorrow.

You are welcomed... Its just these reasons why I find this forum useful... when we share info...

Thanks for inquiring the manuals for me...

Cheers,

HM
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