Author Topic: Rattles  (Read 16793 times)

Offline Disco

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Re: Rattles
« Reply #30 on: 25 September 2009, 17:03 »
chr1st that doesn't sound good. i wonder whether it's worth leaving then, as the car has to be super clean and you have to be looking for them... to be fair it's mostly on the rear of the car

Offline GlennQuagmire

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Re: Rattles
« Reply #31 on: 25 September 2009, 20:20 »
You mean that you have the exact same paint problem on two cars here? Talk about poor quality control. When it comes to paint quality it's usually top notch on most brands.
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BA Baracus

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Re: Rattles
« Reply #32 on: 25 September 2009, 20:49 »
Buy Japanese next time.
They know how to make cars well.

I realise WHY Hairy Porter said this - to rile forum members, but I must admit WHAT he did say made some sense.

I think the VW projected image is much better than the actual mechanical reliability.  Have a look at the most recent reliability surveys of all the manufacturers, VW always comes somewhere in the middle of this list.  Japanese cars always come near the top.

I am not bashing VW here, because I am currently driving a three year old Polo GTI from new.  Before this I have had two other Polos and a Lupo.  What I have found is that the cars are generally reliable but when something does go wrong it can in a spectacular way.

I have only done 20k miles in my Polo, but in the last three years it has needed, all done under warranty (i) replace a broken front spring (ii) replace/repair front mounting a year after the spring was replaced (I'm not a mechanic, oops, sorry technician, but I think the two are interlinked and why it wasn't repaired at the same time I don't know) (iii) investigate EPC warning light and replace sensor (iv) discover a fault with the air conditioning, get repaired, then I realise the heating control no longer works, so back in for another days repair!!!

Why do I sometimes find myself learning about technical stuff I shouldn't/don't want to know about to ensure VW technicians have done a decent enough job?  All that stuff fixed under warranty would have cost me hundreds to repair had it been out of warranty.

So after spending nearly £16k, as Radek previously posted, this is not the quality I have come to expect. When you do buy a top of the range model, whether Polo or Golf GTI, possibly unfairly you expect to have 'better' components than the base 'S' model, but lets be honest at the end of the day most of the components in the GTI are the same if not a similar quality as everything else in the range.

I am keen to upgrade to the Golf GTI but think it is overpriced by approx £5k (respect to Rolfe for getting a healthy discount, I got my car from VW Verve, Glasgow also), and I don't mind getting a bigger loan and repaying over a longer term if I think I am getting value for money, but VW need to more to get me to buy.  If VW are confident about their quality and reliability why not offer a longer warranty than three years?  Other manufacturers are starting to do this.  Three years is not long enough especially when some want to hang onto their cars for longer.  If I was to be offered a five year warranty then I would be more interested, I would know that rattles which are annoying would be sorted out and any significant mechanical faults would also be covered.

Why do I not buy Japanese cars?  Because the VW doors still shut with a satisfying thud, none of this tinny nonsense.

At the moment the GTI is just too pricey for me, respect to those who have one though.

Cheers.

Offline Snoopy

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Re: Rattles
« Reply #33 on: 25 September 2009, 21:35 »
The reason companys like VW do bad in quality surveys imo is because what is expected from them by owners. If you contrast that to what Skoda owners expect and how well skoda does its up there in the top 5 normally at least for what in essence is the same car.
I still feel VWs hayday was the 90s with the mk2 golf that thing was well screwed together and justified its advertisment campaign. They also went OTT with the rust treatments to overcome the problems of the pre 83 mk1s

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« Last Edit: 25 September 2009, 21:38 by Snoopy »
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Offline Golf R

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Re: Rattles
« Reply #34 on: 25 September 2009, 22:57 »
If you look at http://www.reliabilityindex.co.uk/top10.html?apc=3128339010848601 the results are based on warranty claims, not customers filling in a survey.

VW are not too bad (much the same as Mitsubishi), Suzuki, Honda and Toyota are good, and Porsche and Jeep awful.
BMW are a bit worse than VW (when things fail on BMW's they fail expensive).
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Offline andykram

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Re: Rattles
« Reply #35 on: 25 September 2009, 23:55 »
This is all very well but in my humble opinion it's all about the dealer because cars are complex things and I don't expect them to be perfect. So it's all about how well the dealer sorts things to me.
My Saab93 (before the GTi) wasn't a paragon of reliability and cost me quite a bit of money in year 4 but the dealer was superb. When stuff did go wrong they sorted it and the service was excellent. Consequently, I still have a relatively positive memory of that car despite it's not being perfect.
Contrast that with the dealers who tried to sort the recurring wiper failure in my Golf Mk4. They repeatedly failed to sort it until the point when I had such a close shave on the motorway due to this problem that I vowed never to buy VW again.And it's taken the best part of 6 years for me to return.
"If everything in life was as unreliable as a VW dealer" should be their advertising slogan!!!!

Offline Radek

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Re: Rattles
« Reply #36 on: 26 September 2009, 00:50 »
I had a nice road test today with the service manager and he agreed the rattles were unacceptable and this time promised to take it seriously. Fair enough. I was given another GTI as a replacement and that's also nice. This one has leather seats and by not taking it on mine I made a good choice. The squeaks were just shocking!

As for the VW - they are the biggest European manufacturer and the quantity takes over quality. Snoopy is right to point out that Skoda owners are very happy as they get VW for half the price (almost :)).
But I think today the biggest problem is that no one expects cars to last 10-15 years. Not the owners as they like to change cars every 3 years, not the manufacturest as they like to sell milions a year. And because of all the fancy complicated gadgets/safety features (ESP, DSG, park assist) there's just more things that can go wrong.

Golf GTI VI DSG - died on the road, resurrected, came back as zombi, sold
R - rising blue, 5-door, DSG, ACC, something something...

Offline christomk3gti

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Re: Rattles
« Reply #37 on: 26 September 2009, 01:17 »
Rattles are annoying. Even worse when you've forked out all that on a new car. You would/should expect it in perfect condition.

I work in a plastic injection moulding company, I am a technician in the company and due to variations in the plastic, for eg..... excess flash on the part during moulding (which should ave been trimmed afterwards), distorted during delivery etc..... You could end up with this faulted plastic component on your car. sh!t i know but it does happen. If you look closely as some plastic parts on your car, especially on the edges etc, you will find excess plastic. (flash) this can cause squeeks and the odd rattle now and then. Hense to find out what exactly is causing a rattle/squeek you may have to completely remove all the trim etc.

Whats worse, Most car dealers/technicians dont know this. hense will not sort it out.

Hope this info helps.

Christo in the mk3 section  :cool:


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Offline keelaw

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Re: Rattles
« Reply #38 on: 26 September 2009, 02:33 »

Build week 34, 200 miles on the clock and (touch wood) no rattles so far

Mk6 Golf GTI 5dr, DBP, Monza Shadow, Xenons, ACC, RCD510, Park Assist, Camera, Lux pack.... and now bluetooth.... and now DSG!


BA Baracus

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Re: Rattles
« Reply #39 on: 26 September 2009, 07:30 »
I had a nice road test today with the service manager and he agreed the rattles were unacceptable and this time promised to take it seriously. Fair enough. I was given another GTI as a replacement and that's also nice. This one has leather seats and by not taking it on mine I made a good choice. The squeaks were just shocking!

As for the VW - they are the biggest European manufacturer and the quantity takes over quality. Snoopy is right to point out that Skoda owners are very happy as they get VW for half the price (almost :)).
But I think today the biggest problem is that no one expects cars to last 10-15 years. Not the owners as they like to change cars every 3 years, not the manufacturest as they like to sell milions a year. And because of all the fancy complicated gadgets/safety features (ESP, DSG, park assist) there's just more things that can go wrong.



You're right about Skoda drivers, they are effectively getting cheap VWs, bargain servicing, and better stealer service as there is none of this badge snobbery.

All I have found from the VW technicians is that they hook up the computer, diagnose the problem, then fix it.  Fair enough, but they don't seem to think independently, in that if you fix one part there appears to be no thought process to see if something else needs checking?  Thereafter they release a car back to the owner fixing fault A but doing nothing with potential fault B.

Shame cars are not expected to last 10 years+. 

I've been driving for 20 years and in the 80's the car bodywork would fail and rust well before any of the components needed serious fixing, now its the other way round, mechanical stuff will knacker well before bodywork!

Or maybe this is me being romantic about driving a Fiesta with a choke and filling up with unleaded at 49.9ppl. :wink: