Missbuild !!!

[Maca]

I am gutted ordered my new GTI on the 30th of May with a delivery date firstly of end july.Then that changd to 5th sept build week 34 that I could just about cope with but I have now been told by the dealer it was a missbuild ( put 17" on instead of the 18" shadows that I ordered)  The factory told the dealer it would have to be a re order with a delivery date of jan 2010! The dealer has now changed another customers order to get my wheels so it should be ready in oct to swap onto my car

[Rolfe]

Am I the only person who thinks that story sounds a bit odd?

Rolfe.

[JC]

no,  if it was a spec interior or gearbox / colour then maybe,

but wheels - mmmmmmmmmmmmmmmm 

[RandomJord]

I think you need to lay the smackdown on your dealer mate!

Absolute cobblers they be talking, wheels you can get hold of an swap them on at dealer. Knobs!

[warnesey333]

I didn't realise removing 20 nuts and swapping 4 wheels could take months?

[topher]

rubbish, their c0ckup.. keep the same delivery date and make them order 4 new wheels and premium tyres.. stamping your feet a little can go a long way in a crowded showroom

[Maca]

At least the deal still stands and I am putting loads of miles on my mk5 gti trade in while I wait till oct for other customers gti to arrive with my wheels on it !  They tried to order wheels from stores with no joy.  Will be looking to be compensated in some form or other.

[Snoopy]

Why can they not simply order the wheels as spare parts? Then fit them.
Why do they have to change another persons order that would upset me if i was that person as there option sticker on there car will be wrong too. Im guessing they won't do this because alot of parts departments are actually run/owned seperate from the dealership chains when it comes to VW. But if they had contacted VW they should simply send them as spares. Afterall its not like VW won't be geared up for warrenty claims on the shadows as they are always getting white worm.

[herbie911]

That's aweful customer service. If they quote Jan delivery. I will ring around and take my business elsewhere!

[keelaw]

jeez - that is shocking... how can the wrong wheels equate to a mis build?!

agree with the others, they have to compensate you big time, thats over half a year wait if Jan 2010!  simply not acceptable.

i thought the factory was running slightly ahead of schedule... so they should have capacity to build a few "extra" cars to compensate for incidents like these and not affect other customers' cars


good luck!