My disappointment at Vdub dealer service

[C4]

Hey everyone!

Haven't been chatting here for a long time, but since I bought a scirocco GT and went to pick it up today I had to let off some steam somewhere, so where else better than here right?

Here's what happened to me...

3 weeks ago I signed away a large amount of my greens for a nice newish scirocco GT, the deals was I could pick it up today (29/06/09) at 12pm. So i made all the arrangements for this appointment e.g going to work slighlty later, insurance change over time, fuel ect...

But as I arrived there on time, I wasn't even greeted with a 'Ah welcome Mr X, how may I help you?'. instead i was greeted with a cold 'yes? may i help you?'

My first impression was 'I hope you was expecting me, i mean i bought a GOLF GTI off you guys 4 months ago and now Im picking up my purchased Scirocco! theres no way you can NOT KNOW who I am!

Then i was told 'sorry the guy who dealt with your sale has been moved to another dealer so there's been a confusion, he said come back at 5, in which I replied 'I have to be at work at 3 and i now have no insurance on the car I was trading in !!!!

So he replied 'here I'll lend you my personal car, just put fuel back in when you come back' After 20 mins of being treated unfairly I finally blew a tiny fuse, the only compensation I got was 'ok ok no need to put fuel back in i'll have to claim it back the company then'.

So I complained even more, and the guy said 'I've just talked to my manager and unfortunately because the deal on the car was so good we cannot offer anymore in compensation other than apologising now if you excuse me i have to get back inside, we'll have the car ready for you at 2:15 the latest as the car hasn't been valeted yet. and he left.

Now, I usually stay calm in situations like this but for FXXX SAKE WHAT DO THEY THINK THIS IS?!?!?! A Fxxxxxx CIRCUS?!?!?!?! It felt like I was dealing with a backyard second hand car sales company, not the service you'd expect from a VW dealer! I feel robbed and it is quite possibly the biggest insult I have recieved in the past 10 years, Im mean its not like Im buying a Maccy D's and got a soggy burger, I just spent a large part of my hard earned greens and the service is just... enough, i cant even type anymore cos i'll probs end up smashing my monitor.

I just dont know what to do apart from to bend over and take it.... any ideas on what could make me feel better?

 

[Saint Steve]

Is this by change a dealer that begins with a P and second word starts C, in hampshire by chance C4?

[Rhyso]

still got the keys to the car you're trading in??

i'd rag it around the block, kerb the alloys and then put lovely key marks all over the paintwork

that should help vent some frustration!!

if not just key all the cars in the dealership 

[cameluk]

I wouldn't damage your trade in car

At 4:55 phone them and tell them that you can no longer pick it up at 5. Arrange another day when its convenient to yourself

Or tell them that you need to have the manager complete the transaction

[jaydubveedub]

Absolutely disgraceful.

I would have been tempted to tell them that the deal was off.

Alternatively follow this simple guide:

1. Go to Staples and buy a large jiffy bag.
2. Have a turd in said jiffy bag.
3. Post to dealership FTAO: The manager

Note: Be sure to not put enough stamps on it so the dealership have to PAY to receive your turd.

[C4]

To Phil Mcavity: spot on, how did you know? dont tell me you work there?!?!

I like all the suggestions, i think im gonna go with the jiffy bag solution he he

[sambo]

Save the expense of a jiffy bag and do it under the bonnet of the trade in, make sure you leave the blowers on too..


Sam

[No Golf Clubs at all]

Go to a fishmongers buy a haddock and hide it under the back seat....

Reminds me of the treatment I got at Gladgow Audi whilst picking up a new A6.

Hardly endears them to you for the next car AND worse it sours what should be a nice experience!

[R32UK]

Why does this story not suprise me??

Im STILL waiting for a new fuel cap after some dozy git broke mine when it last went in for repair. i know I messed up by not recording or remembering what the milage was before i dropped it off, but do remember it had half a tank of fuel. When I got it back it had what looked like more than half.... so Im almost sure some had it for a couple of days ragged it and then put some fuel back in!!


Why else would the cap be broken off??

[AlanD]

Am I the only one that thinks he is over reacting a little? Ok so the car wasn't ready because of the confusion between the guy and dealer has the original bloke had left, these things happen and mistakes are made. From reading it sounds as if they had blown your car up.

I appreciate you had work and they offered you a car to get there and back on and then even moved the time forward to 2:15 from 5 . . .

Anyways, hope you get your car all OK.