Author Topic: 2nd annual service at an independant?  (Read 8258 times)

Offline barlimow

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2nd annual service at an independant?
« on: 01 March 2009, 12:16 »
Thoughts?

plus's: Cheaper. IMHO the work will be of a higher standard (I have used this place for yrs for another car and trust them, VAG specialists). They won't rip me off ("needs new pads and discs all round sir").

minus's: err, it hasn't got a "dealer" stamp (for what it's worth).

(mk5 GTi, 2 yrs old, 1st service was at dealer)

Offline Teutonic_Tamer

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Re: 2nd annual service at an independant?
« Reply #1 on: 02 March 2009, 08:56 »
Whilst it is still in warranty, I would still recommend getting it done at the main stealer.

And you pros and cons don't really tell the whole picture.  And independent may not actually be any cheaper than the main stealer.  Get a written quotation from them, and your local dub stealer will price match.

And if your service book does not have a main dealer stamp, it will affect the resale price.

As for getting 'ripped off' with new pads, new tyres, new wiper blades or whatever - well that is very simple - just make sure that the main dealer ONLY does the actual servicing, as per the service schedule.  If they tell you you need other stuff doing (which isn't warranty work), then use your independent or whoever for those additional items of work.

Finally, if you really want to get the price down at the main dealer, then just make sure you supply your own oil, filters, and brake fluid - and brim the washer fluid resevoir.

HTH
Sean - Independent Automotive Engineering Technician (ret'd)
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'06/7 Golf Mk5 GTI 5dr (BWA) DSG, colour coded,

I feel like a homo


Offline andytran

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Re: 2nd annual service at an independant?
« Reply #2 on: 02 March 2009, 09:14 »


And if your service book does not have a main dealer stamp, it will affect the resale price.


HTH

Sorry, I totally disagree.

To date, between my wife and I, our GTI is our 33rd car in 23yrs!!!

I have never, ever been asked if my FSH is at a main dealer. Yes, Ive been asked if the car Im trading in has a FSH, but never where it was done.

TBH, in my experience, dealers pay very little attention to a car having a FSH. They certainly wont give you anymore money if it has, although they may knock a little bit off if there isnt one.

The only exceptions to this rule are for high end cars like Jags, Mercs, etc. FSH is essential due to the running costs of these cars. Also, they will usually have a FSH as they are normally company cars for the first 3 yrs.

Just really wanted to say that in 23yrs of car ownership where I used to meticulously maintain my cars at the main dealers, I have never felt that this added to my cars value at trade in time. I now get my son to service my cars as hes a fully qualified mechanic and can stamp my FSH with the Ford dealers stamp. - Its a proper full service with genuine VW parts. However, I know its done right and with a bit of car and attention.

The ONLY benefit IMHO of using the main dealer is that they can apply any software updates/recalls. Again, according to my son, software updates are never done UNLESS the customer reports a fault/problem.

Just my twopeneth worth!

Andy

Offline Teutonic_Tamer

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Re: 2nd annual service at an independant?
« Reply #3 on: 02 March 2009, 09:51 »


And if your service book does not have a main dealer stamp, it will affect the resale price.


HTH

Sorry, I totally disagree.

To date, between my wife and I, our GTI is our 33rd car in 23yrs!!!

I have never, ever been asked if my FSH is at a main dealer. Yes, Ive been asked if the car Im trading in has a FSH, but never where it was done.

Then I think you are the the exception rather than the norm.  EVERY franchised dealer, and most independent car sales outfits which I have ever traded a car into (or even just made preliminary enquiries) has ALWAYS asked if it not only has a FSH, but also if it has a main dealer FSH.  And these are on virtually all kinds of make of car, even Fords, Vauxhalls, VWs, Renaults, Jap, Korean shyte - or whatever (the french Jap & korean crap were my customers!).  And this is based from over 30 years experience in the motor trade.

TBH, in my experience, dealers pay very little attention to a car having a FSH. They certainly wont give you anymore money if it has, although they may knock a little bit off if there isnt one.

Well you have just completely contradicted yourself.  Quote: 'they won't give you anymore money if it has (a FSH), although they may knock a little bit off if there isnt one'.  So they WILL give you less money without a main dealer FSH!  :rolleyes:

The only exceptions to this rule are for high end cars like Jags, Mercs, etc. FSH is essential due to the running costs of these cars. Also, they will usually have a FSH as they are normally company cars for the first 3 yrs.

Nope.  In my very valuable and direct experience, even the mainstream family marques will all be devalued if they do NOT have a main dealer FSH.

And your 'company car' issue is also misleading.  Because how many 'specialist' high performance cars, such as Audi S4/RS4s, Audi R8s, Porsche 911s, BMW M3s, Mercedes AMG models are 'company cars'?  Hardly any - the vast majority of these cars are bought by private individuals who are 'enthusiasts' - and certainly know the importance of not only protecting the official manufacturers warranty - but equally as important, protecting any 'goodwill' once the warranty has expired.  In fact, this post-warranty goodwill also applies to the likes of Ford and Vauxhall.  Have a full main dealer warranty, and they will look after you long after the warranty has expired.  No main dealer service, then you will have to fight to get the absolute bare minimum warranty - and can completely kiss goodby to any 'goodwill'.

Just really wanted to say that in 23yrs of car ownership where I used to meticulously maintain my cars at the main dealers, I have never felt that this added to my cars value at trade in time. I now get my son to service my cars as hes a fully qualified mechanic and can stamp my FSH with the Ford dealers stamp. - Its a proper full service with genuine VW parts. However, I know its done right and with a bit of car and attention.

I do not dispute that at all.  I fully accept that in many cases, a dedicated independent specialist will usually offer a higher quality level of service than the main dealer.  However, without being disrepectful to your son - unless he has gained any independent automotive qualifications outside what the manufacturers offer - then he ain't really any better than a VW main dealer mech/tech (and just to emphasise - I am NOT doubting the 'care and attention' which your son can offer  :smiley:).

The ONLY benefit IMHO of using the main dealer is that they can apply any software updates/recalls.

Using the main dealer offers far more benefits than that - but yes, the software updates are very valid.  However, some of the dedicated marque-specialist independents can now offer this facility.

As for official recalls - then it doesn't matter if you use the main dealer or not.  Because these are raised via the DVLA to the registered keeper.  :nerd:

Again, according to my son, software updates are never done UNLESS the customer reports a fault/problem.

Rubbish.  All main dealers, as a matter of routine, should ALWAYS check for the latest software updates - irrespective of weather the customer reports any faults or not.  OK, there may be the odd occasional main dealer who doesn't do this - but they are the exception rather than the norm.
Sean - Independent Automotive Engineering Technician (ret'd)
-----
'06/7 Golf Mk5 GTI 5dr (BWA) DSG, colour coded,

I feel like a homo


Offline winrya

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Re: 2nd annual service at an independant?
« Reply #4 on: 02 March 2009, 10:03 »
The same for me. Specialists take more care and never have I ever been asked for the service book when trading a car in. Ref private sales, people In the know prefer a specialist to a dealer stamp,others don't really care. My specialist stamps with a Vw stamp so most wouldn't notice anyway. My dealers are pretty good but I won't pay an extra £35 an hour for labour for a less skilled mechanic

Offline andytran

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Re: 2nd annual service at an independant?
« Reply #5 on: 02 March 2009, 10:08 »
The same for me. Specialists take more care and never have I ever been asked for the service book when trading a car in. Ref private sales, people In the know prefer a specialist to a dealer stamp,others don't really care. My specialist stamps with a Vw stamp so most wouldn't notice anyway. My dealers are pretty good but I won't pay an extra £35 an hour for labour for a less skilled mechanic

Thank you.....apparently I am not the exception then....  :tongue:

Oh and just to re-iterrate - main dealers will not routinely update vehicle software, unless there is a problem reported by the customer. I have this from VW, Ford, Toyota and Fiat.....unless of course they are all exceptions...

Andy

Offline Teutonic_Tamer

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Re: 2nd annual service at an independant?
« Reply #6 on: 02 March 2009, 10:40 »
The same for me. Specialists take more care and never have I ever been asked for the service book when trading a car in. Ref private sales, people In the know prefer a specialist to a dealer stamp,others don't really care. My specialist stamps with a Vw stamp so most wouldn't notice anyway. My dealers are pretty good but I won't pay an extra £35 an hour for labour for a less skilled mechanic

I'm not disputing that.  But a VW 'specialist' is NOT the same as a general 'independent' - which was the subect of this particular thread.
Sean - Independent Automotive Engineering Technician (ret'd)
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'06/7 Golf Mk5 GTI 5dr (BWA) DSG, colour coded,

I feel like a homo


Offline Wayne

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Re: 2nd annual service at an independant?
« Reply #7 on: 02 March 2009, 10:44 »
My 2 pence worth, I had a mk3 Gti and it had serviced at the main dealer as they were cheaper than the local specialists and smaller garages.

And yes full main dealer history will help with the resale value.

Offline Teutonic_Tamer

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Re: 2nd annual service at an independant?
« Reply #8 on: 02 March 2009, 10:46 »
Oh and just to re-iterrate - main dealers will not routinely update vehicle software, unless there is a problem reported by the customer. I have this from VW, Ford, Toyota and Fiat.....unless of course they are all exceptions...

An I will re-iterate.  :rolleyes:

Main dealers DO update the software.  :nerd:  If you don't believe me, then write to Volkswagen Group United Kingdom Limited - who set all the service schedules and workshop requirements for Volkswagen, Audi, Seat and Å koda - and they do INSIST that their stealers apply ALL updated software on routine services.  :smug:  Volkswagen Group of America Inc. are the same.  :smug:  And General Motors Europe (Vauxhall/Opel, Saab, Daewoo/Chevrolet) also insist on the routine application of manufacturer updated software.  But if Ford do not, well I'm actually not surprised.  :sick:
Sean - Independent Automotive Engineering Technician (ret'd)
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'06/7 Golf Mk5 GTI 5dr (BWA) DSG, colour coded,

I feel like a homo


Offline winrya

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Re: 2nd annual service at an independant?
« Reply #9 on: 02 March 2009, 10:51 »
The same for me. Specialists take more care and never have I ever been asked for the service book when trading a car in. Ref private sales, people In the know prefer a specialist to a dealer stamp,others don't really care. My specialist stamps with a Vw stamp so most wouldn't notice anyway. My dealers are pretty good but I won't pay an extra £35 an hour for labour for a less skilled mechanic

I'm not disputing that.  But a VW 'specialist' is NOT the same as a general 'independent' - which was the subect of this particular thread.

My bad. You paid a lot of money for the car, stick to a dealer or vw/vag specialist. They understand the Ins and outs of your car.  I wouldn't fancy an independent working on mine, chances are for example, if you need a repair, it will be the first time they have done that job on a golf