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I'm a JKM fanboy too, and very proud of it.
I first came across them about 2 years ago when I was researching remaps. At no time whatsoever have they ever given me any sales spiel or hard-sell - I'm particularly sensitive to that and really detest it - It's whether a part is best for your individual car and not about moving retail goods off shelves (incidentally yet another reason why I'm also a VWR fanboy).
JKM are a small family business - Jim and Kate are brother and sister - And they are enthusiasts brought up in that enthusiasm by their
late father (I now learn he's alive and kicking! Sorreeee!). Keith is a specialist and expert on the 2.0T FSI engine and tuning. They are extremely hard working and caring. As with all businesses, it's the staff who matter and they are a happy crew.
Although JKM are about 2hrs drive away and not my nearest Revo tuner, I happily go to them. I use my VW dealer for normal servicing, JKM for tuning and some engine mods, and VWR for more specialist things like suspension and Quaife, though JKM are quite capable in those areas too.
Having a support team who care about your car as much as you do is a great joy and brings great peace of mind and trust. You can't really ask for much more.
Their prices are very competitive but not always the very cheapest but I think that anyone who buys on price alone is a fool. Kate is your first point of contact and she's a diamond!
Come along to this event and meet JKM and some of us : -
http://www.golfgtiforum.co.uk/index.php?topic=104066.0