hi, this happened to me, take the cup holder out, there are two tabs either saide when u lift the front up, once this is out unclip the metal cage so you just have the plastic parts remaining, if you turn it over you shold be able to see the springs, its more than likely that the plastic lug has snapped which holds it in wen you push it, if not the spring has probably popped out, hope this helps, sorry about the essay!!!!