Getting a bit annoyed....

[Ryan90GTI]

VW are the worst car company I've come across for customer service.

[Wish]

I have to agree. However my salesman is trying to make up for Vw’s short comings. He’s just emailed me at 9pm to tell me my car has arrived at the dealer this afternoon.

I’ve had around 15 new Golf GTI’s over the years and it’s painful to deal with the VW logic. But I keep coming back.

[kmpowell]

VW are the worst car company I've come across for customer service.

I've had no complaints from the two dealerships I have got my VW's from. As with most brands I've found it comes down to the dealer rather than the badge, there are both good and bad out there.

However, if you think VW is bad, you should try Land Rover, I defy you to find any dealer that has a good reputation. Mind boggling levels of apathy and "not giving a sh!t", that's one brand I am glad to be out of.

[Talk-torque]

My car was 2.5 weeks at Grimsby. I’m at Scarborough, so only 75 miles, or so, up the road. Very frustrating, but my dealer was doing all they could. I was told that the port had cars stood everywhere there was space, making it next to impossible to locate and recover specific cars from a ship load. It seems VW, and everyone else, is getting as many cars over here before brexit as they can, which is causing chaos!

[Voodoom]

My car was 2.5 weeks at Grimsby. I’m at Scarborough, so only 75 miles, or so, up the road. Very frustrating, but my dealer was doing all they could. I was told that the port had cars stood everywhere there was space, making it next to impossible to locate and recover specific cars from a ship load. It seems VW, and everyone else, is getting as many cars over here before brexit as they can, which is causing chaos!

Ah, that's interesting - good to know I'm not the only one in (or just out of!) this boat. When did you eventually get yours, if you don't mind me asking?

[Voodoom]

I can see where the problem might lie:

https://www.google.com/maps/place/Sheerness/@51.4244334,0.7407807,1315a,35y,39.09t/data=!3m1!1e3!4m5!3m4!1s0x47d8d5fd673a9139:0xb08db03282ac83a7!8m2!3d51.44011!4d0.764158

I guess they double park them to save space...

[Talk-torque]

My car was 2.5 weeks at Grimsby. I’m at Scarborough, so only 75 miles, or so, up the road. Very frustrating, but my dealer was doing all they could. I was told that the port had cars stood everywhere there was space, making it next to impossible to locate and recover specific cars from a ship load. It seems VW, and everyone else, is getting as many cars over here before brexit as they can, which is causing chaos!

Ah, that's interesting - good to know I'm not the only one in (or just out of!) this boat. When did you eventually get yours, if you don't mind me asking?

My car was reported by the app, confirmed by my dealer, as being at Grimsby on Tuesday March 5th. I eventually picked up the car on Friday March 22nd. I got the impression that car storage at Grimsby has become an absolute nightmare. Thankful that my car arrived apparently I damaged!

The app suggests that the average time from arriving at UK port to delivery at the dealer is 7 days, but this has obviously become totally impossible, due to the sheer number of cars in transit.

[phild74]

I’ve just collected mine yesterday. It arrived in Grimsby at 9pm on Wednesday 12th, was on a transporter by the Friday afternoon and arrived at dealers Monday 18th. I then delayed collection for a week as I needed to coordinate the old car being collected. So cars CAN get through Grimsby quickly!