Is this the latest software for my infotainment? - Screen has a mind of it's own

[Lordie]

Thanks for all the replies. Haven't been a member of the community long but I like it here already.

So I've done a bit testing and everything seems to point towards a faulty touch screen. When the temperature is a little colder and as the car is warming up I assume the screen is expanding and contracting from the temperature change and causing the screen to think someone is pressing it, therefore opening looooads of random menus and sometimes even saving radio stations to different preset numbers. It's a right pain!. But as the temperatures have been a bit warmer over the past week or so it hasn't been doing it so much. As soon as colder weather comes round again all the issues will be back.

Contacted my local VW and eve they said issues with these are common. There does seem to be a software update for it but my local VW dealer charges £60 for the privilege of plugging something in and hitting a button for the update.

The cost of a new touch screen from VW is £760 inc VAT and that does not include fitting.

I got another quote from VW for £2,900 or £2,000 if I exchanged my old infotainment for a new one but I assume this price is for the whole system and not just the touch screen where the fault seems to be.


But anyway, I am in touch with the garage I bought the car from and they are more that willing to help. I did contact the AA warranty I had got from the garage but as you can guess they do whatever they can to get out of it and said the issue was on the car before purchase so they will not help.
Thought I'd post this reply as it may help others with similar issues and will keep this post updated.

I assume no one else has had the same issues then?. Is it just my screen that goes crazy when the temperatures cold?? 

[shiners]

 I don't doubt that others have not had the same if not similar issue(s) with their infotainment systems. Suggest you give them a chance to reply?
 As fellow posters have already stated, you need to take this up with the dealer you purchased the car from. It is their responsibility to remedy the issue. No ifs, no buts. It is what the law is there for. Whether you choose to exercise that law to assist you is entirely up to you. You state that the selling dealer is willing to help? Then I suggest you let them help...?

[Lordie]

Yes don't worry, I am in touch with the dealer.

I just wondered if anyone has had the same issue with the temperature interfering with the screen, due to the type of material the screen is made of I'm surprised it's not more common

[Rob_benton]

Why are they charging £60 an hour for a free update ?
My 2014 was done a few weeks ago. Search for the previous posts about it and give them the recall code.

But if you can get a new screen, ever better !

[SRGTD]

I can remember this issue being discussed back in the early days of the mk7, so a bit of creative searching using the forum search facility and you may find some older discussion threads covering this.

Many of those early owners will have moved on now to newer cars / different brands of vehicle so may not be active on the forum, hence why you might not be getting much response from other owners with the issue that you're currently experiencing. 

It doesn’t seem to be such an issue - if at all - with MIB 2 or MIB 3 units.

[Moro]

I have owned my car since October 2013. My NavPro unit originally came with an early firmware version and kept crashing (locking up actually), but my dealer updated that and all has been well since.

I had the latest update applied last October when it went in for the service with the supplying dealership - I can't say I've noticed any difference since it was applied.