GolfGTIforum.co.uk

Hi guys, girl here after some advice please!

I've had a recent issue that I would like some advice about from other owners (as opposed to a VW dealer)

My car, 2025 GTi has just had its first service. Around 3 weeks ago I noticed a slight rattle coming from the left side of the glove box, on exam I could see that  bar that controls the glovebox lowering was broken or had just fallen out. I hardly use the glove box and hadnt noticed any issue with it that could/would have caused this. Whilst looking around I also noticed that the panel at the end of the dashboard (with the passenger airbag on/off switch in in) doesnt fit properly, leaving a small gap (see pics)

When I dropped it for the service I pointed out the issue's to the tech.

When I collected it, they said that the bar was broken and needed to be replaced, that they would get a price for the parts...... at which point I asked why it wouldnt be a warranty repair, the reply was its broken so it wouldnt be a warranty issue, 'do you get many warranty issues with non broken parts' I asked? They didnt get my joke!!!!

We went back and forth about it, them saying we arent saying you broke it but its broken and isnt covered by warranty, absolutely zero consideration to it being a falty part or incorrect fitment, just, we wont pay!

They also said that the other panel woukd also need to be replaced. I askled if iot was it broken as I thought it just seemed to not fit the hole, as maybe the dashboard was slightly out of alignment which maybe had caused the glovebox damage, oh no, not possible they said. So basically replace it (at my expense) and see if that sorts the issue.

So I have today, popped that panel off and have confirmed its NOT damaged,all 6 clips are presnt and undamaged, so why doesnt it fit. The more I looked at it the more I now think its the small slim panel next to the gap which is slightly misaligned. The panel doesnt have any clips in that area to secure it to anything and the metal bracket underneath doesnt have anything on it to stop that panel from pushing in to make the gap.

From my pictures can any of you tell if anything lokks missing or broken? Or could anyone have a look at their own car to see what it looks like in comparison?

Im going back to the garage next Tuesday (10th Feb) to do battle again.

Any help or advice would be great 

Fanks 

I'm looking for an 8 CS at the moment (if anyone is selling let me know)

Some of the advertised spec is clearly wrong, is there a site I can pop in the reg and find out what the factory options were?

If you’re buying from a dealer, then the parts department should be able to print off a copy of the ‘Car Data’ sheet from their car parts database system.

The Car Data sheet should list the PR codes of all the options fitted to the car when it was built. Be prepared to be met by puzzled / confused looking parts department personnel as they probably don’t get asked for this very often - if ever .  I’ve found from personal experience that the build data sheet - the sticker referred to in previous posts above - doesn’t include all the items of optional equipment on cars I’ve owned whereas the Car Data sheet should.

Most of the added spec would be obvious if the pictures in the ad are numerous and of decent quality. Wheels/leather/pano roof will be obvious in any photo.

The reverse camera and heated seats were not standard in the MK8. If there's a photo shown of the infotainment screen, the presence of these 2 should be clear. If there's heated seats you'll see the little heated seat symbol on the bottom right/left of the screen.


DCC - if there is a photo of the "MODE" screen you'll see a Sport->Special option and "Individual".

HK audio - you may see the silver HK trims on the A pillar tweeters.

Heads up display - even from an exterior photo, there will be a "hole" in the dash above the instrument cluster.

AFAIK the only way is to look at the sticker under the floor in the boot.

I got a decent discount off factory order TCR. From memory it was about £36k but has quite a few options like paint, performance pack, sun roof, Akra