GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: mistac on 03 February 2020, 22:02
-
Folks - I am due to pick my GTI up in the next month or so after placing my DTD order a while back. As standard, free driven delivery is included in the negotiated price. However, I have chosen (as you are entitled to) to collect directly from the dealer in the Kent area (I live in Suffolk) as I want to not only inspect/be first to drive it etc but just want that new car dealer experience etc. Whilst not wanting to be unreasonable, I know that if I had accepted the free driven delivery (and that it would take into account the driver(s) return) it must surely be at least £100 or so?) so what can I reasonably expect to ask for as I am not accepting this? I believe I will be given at least half a tank of petrol anyway but suspect they will just say they will fill the tank up but in my eyes I would prefer a reduced/free £199 service pack - I have already said I want this regardless - or some merchandise/accessories etc as I don't believe they will simply give me any money back. Alternatively, we are likely to travel down by train so reimbursing the train travel is another option? Anyone feel free to comment but would particularly like to hear from anyone who has picked up their own DTD order rather than accepted the free driven delivery.
-
I understand where you are coming from but there appears to be no other free alternative to the car being driven to your home. Personally I think their deals are very good, I'd pay for the train myself and just see if it was possible to be collected from the station.
-
What are you willing do if they say no?
Would you leave the car at the dealers and try to buy one elsewhere? There are no more factory orders, and DtD are already very competitive.
If you placed your order a while back then the dealer is under no obligation to offer you anything, and anything they do offer would be purely goodwill. It's not as if you're likely to be using them for servicing is it?
-
I understand where you are coming from but there appears to be no other free alternative to the car being driven to your home. Personally I think their deals are very good, I'd pay for the train myself and just see if it was possible to be collected from the station.
Agree the deal was very competitive and we will be paying for the train ourselves anyway - I suspect if anything else was on offer
(I will not be making an issue of it if there is not) I would have to try to negotiate/sort it out on the day as such! No doubt you saw from my signature its a TR! #Love Red
-
The deal is the deal! You signed up for it and accepted it. The dealer will not put any "extra" fuel in it for you. You accepted as I would have not to have it driven to your house so you collect from the dealer and go. You can't have your cake and eat it so to speak. Im assuming that you went to the same dealer in question and asked what deal they could do first but got a better deal through DTD?
-
What are you willing do if they say no?
Would you leave the car at the dealers and try to buy one elsewhere? There are no more factory orders, and DtD are already very competitive.
If you placed your order a while back then the dealer is under no obligation to offer you anything, and anything they do offer would be purely goodwill. It's not as if you're likely to be using them for servicing is it?
Thanks - you are correct in that I would not be willing to do anything - I will collect as normal as agree the deal is very competitive - I realise that they are not under any obligation to offer anything hence my question as to whether any small goodwill is likely given the circumstances? Guess I will politely ask but not hold my breath! If not, may buy a little of their merchandise anyway as keen on one or two things.
-
The deal is the deal! You signed up for it and accepted it. The dealer will not put any "extra" fuel in it for you. You accepted as I would have not to have it driven to your house so you collect from the dealer and go. You can't have your cake and eat it so to speak. Im assuming that you went to the same dealer in question and asked what deal they could do first but got a better deal through DTD?
Thanks - no I tried my local dealers but ended up with a nominated dealer instead as part of the DTD referral process.
-
But good will for what mate? You chose to collect the car. Not the other way around. I don't understand. Anyway enjoy the car when you collect it.
-
If you order anything with click an collect do you ask everyone for something free when collecting :grin:
-
I would maybe ask if they could collect you from the station and enough fuel to get you home and see how it goes.
Either way, good luck and let us know how you get on. :smiley:
-
What's a tank of fuel on a 30 grand car? Sounds like you had a good deal on the spec you wanted on a car that can no longer be ordered. Make a day of it, enjoy the new car experience and don't antagonise the dealer.
-
DTD / Carwow quotes are competitive in part because the dealer hasn't had the overhead of a walk in sale, e.g. several hours of a salespersons time, back office time, test drive etc. etc.
If you are looking for the full dealer handover experience of covered up car unveil, flowers and fizz plus the choice of a few bits from the accessories cabinet I'd suggest checking with the dealer beforehand as this is again time and overhead which they carry to generate goodwill and in the hope that you'll be back for service over the years and also possibly for your next car - not necessarily the situation with a broker sale.
Get there, pick it up and enjoy the drive home!
-
(https://s3.amazonaws.com/lowres.cartoonstock.com/education-teaching-moon_on_a_stick-satellite-human_condition-human_nature-greediness-twtn1419_low.jpg)
-
I don't understand how you possibly managed to agree to buy a +30k car if you are penny pinching over collecting the car when that was your decision to do so?!? :undecided:
As said early, go, enjoy the day and to hell with the money!!
If it makes you feel any better you'll get free coffee to put on your spread sheet!! :laugh:
-
You could always ask for them to not put the cover that's been dragged across the floor many times on it to do the 'ta-da- thing.
-
The DTD price you are getting you already know is significantly better than anyone else will do.
The dealer in question is very nice, very professional and the handover will be all of that - but no frills.
Almost certainly when you get there your car will be sat with a dozen others that are also going out that day - they shift a LOT of vehicles.
If you wanted the full princess treatment, you probably shouldn't have picked the Amazon price ;-)
Suck it up, enjoy your drive home, don't take the mickey.
-
It has been a while since the forum lived up to its tag line :laugh:
-
Generally, when things are free, it's for a reason.
If you walk past a Kripsy Creme stand and they are handing out free samples of their custard doughnuts to try, I'm not sure you can say no thanks but could you get a raspberry one to try. That's not really how the world of free stuff works.
Just enjoy collecting your new GTI :smiley:
-
By trying to negotiate further on a deal that is already done you make an arse out of yourself and annoy the other party.
-
Wow, that’s put me in my place! And I’m not sure how many of these responses are from dtd customers. I think some of the comments are a little harsh as it was more of a open-ended question but I guess I will have to take it on the chin. Thanks anyway
-
Wow, that’s put me in my place! And I’m not sure how many of these responses are from dtd customers. I think some of the comments are a little harsh as it was more of a open-ended question but I guess I will have to take it on the chin. Thanks anyway
I think the main thing is just to enjoy going to pick your new GTI up. I did it when I got my first GTI, both of which are lease cars. I opted to get it from the Midlands and just enjoyed the drive home in a brand new car. There was no big handover. Here are the keys, here's how to connect your phone. Off you go :grin:
-
Knew a guy a while back who ordered a C class company car. Would of course have been delivered to him but he chose to go to Germany, pick it up and drive it home :0
-
Wow, that’s put me in my place! And I’m not sure how many of these responses are from dtd customers. I think some of the comments are a little harsh as it was more of a open-ended question but I guess I will have to take it on the chin. Thanks anyway
I’m sorry if my comment was a little harsh.
I’m not a dtd customer but that isn’t really relevant to what you are asking, which is to re-negotiate something you have already agreed. It’s not how i do business.
You’ve certainly provoked a response!
Best of luck with the pick up
-
Wow, that’s put me in my place! And I’m not sure how many of these responses are from dtd customers. I think some of the comments are a little harsh as it was more of a open-ended question but I guess I will have to take it on the chin. Thanks anyway
I’m sorry if my comment was a little harsh.
I’m not a dtd customer but that isn’t really relevant to what you are asking, which is to re-negotiate something you have already agreed. It’s not how i do business.
You’ve certainly provoked a response!
Best of luck with the pick up
Thanks. I will just go with the flow and enjoy the day
-
this is good advice.
What's a tank of fuel on a 30 grand car? Sounds like you had a good deal on the spec you wanted on a car that can no longer be ordered. Make a day of it, enjoy the new car experience and don't antagonise the dealer.
-
Go there, sit in the waiting area for an hour and drink as many hot beverages as you can from the flavia machine, fill your face with the complimentary lotus biscuits, take the VW Driver magazine and the days newspapers and finally take 2 cans of pop out of the fridge for the drive home. Winning!
Seriously though, if you don't take finance or get coerced into GAP/Lifeshine, the salesperson makes about £45 commission per car on average - don't get their back up.
Will you drive at a constant 56mph home to stretch that 1/4 of a tank that comes with the car to its limits?
Both our Polo GTI+ bought from Listers Nuneaton via DTD were delivered on the back of a flatbed -at no extra cost - no miles accrued on the new car's odometer.
-
I shall not forget this thread in a hurry LOL
-
What a mistac to make ;-)
-
I shall not forget this thread in a hurry LOL
:grin:
What a mistac to make ;-)
:grin: :grin:
-
At least the OP is taking it well. If it was me I'd deactivate my account after offering the whole forum to a bare-knuckle fight à la Ronnie Pickering
(https://i.ibb.co/j6GT8pJ/ronnie-pickering.jpg) (https://imgbb.com/)
-
I value people’s opinions and the wealth of knowledge on these forums too much for that :smiley: :smiley:
-
Who?
(As in Ronnie Pickering)
-
At least the OP is taking it well. If it was me I'd deactivate my account after offering the whole forum to a bare-knuckle fight à la Ronnie Pickering
(https://i.ibb.co/j6GT8pJ/ronnie-pickering.jpg) (https://imgbb.com/)
Liar you’d have been to busy ignoring your wife to polish the golf :grin:
-
It has been a while since the forum lived up to its tag line :laugh:
Sarcasm died when they made the mk7 :grin:
-
I shall not forget this thread in a hurry LOL
You do realise of course, that you are now going to have to give us a full 'blow by blow' account of your pick up day and DTD experience :grin:
-
I shall not forget this thread in a hurry LOL
You do realise of course, that you are now going to have to give us a full 'blow by blow' account of your pick up day and DTD experience :grin:
Yep (if I dare)!
-
You must......after all you have been through here!
-
I shall not forget this thread in a hurry LOL
You do realise of course, that you are now going to have to give us a full 'blow by blow' account of your pick up day and DTD experience :grin:
Yep (if I dare)!
Just to save confusion with your thoughts on the collection day you'll have to let us all know what you change your user name too after this thread!! :grin:
-
I'm sure I've read in the past on other forums that owners got the DtD dealer to pay for train tickets if they were collecting the car themselves, but it usually formed part of their opening conversations with the dealer, not just prior to picking the car up.
Personally, we've had five or so cars bought through DtD and collected all of them, some nearer but mostly 150 miles or more away and haven't asked for anything, but that was probably more a simple oversight on our part than anything else.
No problem in asking the dealer as you have nothing to lose.
-
I got my GTD through the same dealer via DtD.
Like the OP I did not want anyone else driving the car - so I said I would be coming to them to collect it and would they mind
putting some fuel in it for me.
They said - 'No problem - on the day, give us a call when you are near and we will collect you from the station' - which they did.
The tank was full and I was very happy :-)
-
I’ve just wasted several minutes watching videos of a foul mouthed angry Yorkshireman called Ronnie pickering.
A very entertaining thread.
-
I’ve just wasted several minutes watching videos of a foul mouthed angry Yorkshireman called Ronnie pickering.
A very entertaining thread.
It's a modern day classic.
-
At least the OP is taking it well. If it was me I'd deactivate my account after offering the whole forum to a bare-knuckle fight à la Ronnie Pickering
(https://i.ibb.co/j6GT8pJ/ronnie-pickering.jpg) (https://imgbb.com/)
Liar you’d have been to busy ignoring your wife to polish the golf :grin:
Hey, it's worked for the last 12 years. She knows she comes second to cars/bikes (hopefully she never sees this) :grin:
-
Just read this.
I've bought 2 cars from DtD in Kent (GTI/GTD) having travelled from Scotland by train for them as I also wished to drive it home.
As I had saved James (salesman) the price of having to pay someone to drive it to me (his words) he picked us up at the station and provided us with a full tank of fuel, gave my partner the VW aluminium mug (her car) and added the £199 2 service deal for free.
This was on the GTD as I cant remember the GTI deal.
At no point did I ask for any of this, he arranged to pick us up and through the rest in as a thank you.
Maybe we were lucky but he was excellent with us.
-
Just read this.
I've bought 2 cars from DtD in Kent (GTI/GTD) having travelled from Scotland by train for them as I also wished to drive it home.
As I had saved James (salesman) the price of having to pay someone to drive it to me (his words) he picked us up at the station and provided us with a full tank of fuel, gave my partner the VW aluminium mug (her car) and added the £199 2 service deal for free.
This was on the GTD as I cant remember the GTI deal.
At no point did I ask for any of this, he arranged to pick us up and through the rest in as a thank you.
Maybe we were lucky but he was excellent with us.
Thanks for the info - will wait and see on the day what happens - either way, looking forward to it!
-
Just read this.
I've bought 2 cars from DtD in Kent (GTI/GTD) having travelled from Scotland by train for them as I also wished to drive it home.
As I had saved James (salesman) the price of having to pay someone to drive it to me (his words) he picked us up at the station and provided us with a full tank of fuel, gave my partner the VW aluminium mug (her car) and added the £199 2 service deal for free.
This was on the GTD as I cant remember the GTI deal.
At no point did I ask for any of this, he arranged to pick us up and through the rest in as a thank you.
Maybe we were lucky but he was excellent with us.
Thanks for the info - will wait and see on the day what happens - either way, looking forward to it!
And don't forget the most important thing, a couple of pictures of your new pride and joy!
-
Just read this.
I've bought 2 cars from DtD in Kent (GTI/GTD) having travelled from Scotland by train for them as I also wished to drive it home.
As I had saved James (salesman) the price of having to pay someone to drive it to me (his words) he picked us up at the station and provided us with a full tank of fuel, gave my partner the VW aluminium mug (her car) and added the £199 2 service deal for free.
This was on the GTD as I cant remember the GTI deal.
At no point did I ask for any of this, he arranged to pick us up and through the rest in as a thank you.
Maybe we were lucky but he was excellent with us.
You’d have saved OP from an absolute roasting if you’d have said this earlier. This is all he wanted to know, poor chap!
-
Just read this.
I've bought 2 cars from DtD in Kent (GTI/GTD) having travelled from Scotland by train for them as I also wished to drive it home.
As I had saved James (salesman) the price of having to pay someone to drive it to me (his words) he picked us up at the station and provided us with a full tank of fuel, gave my partner the VW aluminium mug (her car) and added the £199 2 service deal for free.
This was on the GTD as I cant remember the GTI deal.
At no point did I ask for any of this, he arranged to pick us up and through the rest in as a thank you.
Maybe we were lucky but he was excellent with us.
You’d have saved OP from an absolute roasting if you’d have said this earlier. This is all he wanted to know, poor chap!
It’s not boxer shorts he needs it’s a bin liner for the balls he has on him :grin:
-
This also has a lot to do with the potential length and cost of the delivery if the car is not collected by the customer. As I was only in Herts (they are in Kent) I was not saving them a big hassle and so I gratefully accepted the full tank of fuel (although I had earlier politely requested fuel if only to ensure I didn't have to stop after a couple of miles).
The poster further up on this page is based in Scotland and so I guess that must have helped with the servicing gift from James as their delivering the car to him would have been a costly exercise.
-
If a DtD customer pays the same overall OTR price delivered from Kent to Scotland as one living in the Home Counties then it’s not unreasonable to hope for a tank of fuel and a keying if collecting from Kent.
-
If a DtD customer pays the same overall OTR price delivered from Kent to Scotland as one living in the Home Counties then it’s not unreasonable to hope for a tank of fuel and a keying if collecting from Kent.
I'd rather a keyring than either me or the new car getting a keying 😂
-
If a DtD customer pays the same overall OTR price delivered from Kent to Scotland as one living in the Home Counties then it’s not unreasonable to hope for a tank of fuel and a keying if collecting from Kent.
Depending on the dealership, a key ring on its own might be a big ask.
My first DTD bought car was a 2005 MK5 Golf GT 2.0TDI 140 PD. I drove down to Lookers Burnley to pick it up (about 120 miles away). I was 5 mins late for my time slot and the tosspot sales guy made me wait a whole hour because of it- he'd started the appointment after mine 15 mins before my arrival anyway and decided to have a tea break before dealing with me.
He fetched my pack for the car (manuals, keys etc) and sighed loudly when he saw my keys. Someone in the dealership had committed the heinous crime of putting a Lookers keyring on each key. He muttered under his voice " they know to only give 1 keyring" and wrenched one off one of the keys right in front of me.
He went away to get the finance docs and while he was gone, I took the keyring off the other key. When he came back in the room, I said he could have that one back too.
I felt like Charlie Bucket handing back his everlasting gobstopper.
-
From the terms on Drive The Deal's website.
3. Deliveries to Scotland and Wales may cost extra. We will quote you a price on a case by case basis.
-
All good stuff - bottom line is: that particular Kent based dealer will be happy to provide a free tank of fuel if you collect from him - just ask politely :-)
-
If a DtD customer pays the same overall OTR price delivered from Kent to Scotland as one living in the Home Counties then it’s not unreasonable to hope for a tank of fuel and a keying if collecting from Kent.
Depending on the dealership, a key ring on its own might be a big ask.
[A salesman with attitude] muttered under his voice " they know to only give 1 keyring" and wrenched one off one of the keys right in front of me.
He went away to get the finance docs and while he was gone, I took the keyring off the other key. When he came back in the room, I said he could have that one back too.
I felt like Charlie Bucket handing back his everlasting gobstopper.
Forgive my butting in, but I'd have told him to come outside and remove their sticker from the rear window, too.
The only time I've had a new car, not only did the dealers' i.d. come out of the window and number plates (peeling out tapes on the rear of the clear plastic), but credit-card size adhesive metal plaques of the fruit machine company I worked for appeared in odd places, e.g. the inside of the glovebox, side of the centre console.
-
The only time I've had a new car, not only did the dealers' i.d. come out of the window and number plates (peeling out tapes on the rear of the clear plastic), but credit-card size adhesive metal plaques of the fruit machine company I worked for appeared in odd places, e.g. the inside of the glovebox, side of the centre console.
I don't understand a great deal of that :huh:
-
Professor Stanley Unwin is alive and well and drives a Golf
-
Me again - pick up date is scheduled for the 17th - discussions so far indicate I have progressed from 1/4 tank of petrol to 1/2 tank of petrol as I have elected to pick it up! Have also asked if they will pick me up from local rail station. Don't think that's asking for the earth and who knows I may get a full tank if I am lucky! It works two ways though as I am planning to buy some GTI merchandise and those little touches all add up. Will decide on the day what to do about the merchandise. I have my tin hat on at the ready now for any replies :grin: :grin:
A couple of things I wish to ask
1. I am purchasing the £199 service deal - dealer says servicing is set to long life by default. Although I have read on here many say to go on fixed interval servicing and I may do this, can I (if I wish?) leave it on long life and if so will that satisfy the t&c's of the service deal? All I can see it says is "*Service plan covers the first two consecutive services limited to 1x oil service and 1x oil and inspection service" but it is not clear at what times/intervals?
2. My draft 0% PCP agreement says excess mileage at 10.8p per mile inc vat but other current 0% pcp examples for the golf match say 4.8p per mile? As a matter of interest, who decides what the excess mileage per mile figure is (the finance company?) and do more expensive models such as the GTI naturally have higher excess mileage per mile figures? Obviously I would like mine as low as possible just in case it is activated.
I will of course update this thread with my purchase experience and pics once collected - just looking forward to getting it now!
-
The 199 service plan won't cover two long life services. Car will need to be moved to time and distance, how many miles a year will you be doing? Another salesman who knows nothing about service plan and car settings.
-
The service plan DOES cover the first two times your car says "I need a service", assuming its in the first 3 years.
On long life thats 1 year or ~20k (its not 20k because its a KM interval that I can't remember what it is in miles).
I had the service plan on mine and that's exactly how it works.
The "minor" service is oil change, the "major" service is oil change and inspection.
If you aren't doing the miles, get them to change it from long life to garage queen service interval - the dealer can do that but all Golfs come on long life from the factory.
-
As Chris just said. Service packs cover time and distance service regimes only. You will not get 2 long life services (effectively 2 major services) on the £199 pack. You'll get a minor one at 1 year old and a major one at 2 years old.
VW put oil suitable for long life servicing (always fully synthetic) from the factory and it's set to long life by default. During PDI, if you've bought a service pack, they should set it to time and distance.
If your car was set to long life and you decide after delivery to buy a service pack, book the car in at 1 year old/10k miles and they'll do the 1st (minor) service and change your servicing regime on the car to time and distance.
-
Well I got it. Other than getting a tiny bit more petrol and an extra week or two of tax, That was it. It had 79 miles on the clock which I was suspected from the We Connect app. I wasn’t best pleased about that and did tell them that but got nowhere! However I’ve been feeling pretty crappy the last few days (not coronavirus) and in the current climate I just wanted to get the car and come home! Pics to follow later
Of course had a small chip from a stone hit the windscreen on way home - fortunately very small surface type mark and very low on screen near wiper park
-
I would've done the same- I wouldn't be happy about 79 miles on the clock but it wouldn't be reason not to accept the car. What explanation did they give?
-
Last night, having just emerged from the north side of the Tyne Tunnel (new job, new commute), there was a brand new A4 still with all its white covers on being driven from Tyne dock to (presumably) the Looker depot for new Audis at Tyne Tunnel Industrial Estate. It was being driven hard up the Howdon road, which is a steep hill up to the destination less than 2 miles away. Brand new off the boat car being thrashed with a cold engine, up a steep hill for 2 miles.
Must happen all the time to all marques.
-
I’ve heard from various sources that the business of bodywork repairs on cars, between the docks and the dealers, is very well organised and quite busy. Surprised that your dealer did not use the mileage reset option but, as said in the post on delivery miles, that is limited, so was possibly not available. I’d say forget it all and enjoy the car - they’re all only new for a very brief time anyway, so best to get it christened early and move on!
-
I’ve heard from various sources that the business of bodywork repairs on cars, between the docks and the dealers, is very well organised and quite busy.
I only found out 3 years into ownership that at least one of the Pretorias on my R that I bought new from an order I made had in fact been repaired before I got the car!
The wife scraped the wheel avoiding a bus that swung out of a side street ahead of her in slow moving traffic. The refurb guy showed me the cross section on paint with 5 layer- original primer, original blue steel colour, original lacquer, replacement blue steel and replacement lacquer.
-
I would've done the same- I wouldn't be happy about 79 miles on the clock but it wouldn't be reason not to accept the car. What explanation did they give?
he said that some of the cars they get do have a larger mileage on than others - he said some of them just get tested (whatever that means?) more than others and also said it has happened on some of their other cars from time to time?
-
I would've done the same- I wouldn't be happy about 79 miles on the clock but it wouldn't be reason not to accept the car. What explanation did they give?
he said that some of the cars they get do have a larger mileage on than others - he said some of them just get tested (whatever that means?) more than others and also said it has happened on some of their other cars from time to time?
Congrats on the car mistac, looks great in the photos :cool:
I wonder if it’s to do with broadspeed cars coming in through the fleet department meaning you get far less fripperies and mileages not being zeroed before handover.