GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: Sootchucker on 05 September 2017, 13:16
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On the way to work this morning at 6.00am, when passing the driveway of one of my neighbours half way down the road, saw his car (the black Ford Kuga) coming out. Had no where to move as the silly c*w that lives opposite him leaves her car on road (and her driveway completely empty), and it's a narrow cul-de-sac. Hit the horn and braked heavily (all in one action) but to no avail, and he didn't see me and reversed out into my car. To be fair, with the fact he has a huge 10ft bush at the end of his drive and the car opposite, his view was completely blocked, but his fault none the less (which he admitted - let's hope he sticks to that) !
Here's the scene - you can just see in the bottom left the neighbours red A-Class in the road.
(https://farm5.staticflickr.com/4425/37042254525_bd46242a39_h.jpg) (https://flic.kr/p/YrieJM)
Resultant damage - gutted to say the least - my first accident in nearly 20 years - and not my bloody fault !!!
(https://farm5.staticflickr.com/4333/36234476343_699e56cfa9_o.jpg) (https://flic.kr/p/XcVaqK)
(https://farm5.staticflickr.com/4418/36234476403_76612c1df8_o.jpg) (https://flic.kr/p/XcVarM)
This ones a bit harder to see but he's also put a dent in the leading edge of the door as well.
(https://farm5.staticflickr.com/4386/36645434260_761cac1875_o.jpg) (https://flic.kr/p/XQeqU5)
Initially thought the alloy had escaped, but at lunch (when it was lighter), I attempted to clean the wheel to see for any damage, and slivers of what I can only assume are lacquer came off on the cloth. There definably are some marks on the alloy that weren't there before, so can only assume his bumper has removed the lacquer ? You can see the mark across the right hand spoke in the below picture, with a similar mark on the next spoke (2nd photo).
(https://farm5.staticflickr.com/4396/36645434360_7973f74ac7_o.jpg) (https://flic.kr/p/XQeqVN)
(https://farm5.staticflickr.com/4340/36853940256_8da84d8509_o.jpg) (https://flic.kr/p/Y9E5t3)
Not sure what they will do with the Santiago's, but I'll make damn well sure it's up to scratch (no pun intended) be they replace it or polish it and re-lacquer it. Also will need to get them to check the tracking, as whilst the car "feels" fine and doesn't seem to be pulling to one side, a knock on the wheel means I want it checking.
I decided to give the VW Ensurance a go, and to be fair they were pretty good. Took my details, then called me back about 45 mins later to say they had contacted direct line (my insurers) and they were fully aware. They then checked to find a VW Approved body shop in my area (which as it happens is only about 5 miles up the road from me).
The body shop called me 30 minutes later to agree a time for me to take the car down for a viewing and they will then produce a quote for direct line, and subject to approval (they did say, direct line might want to send out their own assessor), will book the car in to get the work done.
I know compared to some on here this is pretty minor damage, but I've kept the car absolutely mint (and cost me a lot of money) so to say I'm absolutely gutted is an underestimation !
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Bugger indeed! Sorry to hear about that, I feel your pain, hopefully DL will get their arses into gear and it all gets sorted quickly and easily for you. No reason to assume otherwise. Might be worth googling for reviews of the bodyshop, just in case they aren't good enough.
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Good luck getting your insurance company to use a VW Approved Body Shop.
It will be whatever chop shop they get their kick backs from.
VW Essurance is a similar racket, but with VW getting kick backs.
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Good idea Watts. Just goggled them and they don't seem to bad. About 30 reviews and a 4 out of 5 star (with a couple of 1 stars dragging it down, but then you always get that and can't please everyone).
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Good luck getting your insurance company to use a VW Approved Body Shop.
It will be whatever chop shop they get their kick backs from.
VW Essurance is a similar racket, but with VW getting kick backs.
Thanks Fred - got out of bed the wrong side today :laugh: :laugh:
Didn't really want my day to be any worse than it already was !
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Good luck getting your insurance company to use a VW Approved Body Shop.
It will be whatever chop shop they get their kick backs from.
VW Essurance is a similar racket, but with VW getting kick backs.
DL didn't even blink when I told them I wanted mine to go to my local garage, no problem at all. About the only part of my experience with them that wasn't a problem. But mine was a bit more complicated whereas the OP's sounds pretty straightforward so should be easy.
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Sorry to hear about this, you must be truly pissed off!
I've had new neighbours move in directly opposite me and they leave a car and a van on the road across from my drive every day now. Sooner or later, myself, my wife or my son, will reverse into them. What can you do though?
Hopefully I'll do it in the Transit and not the Golf :wink:
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Oh dear! I can understand you're feeling gutted; I would be too. It looks as if your neighbour needs to do some serious gardening and get rid of all that shrubbery to improve their visibility when reversing out of their driveway. :angry:
If it's any consolation, based on my experience, Carbon Grey is an easy colour or get a good colour match with. When I had my Carbon Grey mk6 GTD, I had an 'argument' with a small steel post and damaged my front bumper. I had it repaired (plastic welded, filled and the damaged area resprayed), and the colour match was perfect.
If your alloy is damaged and needs to be refurbished, I'd push for getting it sent to Lepsons; they always get good reviews and Rebecca (Booth11) speaks very highly of their work.
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Car under warranty so insist it goes to a VW approved body shop. That way your paint warranty remains intact and if your insurer a says anything different tell them that's what you want. They cannot force you to use a body shop just because they say that's where you take it to.
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They cannot force you to use a body shop just because they say that's where you take it to.
Sorry, but yes they can. It will be in their T&C's for the insurance policy.
The clause will read "work only to be done in workshops prepared to pay us 50% of the artificially inflated damage estimate"
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If they want to send it to a non approved bodyshop (robbing you of your body warranty) then just mention that this would "disadvantage".
Insurance companies really hate the word "disadvantaged" as this is the reason for insurance and it's the word I was advised to use to ensure the repair wasn't substandard or manufacturer approved.
Hope that helps.
Also, remember some body shops are approved by some manufacturers.
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They cannot force you to use a body shop just because they say that's where you take it to.
Sorry, but yes they can. It will be in their T&C's for the insurance policy.
The clause will read "work only to be done in workshops prepared to pay us 50% of the artificially inflated damage estimate"
Sorry but no they can't. The only difference will be you may not get a courtesy car paid for. They cannot force you to go somewhere just because they say so.
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They cannot force you to use a body shop just because they say that's where you take it to.
Sorry, but yes they can. It will be in their T&C's for the insurance policy.
The clause will read "work only to be done in workshops prepared to pay us 50% of the artificially inflated damage estimate"
My insurer will let you use a non insurer approved body shop, but if you decide to do this, then you don't get a courtesy car while your car is being repaired; the body shop needs to be insurer approved to get the courtesy car.
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I wouldn't give a hoot about a courtesy car, the main thing is getting the repair done properly and I'd much rather use a VW approved body shop than some other place the insurance company have said to use (the VW approved body shop that I've used is excellent)
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I'd much rather use a VW approved body shop than some other place the insurance company have said to use (the VW approved body shop that I've used is excellent)
Me too.
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My insurer will let you use a non insurer approved body shop, but if you decide to do this, then you don't get a courtesy car while your car is being repaired; the body shop needs to be insurer approved to get the courtesy car.
Who are you insured with. Would be interesting to know as my insurance is due soon. Never really thought about all of this before.
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They cannot force you to use a body shop just because they say that's where you take it to.
Sorry, but yes they can. It will be in their T&C's for the insurance policy.
The clause will read "work only to be done in workshops prepared to pay us 50% of the artificially inflated damage estimate"
Sorry but no they can't. The only difference will be you may not get a courtesy car paid for. They cannot force you to go somewhere just because they say so.
Yes, the only thing they can make you use is use an approved body shop for the make of car you have but even that is not always the case. Most garages have their own car to let you get about anyway.
I would be more concerned about the job being done right than getting a free car for a week tops to sort out that damage.
Sootchucker, I would only accept a new wheel.
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My insurer will let you use a non insurer approved body shop, but if you decide to do this, then you don't get a courtesy car while your car is being repaired; the body shop needs to be insurer approved to get the courtesy car.
Who are you insured with. Would be interesting to know as my insurance is due soon. Never really thought about all of this before.
Edit :embarrassed:
Not sure why but I somehow thought you were asking who Sootchucker was insured with
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Bugger indeed. :sad:
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My insurer will let you use a non insurer approved body shop, but if you decide to do this, then you don't get a courtesy car while your car is being repaired; the body shop needs to be insurer approved to get the courtesy car.
Who are you insured with. Would be interesting to know as my insurance is due soon. Never really thought about all of this before.
Aviva.
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Ouch :sad: I feel for you.
Kuga owner should really reverse into their drive with such poor visibility and cut down the height of the shrubs !
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This is one very good reason why people should reverse into their drives
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This is one very good reason why people should reverse into their drives
And if not, at least keep the vegetation in the front garden at a sensible (low) height, so they can see and be seen when when reversing out of the driveway.
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Regarding Insurer and body shops. When I lost my front end my insurer insisted on using Nationwide car clinic. I said I wanted VW bodyshop,they said fine but I need to organise my own tow truck and courtesy car. I yielded.
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Regarding Insurer and body shops. When I lost my front end my insurer insisted on using Nationwide car clinic. I said I wanted VW bodyshop,they said fine but I need to organise my own tow truck and courtesy car. I yielded.
Yup, its that type of thing they do.
The money they make from backhanders is really quite staggering.
If you took all of this out of the figures for the amounts they "pay out" you'd probably understand why premiums were so high, which ironically is even more money to them.
Absolute racket.
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As is everything in this country Fred. We are a soft touch.
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Sorry to see this damage. :cry:
When my car got bashed up I simply told DirectLine it was going to my preferred and trusted bodyshop (VW Approved and not on DL's list). In fact it was already sitting in the bodyshop when I told them. They had a guy check it out and had no issues at all. The bodyshop provided a courtesy car so didn't miss out on that score (ok, it was a Corsa) and the work has all the necessary guarantees.
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Yay... got the car back the other day after I returned from my holiday abroad. I have to say, the body shop that directline used did a cracking job. Can't even tell (and I'm fussy), and they even gave me the list of parts replaced (mainly front wing and a brand new Santiago alloy) - all parts genuine VW. The paint match and finish (as well as the panel gaps is spot on - well pleased.
When I actually got the car back a week last Wednesday, I wasn't overly impressed with the refurb that their subcontractor had done on the original alloy (the diamond cut finish under the lacquer wasn't as mirror like and shiny as the rest of the original alloys - i.e. a bit milky and slightly dull. When I pointed this out, they just agreed and apologized for not spotting it, and ordered me the brand new alloy. which was fitted last Tuesday. As a bonus, they gave me the old alloy which although a very slightly different finish (although I am super critical and the wife couldn't even notice the difference :-)), means I now have a genuine 19" Santiago spare just in case I do something silly to one of the others and it needs to be sent to Lepsons for refurbishment.
Anyway, a few pictures - (sorry it's a bit dirty it's been chucking it down all week !)
(https://farm5.staticflickr.com/4512/23678110878_2f87cb1a8f_o.jpg) (https://flic.kr/p/C5mvr1)
(https://farm5.staticflickr.com/4506/37530303241_6eedef5952_o.jpg) (https://flic.kr/p/ZbqBBP)
(https://farm5.staticflickr.com/4478/23678110968_ff5a1db732_o.jpg) (https://flic.kr/p/C5mvsy)
(https://farm5.staticflickr.com/4497/37530303361_335a40d46a_o.jpg) (https://flic.kr/p/ZbqBDT)
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Gla to hear it's all sorted now. Blessing in disguise about the milky wheel. Result on that! :cool:
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Looks perfect, glad you got it sorted to your satisfaction :smiley: Mine goes in Monday to repair the results of it's latest encounter with a sight impaired driver :rolleyes:
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Great result on the finish of the car and the wheel. I see you have park assist but do you ever use it. I had it on a CC and used it once on the first day I got the car and never again. As my wife said(repeatedly) it was a great way to waste £290
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I use my park assist in the work car park when idiots don't leave a big enough gap 😃