GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: phil_790 on 24 January 2014, 18:14
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Hi all,
Today I had my car at my local dealers for a rattle/knocking noise from boot area, the guys said they can hear it and there is a TPI from vw admitting its a problem, but not suggesting a fix and not letting dealers do anything to try and cure it...I am more than a bit annoyed, as the other issue it went in with wasn't fixed either. I had a sticky petrol flap, which I think has been reported on here. They claimed it wasn't an issue when they tested and so they won't fix that either. I think I will have to wait until the petrol flap sticks properly before that will be fixed.
Has anyone one else had the boot noise, or had vw not cure a known TPI?
Edit: after a bit of a google I found this thread: http://www.golfmk7.com/forums/showthread.php?s=e152a5a60d2540c41c339d74340b06b7&t=2568&page=5 post number 91 seems to have the same issue...
Cheers,
Phil
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I had the sticky fuel flap issue as have lots of others here.
I squirted some white lithium grease (the stuff dealers spray on your hinges) onto the catch and it's been perfect since.
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I had this boot rattle too, I think it's coming from the boot floor... I put some cloth in the gaps to stop it bouncing up and down and it seems to have stopped rattling.
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I have a rattle in the boot area aswell and going to try the car without the parcel shelf when I get chance.
Or try this
http://www.amazon.co.uk/Anti-Squeak-Rattle-Self-Adhesive/dp/B00CI6CRO6
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Hey,
Thanks for the suggestions, I will pick up some lithium grease for the petrol cap. Regarding the boot floor I had already tried driving without the parcel shelf and it made no difference, I will try without the boot floor and see if that helps at all.
Cheers,
Phil
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Let us know if you get any results. It's chucking it down today so won't be trying anything unless it clears up.
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Is it just me that doesn't know what a TPI is?
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Is it just me that doesn't know what a TPI is?
Stands for Technical Product Information. VW usually release these to dealers once they are aware of an issue.
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Can anyone say if removing the boot lid solved the issue?
I am experiencing a very annoying plastic sounding rattle that is coming from the rear seating area but may be the boot. Without being sat in the seat myself its difficult to tell. Coincidently or not, it only appeared since I had my first rear seat passenger. Which made me think seat belt at first, but fastening them, putting the seat down, putting the boot lid into the lower position and removing the parcel shelf have done nothing to stop the irritating rattle.
It sounded to me like it was coming from the rear passenger side seating area / side, but that could just be due to my seating position (being in the drivers seat).
Has anyone else come across this issue / can confirm if its the boot floor or not? I sometimes notice a bit of a metally rattle / twang when shutting the boot or passenger side door, didn't know if that was related or not / normal either.
Drivers side fine and everything else about the car is rock solid perfect as you would expect from a German car, its just this pestering rattle is slowly starting to grind on me and making the normal solid feeling car sound cheap and nasty :(
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Can anyone say if removing the boot lid solved the issue?
I am experiencing a very annoying plastic sounding rattle that is coming from the rear seating area but may be the boot. Without being sat in the seat myself its difficult to tell. Coincidently or not, it only appeared since I had my first rear seat passenger. Which made me think seat belt at first, but fastening them, putting the seat down, putting the boot lid into the lower position and removing the parcel shelf have done nothing to stop the irritating rattle.
It sounded to me like it was coming from the rear passenger side seating area / side, but that could just be due to my seating position (being in the drivers seat).
Has anyone else come across this issue / can confirm if its the boot floor or not? I sometimes notice a bit of a metally rattle / twang when shutting the boot or passenger side door, didn't know if that was related or not / normal either.
Drivers side fine and everything else about the car is rock solid perfect as you would expect from a German car, its just this pestering rattle is slowly starting to grind on me and making the normal solid feeling car sound cheap and nasty :(
I had exactly the same thing. It was driving me nuts because as you say it made the car sound very cheap. The way I solved it was to spray a dry PFTE lubricant on the hinges of the hatchback and where the parcel shelf slots into the grooves. Hey presto no more rattles.
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Hi all,
As expected the petrol cap was sorted with the lithium grease, I will try the dry ptfe on the boot hinges etc over the weekend.
Cheers,
Phil
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Thanks for the help joet :smiley:
Took the boot floor out just as a test and took the car for a spin, no sounds at all. Solid as a rock, as I would expect from a VW. So I've done some work to the boot floor while its in place to try and pinch it a little more in places to stop it vibrating around to cause that god awful rattle.
Thank you so much for directing me to that, I can't tell you how happy I was on that drive with no rattles. It really was taking the shine off the car, but I am so happy now :)
Also noticed my petrol cap was a bit sticky too like others have said, just coated it with WD40 seemed to do the trick for me but that one wasn't as annoying as that rattle.
Thanks again :smiley:
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Thanks for the help joet :smiley:
Took the boot floor out just as a test and took the car for a spin, no sounds at all. Solid as a rock, as I would expect from a VW. So I've done some work to the boot floor while its in place to try and pinch it a little more in places to stop it vibrating around to cause that god awful rattle.
Thank you so much for directing me to that, I can't tell you how happy I was on that drive with no rattles. It really was taking the shine off the car, but I am so happy now :)
Also noticed my petrol cap was a bit sticky too like others have said, just coated it with WD40 seemed to do the trick for me but that one wasn't as annoying as that rattle.
Thanks again :smiley:
No problem. Glad you sorted it out. Makes a real difference to the drive, doesn't it?
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Hi all,
I just had a call from VW customer services, following on from my visit to the dealers last week. Apparently VW almost have a fix for the noise, which is going to be rolled out to the dealers in the next couple of weeks. The woman I spoke to didn’t offer too many details, but she did say that there have been a few others with similar issues reported. I did try all of the ideas with the lubricant etc., but it didn’t make any difference.
Hopefully it will be sorted out soon.
Cheers,
Phil
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Any news from VW about this? Think mine has developed this rattle noise too
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+1 on the boot rattle, would be nice if someone could pinpoint it so i can go at it with the sticky foam tape!
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Hi all,
I am going to give my dealers a call later in the week to see if they have the details of the fix, as it will be 2 weeks since I spoke to VWUK. Regarding the sticky fuel flap, this hasn’t been an issue since I applied the grease as suggested on here.
An another note, has anyone seen the new Scirocco update...I am pretty pleased I didn’t wait for the new Scirocco rather than getting the Golf, as I came from a 2011 Scirocco before the golf. It hardly a facelift they have done to it!
Cheers,
Phil
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Not had chance to fully report back on this. But turns out it doesn't seem to be the boot floor for me. It stopped for a few days after I fixed it down but looks like that was just a very badly timed coincidence, its back with a vengeance. I took the floor out tonight and its still doing it. Sounds still like a rear passenger seat belt kind of area at the moment but can't tell without being in the back myself as it does it.
Parcel shelf out tomorrow to see if that's the cause. If not then I really don't know, can only assume something is a bit loose behind the interior somewhere?
I notice a metally rattle if I shut the passenger door or boot with any reasonable force. The sound doesn't happen if I do it with the drivers door... Not sure if linked. the outside door slam rattle sounded more like maybe the exhaust bracket or something. But don't think that's the sound I'm getting inside as that's more plastic sounding.
Oh well, on goes the hunt for the illusive rattle, still only started since I had my first rear seat passenger, as it maybe it is related to seat belt....
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I've got that boot rattle as well and it's driving me bonkers.
Like a few others here I've tried shifting the boot components about, but not made any difference.
The source sounds to me like its inside the vehicle (i.e. not suspension related), but lurking behind a bit of trim on the passenger side.
Would be really interested to hear if this is positively identified.
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I've got that boot rattle as well and it's driving me bonkers.
Like a few others here I've tried shifting the boot components about, but not made any difference.
The source sounds to me like its inside the vehicle (i.e. not suspension related), but lurking behind a bit of trim on the passenger side.
Would be really interested to hear if this is positively identified.
My rear door trims used to squeak in my leon, but that was 5 door, best to chekc by pushing against all the panels and listen for a creak though
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For those with a metallic rattle around the back of the car interior, have you checked out the pivot point where the bottom of the 2 sides of the upper back seats meet? The thick pins are held in with a rotating clip (it can rotate 180 degrees to allow the back bench seat backs to be taken out, that can be loose and needs a little rotation to tighten. Or the plastic housing that fits over the clip (from the boot side) could be loose and rattling on the pivot point. Hasn't happened on my MK7, but was an issue with the MK5.
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For those with a metallic rattle around the back of the car interior, have you checked out the pivot point where the bottom of the 2 sides of the upper back seats meet? The thick pins are held in with a rotating clip (it can rotate 180 degrees to allow the back bench seat backs to be taken out, that can be loose and needs a little rotation to tighten. Or the plastic housing that fits over the clip (from the boot side) could be loose and rattling on the pivot point. Hasn't happened on my MK7, but was an issue with the MK5.
This probably sounds stupid, but where exactly are these pins, I've looked but haven't been able to see them... I'm probably looking in the wrong place
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Has anyone been able to get an update from VW on this?
Checked with the dealer and they are still waiting.
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Hey,
I am waiting for a call back from my dealer about this. I spoke to vw uk the other day and they said that they couldn't find out and passed me onto the dealers...will wait and see what they say.
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Cheers mate, keep us posted :)
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Just had the call from the dealers, still no tpi for the boot :-( they said they will call when they have it...don't really want to hold my breath for it!!
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It's so annoying, I spoke to VWUK about this today and they still have no more information on when or what the fix is.
Keep checking with your dealer I was told. I am going to give it till the end of the month and then will complain again.
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Still no news on this? :sad:
I had my dad drive mine today while I sat in the back and had a good snoop around, putting seats down etc, sounds to me like the rattle coming from high up in the boot area. I left the parcel shelf in as I know its not that but I had the boot floor out (I know its not the floor but just wanted it out in case it was something below it).
When I had my head in the boot (below the shelf) the sound couldn't be heard, I could only hear it when I was higher above the parcel shelf, so the noise for me at least is focused very high up in the back of the car and behind the rear seats for sure.
It can surely only be the actual top of the boot door itself, or possibly the stantions (don't know their correct name sorry) that enable the boot door to stay up when u open it. There is a little play in them from side to side if I try to wiggle them. Thinking maybe some insulating foam around them is my next step.
Unless im just crazy as no one else can seem to hear it, but its the most obvious noise to me now that my ears are acutely tuned into its irritating sound lol
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Boot rattle was a common issue with the Scirocco - one of the 2 bump stops for the boot lid had some play in it or stuck out further than the other- maybe it's the same with yours. You might need to adjust one or both outwards a notch or 2. You had to get a small (2 or 3mm) allen key through the centre hole and loosen the stop off then pull it out a click or 2 and tighten up the allen bolt.
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Came across this while doing some digging on Google, something to consider possibly...
Had an annoying rattle from the rear passenger side which annoyed the hell out of me. So much so that I spent the second morning after I got the car trying to pin point the source I ended up finding that the factory forgot to put in the clip to hold the wheel liner in place.
Zip tied it and took it to the dealer... They are replacing the liner as I type this.
Source: http://www.golfmk7.com/forums/showthread.php?t=148&page=13 [Post #250]
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Came across this while doing some digging on Google, something to consider possibly...
Had an annoying rattle from the rear passenger side which annoyed the hell out of me. So much so that I spent the second morning after I got the car trying to pin point the source I ended up finding that the factory forgot to put in the clip to hold the wheel liner in place.
Zip tied it and took it to the dealer... They are replacing the liner as I type this.
Source: http://www.golfmk7.com/forums/showthread.php?t=148&page=13 [Post #250]
Definitely worth a check at the weekend. Good find thanks.
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After 750 miles, my car has developed a slight rattle from the rear of the car (only over transverse bumps)- so I'll use everything that's been posted on here and check it out .... :whistle:
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Boot rattle was a common issue with the Scirocco - one of the 2 bump stops for the boot lid had some play in it or stuck out further than the other- maybe it's the same with yours. You might need to adjust one or both outwards a notch or 2. You had to get a small (2 or 3mm) allen key through the centre hole and loosen the stop off then pull it out a click or 2 and tighten up the allen bolt.
Thanks MH, not to tempt it, but this looks to have been the source of my rattle, which has made me miserable and annoyed for months.
Thank you very VERY much mate really appreciate this suggestion. After reading this I spied my chance in the weather for a dry day and yesterday I had a look at the boot door. Right hand stop 6 notches visible, left hand stop 3 notches visible. Managed to find an allen key which would fit it, loosened it as you said, pulled it so 6 notches were visible like the other side. Tightened it back up and wala. This rattle was to me sounding like it was rear left which ties in with this stop. Driven it on several drips since yesterday and taken it over roads I knew causes the rattle and I've heard nothing. I've purposely driven round in silence just enjoying the silence.
See how it is first thing in the morning for work, but I think you may have just rekindled my love for the car and most of all, returned my sanity :grin:
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Hi all,
I had a call back from vw uk on Friday, they claim that the noise is related to shock absorbers, which will be replaced on my car soon, I mentioned that it sounded like an interior noise, but she was adamant that it is related to the shock absorbers. I just went and checked my bump stops as I had the issue on my old scirocco but they were both fine.
Good news that people are getting their rattles sorted :-)
Cheers,
Phil
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Glad your getting some information to pass on. VW have not even bothered to phone me back and did not even put my case on the computer after I chased it.
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Thanks MH, not to tempt it, but this looks to have been the source of my rattle, which has made me miserable and annoyed for months.
Thank you very VERY much mate really appreciate this suggestion. After reading this I spied my chance in the weather for a dry day and yesterday I had a look at the boot door. Right hand stop 6 notches visible, left hand stop 3 notches visible. Managed to find an allen key which would fit it, loosened it as you said, pulled it so 6 notches were visible like the other side. Tightened it back up and wala. This rattle was to me sounding like it was rear left which ties in with this stop. Driven it on several drips since yesterday and taken it over roads I knew causes the rattle and I've heard nothing. I've purposely driven round in silence just enjoying the silence.
See how it is first thing in the morning for work, but I think you may have just rekindled my love for the car and most of all, returned my sanity :grin:
It's funny how the smallest things seem to piss us off no end when it comes to the car. I've got a sticking front passenger door right now, It's a simple door hinge adjustment to make as the gap between front and back doors is too small. It's going to annoy me greatly that my dealership will expect me to leve the car with them a day to "diagnose" the fault, decide that all the rubbing has damaged the door rubbers and they will need replacing anyway, and another day with the car once the rubber arrive to fit them and do the door adjustments.
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It's funny how the smallest things seem to piss us off no end when it comes to the car. I've got a sticking front passenger door right now, It's a simple door hinge adjustment to make as the gap between front and back doors is too small. It's going to annoy me greatly that my dealership will expect me to leve the car with them a day to "diagnose" the fault, decide that all the rubbing has damaged the door rubbers and they will need replacing anyway, and another day with the car once the rubber arrive to fit them and do the door adjustments.
Oh man that doesn't sound good :sad: I was adamant I was going to track this rattle myself as I knew otherwise I'd just take it in, not have it for a day or more like you say. Also no doubt I would've been told it couldn't be found, probably returning with more rattles. I'm surprised at the number of issues I've seen on here from really what I've always regarded as a high quality car. Shouldn't have most of these issues for the price of the car.
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ChrisJL: my 2 Portuguese built Sciroccos were by far my least troublesome VWs from a warranty point of view - one required absolutely no warranty work and the other had some work on the DCC system. German design and German materials are great, but it would seem that German assembly workers are the weakest link. Maybe the Scircco/EOS plant gives its workers more time per car to get it right, as a low volume plant.
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Has anyone had any further information on this?
I washed the car on the weekend and seem to have got some marks on the rear bumper that line up slight marks on the lip of the boot. This has coincided with the knocking getting worse this week.
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Hi,
I have had a few calls from a guy at VW UK who claims it is being looked into urgently, but he calls once a week with no update. I have made it pretty clear to him I am getting fed up with it, but he reckons it is still down to the factory in Germany...will have to see what he has to say later on this week.
Cheers,
Phil
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Thanks for the update! :) Hopefully we get a clear answer from VW UK soon
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I did think that if it was not sorted by the end of April I would consider rejecting the car. As the customer service is so bad, they have not even logged my phone calls and never phone me back. My dealer keeps me updated and I don't have any issues with them just VW
Does anyone know my options?
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Hi,
I got a voicemail from VW UK today, apparently the parts have arrived to replace the shock absorbers to see if this solves the issue, gotta call them back next week to book it in at my dealers to get the work done. The way got VW UK involved was a stroppy email through the website which resulted in a follow up call a coupe of weeks later, which got the ball rolling.
With regards to rejecting a car it's a long and drawn out process, and in most cases I don't think is successful, I had lot of issues with a new Peugeot a few years ago, eventually the dealers gave in and replaced the car for more or less no additional cost to me, but the car was never officially rejected even though it had over £4k worth of warranty work done due a a number of serous problems, I think they even went on and sold the car as an "approved used" Peugeot. But at least I managed to get rid of it and the dealer principle didn't have to speak to me every week to explain why the car was still having a load of issues, I should really have listened to everyone who said at the time not to get a Peugeot, but hindsight is great!
Cheers,
Phil
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Hi all,
Just a quick update, VW UK called today to say that new shock aborsbers have been received at my dealers and will be fitted to my car next week. They claim this will fix the noisy "characteristic" of the rear of the car. Will let you all know how it goes next week!
Cheers,
Phil
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Boot rattle was a common issue with the Scirocco - one of the 2 bump stops for the boot lid had some play in it or stuck out further than the other- maybe it's the same with yours. You might need to adjust one or both outwards a notch or 2. You had to get a small (2 or 3mm) allen key through the centre hole and loosen the stop off then pull it out a click or 2 and tighten up the allen bolt.
Monkeyhanger I owe you a beer, had a rattling noise in my boot on brand new R, been driving me mad for the four weeks I have had the car, tried all sorts of things that didn't work. Thanks to your post re bump stops I checked mine and they were unevenly adjusted, one was about 5mm lower than the other, now sorted and rattle gone :)
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Monkeyhanger I owe you a beer, had a rattling noise in my boot on brand new R, been driving me mad for the four weeks I have had the car, tried all sorts of things that didn't work. Thanks to your post re bump stops I checked mine and they were unevenly adjusted, one was about 5mm lower than the other, now sorted and rattle gone :)
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No bother. Seems as though the Germans are no better at building German cars than the Portuguese are. 5mm out from one side to the other is a huge discrepancy.
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Hi all,
The car went back the other day for the rattle, which wasn't cured by the replaced shock absorbers, but low and behold the noise was coming from the boot lit...this is what I mentioned to them months ago, but hey ho. It turned out the boot lit needed adjustment, I asked if it was the bump stops (I had this issue on my old scirocco also) They claimed it wasn't that. It seems to be OK now, but I have only done about 30 miles since the car came back.
Cheers,
Phil
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Thought I'd add my situation to this thread. I booked in my car at my dealers, looks like they've identified the noise to be coming from the rear shock absorbers. They'll be replaced and hopefully no more noise. Apparently it had taken them a while to pinpoint the sound. Will update when I have the car back, most likely tomorrow.
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I had a phone call from the dealers yesterday to say they finally had a TPI number.
They have supplied an mp3 file to the dealers to compare against our rattles. Mine is booked in on Tuesday so will see if it matches. If it does then it's a rear damper swap to up rated parts.
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Finally got the car back, took a while for the parts to come down... And I'm happy to report that pesky rattle no longer ermmmm rattles.
It did turn out to be the rear shock absorbers.
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My dealer told me today that VW had put a stop on garages ordering replacement rear shocks. Wonder what's going on...
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For those of you with a rattle in the trunk area, this worked for me (dealer will have to take a look for a longer term fix, obviously)
- Use a towel as a spacer between load floor and back area under the hatch
- Use a folded towel as additional spacer between back of parcel shelf and hatch.
Have driven for over 2,000 miles with this combo while dealer tries to sort it out and nary a rattle.
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For those of you with a rattle in the trunk area, this worked for me (dealer will have to take a look for a longer term fix, obviously)
- Use a towel as a spacer between load floor and back area under the hatch
- Use a folded towel as additional spacer between back of parcel shelf and hatch.
Have driven for over 2,000 miles with this combo while dealer tries to sort it out and nary a rattle.
This worked for me, many thanks!