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Model specific boards => Golf mk7 => Topic started by: Mr Savage on 12 December 2013, 17:15
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Hello guys,
I'm turning once again to the great source of advice, experience and understanding of these forums. Basically I have a Golf GTI Performance Pack DSG. It was in the dealers yesterday for warranty work on the following issues.
-Front Suspension; The famous issue of a noisy front suspension. They rang me to tell me it had been fixed by reposition the front gators as they had been knocked out of place by the transport pucks. The issue is better but it still isn't silent over bumpy roads, it still has a knocking sound although less frequent. Are other GTI/GTD's having this same sound or is your car truly silent over bumpy roads?
-G3 Glasscoat; The car was covered in fine scratches & swirls from the application of G3. They've tried to fix it and made it worse. The car was very clean but that wasn't the issue I had. The issue is the base paint that's scratches under all that protective polish/wax. They reckon it was in the bodyshop all day.
-iPhone Cable; The cable just drops out my iPhone 4S, it's shocking with no grip. They reckon it's my iPhone at fault. I highly doubt it as it works perfect with an Apple cable.
-Rattle from Passenger Side Dash; They have told me this is the sunroof, which I think it is. Anyone else got this sound from there panoramic sunroof?
-Rear Camber outside tolerance; They say the car was checked on a generic machine and it's inline on there's. They promised to show me a print-out showing this.
-Start/Stop; At times when the engine comes back on as you lift your foot off the brake pedal it will start rolling forward immedietely. Other times it will do nothing until you prod the throttle and then it jerks forward. They say they've found no issue with this.
-Economy; Poor MPG. They say they've updated the software and will monitor this.
So it's going back in tomorrow (Friday) and I need to prepare a valid argument to get it fixed. I was hoping you fellow GTI/GTD's can help me with some information and my rights, what I can ask for and how you guys would proceed in my situation.
Thanks again guys for any input,
:)
Mr Savage
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Hi mate, you sound a lot like me!!
The stop start dsg thing annoyed me as well, one thing the tech suggested it could be was when coming to a stop in slow traffic the car already has first gear ready after restart so will creep, when coming to a stop from a higher speed the gearbox doesn't always have the gear ready for when the engine restarts and can take a moment to sort it out, i thought this sounded feasable but didn't have a chance to try it again.
I always had a rattle which sounded like it came from the passenger door but could have been the sunroof tbh not sure, it'll suck if they need to remove the headliner to sort that though! :sick:
My iphone 4s never worked with the cable in my mk6 but was fine with the 3gs i had previous?? Never tried it in the 7 sorry.
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We have a gtd with sunroof, haven't noticed any rattles
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My gtd is going in for the front suspension issue and poor economy. I would suggest that the car supplied is unfit for purpose. By law your contract plies clauses into the contract requiring the goods being purchased are for the purpose you are purchasing.
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My gtd is going in for the front suspension issue and poor economy. I would suggest that the car supplied is unfit for purpose. By law your contract plies clauses into the contract requiring the goods being purchased are for the purpose you are purchasing.
Yeah I guess it would fall into that category. It's a joke that they haven't recalled the suspension on all Mk7's yet.
Jimble, I know! I'm treading the same path as yourself right now it seems. Don't get me wrong I love the car, it makes me smile but all these issues are really reducing the enjoyment i'm getting from it. How did you go about with rejecting your car? I'm hoping it don't come to that but I don't want to put up with a rattling suspension for the next few years.
I bought VW because I was impressed with the build quality of my MK5, but if they continue like this I don't see how they can keep demanding that high price tag. People will turn to the likes of Renault and Ford at a much cheaper price.
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Tbf if they hadn't monumentally screwed up the paintwork i think it would have been much harder to reject, all of my dealings have been with the dealership who have been awesome tbh rather than VW, the dealership have tried to do a "car swap" with VW due to the original defects, however this was rejected as everything should have been picked up on PDI which is true but VW not supporting it's dealers annoys me! So basically the dealership is taking the hit on the car. :o
It's this commitment to me the customer that will keep me coming back, assuming they're selling something i want of course! :P
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My 3 week old GTI is rattling on the suspension, squeaking steering, took it back to VW and was told they can t do anything until it
has done 750 miles! Spoke to em again yesterday, why should you have to put up with something thats not right thats cost this much money? Do i take it back????????????????
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My gtd is going in for the front suspension issue and poor economy. I would suggest that the car supplied is unfit for purpose. By law your contract plies clauses into the contract requiring the goods being purchased are for the purpose you are purchasing.
Will be interested to know what they do for yours, re: poor economy. I'm settled on the fact that if I drive it moerately hard i'll have a lot of fun and have a tank average of 45mpg (actual). This is around what the Scirocco was doing in the winter, although I don't think we've really seen winter yet - mid December and ambient temp at 7am is 10C today!
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Sorry to hear of the troubles with you GTi, no doubt if the suspension issue is more wide spread I too shall be facing the same problems :embarrassed:
As for the mpg, this has been a key topic on this forum and to be honest I think we need to let the cars do way more mileage before expecting anything near the manufacturers figures. I'd say 10-20k based on my Polo which I had from new.
As Jimble mentioned, if DSG is not for you like it wasnt for him then your pretty much stuck unless something big happens with the car that puts you in a position to reject it.
Poor mpg would be a hard problem to use to reject a car as Volkswagen clearly cover themselves when it comes to mpg stats and figures. They will just put it down to your driving style.
You will have to go to great lengths to prove your car isnt performing like other GTD's.
You could borrow another GTD in the exact same spec and film your trips in both cars and then use this as evidence to prove there is something not right with your car :smiley:
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I have rejected my GTI and am awaiting replacement. When i looked in to the ins and outs of vehicle rejection i believe the law states that you must give the dealer at least once chance to rectify any issues. After that you are fully within your rights to reject the vehicle.
J
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I have rejected my GTI and am awaiting replacement. When i looked in to the ins and outs of vehicle rejection i believe the law states that you must give the dealer at least once chance to rectify any issues. After that you are fully within your rights to reject the vehicle.
J
Correct, please ignore my previous post about having to test and video the rips, its down to Volkswagen to prove the car IS working, not down to the consumer to prove. :smiley:
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Sorry that you're having a tough time with it Mr Savage, sounds pretty bad! Was your car an early car by any chance?
The only issue I can offer some advice with is the G3 Glasscoat. I very much doubt that the dealership employee who applied the stuff will have been a) trained to apply it properly and b) as meticulous as you need to be with applying SiO2 based coatings, therefore, inflicting scratches (unless applied/buffed with new/perfectly clean applicators then it's easy to inflict damage).
Where abouts in the country are you? I would be asking the dealer to subcontract to a professional detailer to rectify the work. My guess is that all they are doing in the bodyshop is buffing at high speed on the machine with a polish which is too aggressive, therefore inflicting even more marks. I'm not saying this is definitely the case but it's what happens every time I've seen dealership bodyshop work. The polish and polishing pad combo needs to become less and less abrasive to refine the finish to a crisp and scratch free surface.
Let me know where you are and I'll recommend a well respected detailer in your area.
Jon
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I have rejected my GTI and am awaiting replacement. When i looked in to the ins and outs of vehicle rejection i believe the law states that you must give the dealer at least once chance to rectify any issues. After that you are fully within your rights to reject the vehicle.
J
You getting another GTI?
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-Start/Stop; At times when the engine comes back on as you lift your foot off the brake pedal it will start rolling forward immedietely. Other times it will do nothing until you prod the throttle and then it jerks forward. They say they've found no issue with this.
-Economy; Poor MPG. They say they've updated the software and will monitor this.
In my limited 2-week experience with he same car, there are a number of ways of using stop/start (which will only work when certain criteria defined in the handbook are fulfilled):
- A soft stop when the brake is not depressed hard, will result in the electric brake engaging, but the engine continues to run. No need to have foot on the brake pedal when stopped. Move off using the gas pedal only.
- A hard stop depressing the brake pedal firmly will engage the electric brake and cut the engine. No need for foot on brake. Move off using gas pedal only.
- If you are running adaptive cruise control (ACC), which will only engage over 20MPH but will run down to zero, it will automatically stop the car if the vehicle in front stops. It will switch off the engine and when the vehicle in front moves off will restart the engine and move off without touching the brake or gas pedals!
I would suggest if you car does not behave like this there is something wrong, but it is a complex and not immediately obvious system to use.
As to MPG: I have never gone below 30MPG on a journey, and usually get at least 35MPG. But can see how gunning it really cripple the economy. This is an area where individual driving technique and selection of 'sport' or 'eco' will have a big effect...
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-Start/Stop; At times when the engine comes back on as you lift your foot off the brake pedal it will start rolling forward immedietely. Other times it will do nothing until you prod the throttle and then it jerks forward. They say they've found no issue with this.
-Economy; Poor MPG. They say they've updated the software and will monitor this.
For this problem, is the regen running when you notice the car rolls forward?
If so I think its normal, regen normally increases the engines rpms, this in turn will cause the car to roll because of the engines torque.
I used to do this in my Polo Bluemotion, you could lift the clutch up and it would actually roll in 1st gear with NO throttle at all... and continue to roll.... :smiley:
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I have rejected my GTI and am awaiting replacement. When i looked in to the ins and outs of vehicle rejection i believe the law states that you must give the dealer at least once chance to rectify any issues. After that you are fully within your rights to reject the vehicle.
J
You getting another GTI?
I am CraigW. Identical in every way apart from this time it will have the PP!
J
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I have rejected my GTI and am awaiting replacement. When i looked in to the ins and outs of vehicle rejection i believe the law states that you must give the dealer at least once chance to rectify any issues. After that you are fully within your rights to reject the vehicle.
J
You getting another GTI?
I am CraigW. Identical in every way apart from this time it will have the PP!
J
You made the right choice, everybody... we have to remember that these cars a mass produced and the odd lemon does go through QC checkpoints and into public circulation.
Don't let this put you off as generally Volkswagen AG produce good cars :smiley:
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-Start/Stop; At times when the engine comes back on as you lift your foot off the brake pedal it will start rolling forward immedietely. Other times it will do nothing until you prod the throttle and then it jerks forward. They say they've found no issue with this.
-Economy; Poor MPG. They say they've updated the software and will monitor this.
For this problem, is the regen running when you notice the car rolls forward?
If so I think its normal, regen normally increases the engines rpms, this in turn will cause the car to roll because of the engines torque.
I used to do this in my Polo Bluemotion, you could lift the clutch up and it would actually roll in 1st gear with NO throttle at all... and continue to roll.... :smiley:
Do petrols do regens? I thought that was diesels with dpf's? :huh:
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-Start/Stop; At times when the engine comes back on as you lift your foot off the brake pedal it will start rolling forward immedietely. Other times it will do nothing until you prod the throttle and then it jerks forward. They say they've found no issue with this.
-Economy; Poor MPG. They say they've updated the software and will monitor this.
For this problem, is the regen running when you notice the car rolls forward?
If so I think its normal, regen normally increases the engines rpms, this in turn will cause the car to roll because of the engines torque.
I used to do this in my Polo Bluemotion, you could lift the clutch up and it would actually roll in 1st gear with NO throttle at all... and continue to roll.... :smiley:
Do petrols do regens? I thought that was diesels with dpf's? :huh:
ooops :embarrassed: lol....
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My gtd is going in for the front suspension issue and poor economy. I would suggest that the car supplied is unfit for purpose. By law your contract plies clauses into the contract requiring the goods being purchased are for the purpose you are purchasing.
the suggestion I made was for Mrsavage not something that I was looking to do.
I know that the MPG is something is difficult to prove but I shouldnt be getting 32-37 mpg around town and I am not throwing it around. im minded to just do that to and say F*** it. like MH Says its not that cold at the moment.
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[/quote]
If you are running adaptive cruise control (ACC), which will only engage over 20MPH but will run down to zero, it will automatically stop the car if the vehicle in front stops. It will switch off the engine and when the vehicle in front moves off will restart the engine and move off without touching the brake or gas pedals!
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i seldom use ACC however when I do and the car stops it starts up again but never moves off I have to touch the gas pedal.
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i seldom use ACC however when I do and the car stops it starts up again but never moves off I have to touch the gas pedal.
I use it most of the time.
As the handbook states for models with DSG"...(ACC) can start he vehicle moving automatically as soon as the vehicle in front begins to move again."
Page 244. :smiley:
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i seldom use ACC however when I do and the car stops it starts up again but never moves off I have to touch the gas pedal.
I use it most of the time.
As the handbook states for models with DSG"...(ACC) can start he vehicle moving automatically as soon as the vehicle in front begins to move again."
Page 244. :smiley:
The car in front must move off within a few seconds of stopping otherwise you do not move off automatically.
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i seldom use ACC however when I do and the car stops it starts up again but never moves off I have to touch the gas pedal.
I use it most of the time.
As the handbook states for models with DSG"...(ACC) can start he vehicle moving automatically as soon as the vehicle in front begins to move again."
Page 244. :)
The car in front must move off within a few seconds of stopping otherwise you do not move off automatically.
I was curious about this too, Sootchucker mentioned that if you press RES when your ready to go again you don't need to touch the pedals, something else i never got to try again though. :-\
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i seldom use ACC however when I do and the car stops it starts up again but never moves off I have to touch the gas pedal.
I use it most of the time.
As the handbook states for models with DSG"...(ACC) can start he vehicle moving automatically as soon as the vehicle in front begins to move again."
Page 244. :)
The car in front must move off within a few seconds of stopping otherwise you do not move off automatically.
I was curious about this too, Sootchucker mentioned that if you press RES when your ready to go again you don't need to touch the pedals, something else i never got to try again though. :-\
I use the acc a lot for on the motorway to and from work. Its fantastic. Your right that if you come to a complete stop it will only move off again if the car in front moves within 3 seconds. if not just a press of the res button will set you going. No need to move your legs!
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Sorry that you're having a tough time with it Mr Savage, sounds pretty bad! Was your car an early car by any chance?
The only issue I can offer some advice with is the G3 Glasscoat. I very much doubt that the dealership employee who applied the stuff will have been a) trained to apply it properly and b) as meticulous as you need to be with applying SiO2 based coatings, therefore, inflicting scratches (unless applied/buffed with new/perfectly clean applicators then it's easy to inflict damage).
Where abouts in the country are you? I would be asking the dealer to subcontract to a professional detailer to rectify the work. My guess is that all they are doing in the bodyshop is buffing at high speed on the machine with a polish which is too aggressive, therefore inflicting even more marks. I'm not saying this is definitely the case but it's what happens every time I've seen dealership bodyshop work. The polish and polishing pad combo needs to become less and less abrasive to refine the finish to a crisp and scratch free surface.
Let me know where you are and I'll recommend a well respected detailer in your area.
Jon
Hi Jon,
Yeah you're probably right. They definitely didn't bother removing the G3 fixing the paint and reapplying it. They've made a right mess. Was gonna get it booked in to Midlands Car Care. I live in Nottingham.
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For those of you interested I went back on Friday and this is how it panned out.
G3 Glasscoat;
They tried to blame my washing method for the scratches even though I told them I'm very meticulous, use 2 buckets, a lambs wool wash mitt and don't go in circular motions. (The Cheek) Oh and the scratches were there before.
Front Suspension;
Told them the problem was still there just not as bad and they are telling me that the GTI's suspension is very firm as it's a sports car and it isn't very quiet as his Passat CC was noisy too.
Sunroof Squeak;
He wants to remove and refit the sunroof next year, not sure I trust them in doing this at all.
iPod Cable;
They blamed my phone and said it works with everyone else's, when I asked for a demonstration they suddenly had no iPods around to test it with.
All in all a useless trip and a none impressive dealer. I'll be buying my R from someone else in a few years time. I did get them to agree to me taking out another GTI for comparison reasons early next year though.
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Doesn't sound like a very positive result for you Savage. It's such a shame VW is let down by below standard dealers.
I would insist they at least attempt to put things right. If/when they do and it is no better, then reject the car and get yourself another one on order. It shouldn't cost you a penny more. Might even be able to negotiate that you keep the GTI until a replacement arrives like i did.
J
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Sorry that you're having a tough time with it Mr Savage, sounds pretty bad! Was your car an early car by any chance?
The only issue I can offer some advice with is the G3 Glasscoat. I very much doubt that the dealership employee who applied the stuff will have been a) trained to apply it properly and b) as meticulous as you need to be with applying SiO2 based coatings, therefore, inflicting scratches (unless applied/buffed with new/perfectly clean applicators then it's easy to inflict damage).
Where abouts in the country are you? I would be asking the dealer to subcontract to a professional detailer to rectify the work. My guess is that all they are doing in the bodyshop is buffing at high speed on the machine with a polish which is too aggressive, therefore inflicting even more marks. I'm not saying this is definitely the case but it's what happens every time I've seen dealership bodyshop work. The polish and polishing pad combo needs to become less and less abrasive to refine the finish to a crisp and scratch free surface.
Let me know where you are and I'll recommend a well respected detailer in your area.
Jon
Hi Jon,
Yeah you're probably right. They definitely didn't bother removing the G3 fixing the paint and reapplying it. They've made a right mess. Was gonna get it booked in to Midlands Car Care. I live in Nottingham.
Yep, you won't go wrong with MCC - very high quality work. Russ is passionate about detailing and I follow his work on the Social Media platforms. Met him before too, nice chap!