GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: GTI_Redpath on 21 October 2013, 23:27
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this may have already been mentioned in other posts but I've been in contact with my dealer today as my car was not built last week like it should have. Below is the email he sent giving quite a good explanation as to the delays that some people may be experiencing. if you are delayed and cant get an explanation out of VW, this is probably whats causing the delays
"I have had this supply update sent through for you to view, basically (trying to summarise here) there was a hail storm in Northern Germany at the start of August. This severely damaged thousands of cars that had to be repaired, as a result they used the parts for cars that were already in the build queue (another words yours), I have been told that this delay should not be much more than a week, as per attached sheet.
My apologies for this, I was not aware that something that happened 10 weeks ago was still having an impact as this was not communicated from VW"
Link below for the attached sheet he mentions: https://www.copy.com/s/o4Rps9NAUTdi/Car%20Supply%20update%20WK42_635173607756256250.pdf
Thought this might be useful info for people having no luck with their dealers
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Its just one of a long list of excuses from VWUK - check the BW threads and you'll hear em all
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thing is this was my dealer contacting VW so probably a little more honest response from vw. maybe not. I live in hope its only a week delay :undecided:
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I'm not sure everybody is affected, just perhaps the orders affected by the hail storms.
I ordered Sept 14th, it was a full month before I even got a estimated build week of 46. It was recently confirmed as BW46.
I think that for the most if the GTi orders they have caught up.
I guess I'll find out in December if my car doesn't turn up.
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I think a few others got this excuse and a few other varying excuses (planned holiday shutdown etc) from VW Cust Services, VW Exec office and dealers and differing excuses from all 3 prompted most not to believe a word VW was saying.
Good to see some announcement though of VWUK officially telling dealers a realistic lead time of 25 weeks (although with some recent orders getting a BW in Nov/Dec this year who knows whats going on)
Hopefully it is only a weeks delay (what I had in BW39) but some BW39/40 (and I think a BW38) are still being built with little info from VW on exactly what the issue is!!!!
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The PDF is for BW42, would be interesting to see BW46 schedules.
I personally think the factory should have caught up now and the remaining delays are to do with specific cars which were damaged in the hail storms.
Perhaps these cars went through some of the production line again to have parts replaced.
It took a month for my car to get a provisional build week, I would say that was a delay with my car, right?
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I think a few others got this excuse and a few other varying excuses (planned holiday shutdown etc) from VW Cust Services, VW Exec office and dealers and differing excuses from all 3 prompted most not to believe a word VW was saying.
Good to see some announcement though of VWUK officially telling dealers a realistic lead time of 25 weeks (although with some recent orders getting a BW in Nov/Dec this year who knows whats going on)
Hopefully it is only a weeks delay (what I had in BW39) but some BW39/40 (and I think a BW38) are still being built with little info from VW on exactly what the issue is!!!!
Well I'm BW39 - and still waiting!
Still 'Being Built' apparently
When I call them - they just say its a stage 7 of 8 !
I give up!!!
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I think a few others got this excuse and a few other varying excuses (planned holiday shutdown etc) from VW Cust Services, VW Exec office and dealers and differing excuses from all 3 prompted most not to believe a word VW was saying.
Good to see some announcement though of VWUK officially telling dealers a realistic lead time of 25 weeks (although with some recent orders getting a BW in Nov/Dec this year who knows whats going on)
Hopefully it is only a weeks delay (what I had in BW39) but some BW39/40 (and I think a BW38) are still being built with little info from VW on exactly what the issue is!!!!
Well I'm BW39 - and still waiting!
Still 'Being Built' apparently
When I call them - they just say its a stage 7 of 8 !
I give up!!!
Time to turn the heat up on your dealership to find out exactly where your car is, from what I remember there are 20 steps involved from start to end and your dealer should have access to this system.
The tracker site for customers is very basic :(
Were BW39 cars caught up in the hail storms and the rectory clouded June/July?
Looking at the posted PDF it looks like all cars ordered up to BW42 had a 25 week lead time (worst case)
I feel that individual communications to customers affected didn't take place.
They was I see it, any cars damaged in the hail storm had to be rebuilt, the factory closed for a month too in June/July.
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Looks like could be a true delay by the hail storms.
http://www.foxnews.com/leisure/2013/09/19/hailstorm-damages-up-to-28000-vws/
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Looks like could be a true delay by the hail storms.
http://www.foxnews.com/leisure/2013/09/19/hailstorm-damages-up-to-28000-vws/
Yes it's true, also the factory closed for a approx a month too in June/July.
It's a case of bad communication from VW. :(
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Now see if you had joined this forum a few months ago you would have known all about these issues :wink:
http://www.golfgtiforum.co.uk/index.php?topic=258296.0
http://www.golfgtiforum.co.uk/index.php?topic=256797.0
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The ONLY excuse I've heard that I actually think might be accurate is when someone on here was told that VWUK f**ked up and pushed ahead with the release despite being told by Germany that they factory was not ready to build UK spec cars. They proceeded anyway and everything that has happened since is a result of their f**ked up timetable which was causing delays even before they had more orders than expected or hailstorms or anything.
Its not really an excuse, more of an admission that they made a huge mistake. Perhaps that's why I believe it. Everything else they say is a "its not really our fault" kind of statement.
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I spoke to my dealership yesterday and they are about 1 week behind, mine is BW 44, so he expects BW 45 in reality.
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I spoke to my dealership yesterday and they are about 1 week behind, mine is BW 44, so he expects BW 45 in reality.
One week my ar$e - that's bull mate - mine went into build 22nd September and is still there
That makes mine 1 whole month late ----- so far!
Hopefully they will have caught up for yours
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I reckon bill the bear is definitely right ! My missus ordered one on the 15th of May, standard spec, initially told end of August - phoned up end of August to see where it was then told early December. I think it's a case of believing it when we see it. To be honest we have lost interest in it now - if it turns up all well and good. I know one thing, I'd never order a new car again after this, best just buying an ex demo or find one that's already been built :angry:
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The ONLY excuse I've heard that I actually think might be accurate is when someone on here was told that VWUK f**ked up and pushed ahead with the release despite being told by Germany that they factory was not ready to build UK spec cars. They proceeded anyway and everything that has happened since is a result of their f**ked up timetable which was causing delays even before they had more orders than expected or hailstorms or anything.
Its not really an excuse, more of an admission that they made a huge mistake. Perhaps that's why I believe it. Everything else they say is a "its not really our fault" kind of statement.
This is the reason. Everything else you hear is b0llocks. In summary, VW UK Marketing rushed the launch even after being told by VW Germany that the factory was not ready to accept & build orders. I have it on very good authority this is the one & only reason why all our cars are/were delayed.