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Model specific boards => Golf mk6 => Topic started by: tenrohle on 24 September 2013, 17:05

Title: Main dealer service centre worrying me!
Post by: tenrohle on 24 September 2013, 17:05
Just got off the phone with a local main dealer close to me who has my car (2010 DSG 5 door). I've had an ongoing engine rattle that I started a thread about a while ago and all signs pointed toward it being the dual mass fly wheel. Also asked them to add a cruise control stalk and add a bluetooth unit to my RNS 510.

Their 'master technician' has reported that a DSG Gti doesn't have a dual mass fly wheel.
They can't add a bluetooth box as they don't do that and suggested an entirely new Kenwood stereo to replace my RNS 510. I offered to read out the part number of the box I need but they said they can't install it.
They don't know if they can get a cruise control stalk or not. Also don't think they can re-code a new stalk but will let me know.

I think I'm about ready to explode!
Title: Re: Main dealer service centre worrying me!
Post by: Poached on 24 September 2013, 17:21
Erm...lol

Take it to another dealer or ring VWUK and explain what's been going on and see what they say.

There are 3rd party installers that could do the Bluetooth and Cruise Control installs.
Title: Re: Main dealer service centre worrying me!
Post by: Eeef on 24 September 2013, 17:46
My dealer has those same Kenwood units on display, so I can only assume there's good margin in them.
Title: Re: Main dealer service centre worrying me!
Post by: mwad gti on 24 September 2013, 17:48
My dealer has those same Kenwood units on display, so I can only assume there's good margin in them.

Actually no, the margin is marginal.
I had the Kenwood unit fitted a month ago.
I shopped around all the VW dealers within 100 miles or so to try and play them against each other.

Managed to get it all in for £1000
Title: Re: Main dealer service centre worrying me!
Post by: dubber36 on 24 September 2013, 17:55
Bluetooth can't officially be retro fitted as the wiring is part of the cars loom. All cars have their own bespoke loom from the factory depending on spec. So when the dealer looks up the parts, the computer will tell him that they are not compatible with your cars chassis number.

The third party kits that many of us have fitted use an aftermarket piggy back wiring harness that just plugs into the radio loom and has another wire to the mic. They still require coding to tell the car bluetooth is fitted, but that is just a case of ticking a box on VCDS. If all you want is bluetooth, you'll get that job done for £250, not the £1000 that the dealers will rob from you for the Kenwood.

As for cruise control, I'm pretty sure it's listed as a dealer fit accessory, so there should be no issues with that.
Title: Re: Main dealer service centre worrying me!
Post by: charlie on 24 September 2013, 18:37
I had cruise control fitted on my previous 60 plate at my local vw just a change of stalk and coding job done sounds like they don't know what they are doing :whistle:
Title: Re: Main dealer service centre worrying me!
Post by: tenrohle on 24 September 2013, 18:59
More worrying than the bluetooth and cruise was the master tech saying the DSG doesn't have a dual mass flywheel.

I had spoken to an independent fitter about the cruise/bt, I think its probably best I pursue that route now. I really can't handle this engine rattle though. I need a REAL mechanic. I get the feeling all they want to deal with is basic services and mot's etc..
Title: Re: Main dealer service centre worrying me!
Post by: Poached on 24 September 2013, 20:18
Any VAG tuners nearby?
Title: Re: Main dealer service centre worrying me!
Post by: tenrohle on 24 September 2013, 20:56
I'd drive 2 hours radius from London to go see someone who knew what they were talking about. All I need is wifi and I'm nice for hours :)
Title: Re: Main dealer service centre worrying me!
Post by: Poached on 24 September 2013, 20:59
AKS Tuning Bedford or JKM motor services Portsmouth.
Title: Re: Main dealer service centre worrying me!
Post by: Eeef on 24 September 2013, 22:45
http://www.autops.co.uk/
Title: Re: Main dealer service centre worrying me!
Post by: Rhyso on 25 September 2013, 07:40
Midland VW in Cannock
Title: Re: Main dealer service centre worrying me!
Post by: dubber36 on 25 September 2013, 07:56
Midland VW in Cannock

Even North London to Cannock in 2 hours is pushing it.

I'd say AKS in Bedford too. Alex is a top bloke.
Title: Re: Main dealer service centre worrying me!
Post by: tenrohle on 25 September 2013, 10:14
Thanks for the reports. 90 minutes to AKS from me. I can do that. Called main dealer to get car back. Expecting a £150 charge for their diagnosis though :)
Title: Re: Main dealer service centre worrying me!
Post by: Raffe on 25 September 2013, 12:15
Alex au AKS looked after my car, can't fault his service  :cool:
Title: Re: Main dealer service centre worrying me!
Post by: tenrohle on 25 September 2013, 17:38
Got it back. No charge. I think they washed it  :laugh: The chap who called me on the phone to tell me they couldn't hear any noise came out as I was leaving. Revved it to 2k as explained, let it decelerate, noise was audible. He said 'oh yeah I hear it'.

Off to the tuners we go. Milltek non res and a stage 1 incoming, once this little noise is sorted!  :laugh:
Title: Re: Main dealer service centre worrying me!
Post by: ScottA on 27 September 2013, 17:31
Hmmm sounds like the wastegate rattle or have you already had the clip fitted to stop that?
Title: Re: Main dealer service centre worrying me!
Post by: Keithuk on 28 September 2013, 02:06
I asked my dealer if they could fit cruise control they said it depends when the car was built week 42 of 2010 and after you need another control module £350, before its just a switch and code it.
Title: Re: Main dealer service centre worrying me!
Post by: tenrohle on 29 September 2013, 00:26
I asked my dealer if they could fit cruise control they said it depends when the car was built week 42 of 2010 and after you need another control module £350, before its just a switch and code it.

I asked my dealer the same question and they had no idea. I already knew what yours said and told him that. He had no idea about it.

Title: Re: Main dealer service centre worrying me!
Post by: tenrohle on 29 September 2013, 00:27
Hmmm sounds like the wastegate rattle or have you already had the clip fitted to stop that?

The sound is completely different..