GolfGTIforum.co.uk
Model specific boards => Golf mk6 => Topic started by: Joseph on 01 March 2013, 08:59
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Hello,
I had my car in for its third service last week. I took it to be jet washed last night and noticed two little lines of scuff just above the wheel nut.The marks look like a slip from the nut. Two little lines about 3 cm in length. I have not removed any wheels since I purchased her.
I clean and jet wash regularly so I am sure that I would have noticed these marks just as i did last night.
My question is would the technician have removed the wheel or tested the tightness of the nuts during the service? I need to know that it is possible that this was done there before i pop in and show them.
Thanks
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Doubt very much your have a leg to stand on really as you've left it a short while before noticing it...they will just deny it and fob you off...
I had mine in recently and made a point of telling the service manager that I've taken pics of all body work and alloys and that everything was spotless and it came back fine...
Sorry to be the bearer of bad news!!
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Doubt very much your have a leg to stand on really as you've left it a short while before noticing it...they will just deny it and fob you off...
I had mine in recently and made a point of telling the service manager that I've taken pics of all body work and alloys and that everything was spotless and it came back fine...
Sorry to be the bearer of bad news!!
Thanks, yes, what you write is of course possible, however, if I know that they would have perhaps inspected the nuts for tightness then I would still take her down and point the marks out. I know I did not make the marks so I would have to try.
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Doubt very much your have a leg to stand on really as you've left it a short while before noticing it...they will just deny it and fob you off...
I had mine in recently and made a point of telling the service manager that I've taken pics of all body work and alloys and that everything was spotless and it came back fine...
Sorry to be the bearer of bad news!!
Thanks, yes, what you write is of course possible, however, if I know that they would have perhaps inspected the nuts for tightness then I would still take her down and point the marks out. I know I did not make the marks so I would have to try.
Yep fair enough you make a good point, mine hasn't been serviced yet so wudnt know if they wud touch the wheels but if had to guess I wud say yes as I think when the cars in they do a health check on it and I think that involves touching the wheels...
I'm sure someone will be along to further my comments, good luck with this and let us know how you get on..
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I always make a point of getting them to check over the car with me when I drop it off, just like they get me to check over the courtesy car before I sign for that.
As for taking the wheels off, it's to be hoped they do as how else would they be able to check the condition of the brakes properly?
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I always make a point of getting them to check over the car with me when I drop it off, just like they get me to check over the courtesy car before I sign for that.
As for taking the wheels off, it's to be hoped they do as how else would they be able to check the condition of the brakes properly?
Good point. On my previous services I have done the same thing, however, this time I had other things on my mind and simply left the car. Clearly a mistake.
I have called senior service lady and am awaiting a return call.
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they scratchec my wheel on its first service
i aways wait for the car to be driven out so i can catch the technician and inspect the car
they gave me a brand new wheel and tyre without question
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I'm dreading my service in ~2 weeks :cry:
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Exactly why I have changed to a specialist, VW techs don't give a monkeys and there is no difference to them whether its a fleet car or someone's pride and joy.
Attention to detail on my service was such that before he put the wheels back on the car all VW wheel centres were lined up with the air valve, that was not me asking him to do that I hasten to add.
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I went out to the car before my trip down to clean the wheels and see if the scuff was removable. This is the first time I have been down on my knees over the wheels in 2 months because of the weather.
I noticed two white worm marks maybe 2mm in size on the two back wheels. One of which was the wheel with the scuff on.
I have just returned from the dealership having had the wheels inspected. 2 new wheels on order covered under warranty(expires in 4 days time).
I had three replaced in May last year and one of the affected wheels was one of those. Continued good service from lookers middlesbrough.
A good day.
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I always check the car over with service desk and mark off any curent dings or wheel skuffs and ask them to be very carefull and treat it like there own car. My old ED30 came back with a dent it £500 cost they had to put it right nightmare dealership. :rolleyes: :rolleyes:
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I went out to the car before my trip down to clean the wheels and see if the scuff was removable. This is the first time I have been down on my knees over the wheels in 2 months because of the weather.
I noticed two white worm marks maybe 2mm in size on the two back wheels. One of which was the wheel with the scuff on.
I have just returned from the dealership having had the wheels inspected. 2 new wheels on order covered under warranty(expires in 4 days time).
I had three replaced in May last year and one of the affected wheels was one of those. Continued good service from lookers middlesbrough.
A good day.
Good to hear its been quickly resolved.... :cool:
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I went out to the car before my trip down to clean the wheels and see if the scuff was removable. This is the first time I have been down on my knees over the wheels in 2 months because of the weather.
I noticed two white worm marks maybe 2mm in size on the two back wheels. One of which was the wheel with the scuff on.
I have just returned from the dealership having had the wheels inspected. 2 new wheels on order covered under warranty(expires in 4 days time).
I had three replaced in May last year and one of the affected wheels was one of those. Continued good service from lookers middlesbrough.
A good day.
Good to hear its been quickly resolved.... :cool:
Thanks. Like you posted, I think it would have been difficult to make the case that the scuff came from the service so I am glad i spotted the white worm so the scuffing wasn't an issue.
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My replacement wheels arrived so I went down to have them fitted. Whilst applying Jetseal 109 i noticed that the two alloys where marked under the surface.
The warranty manager eventually agreed with me after trying to tell me this was normal and none where ever perfect. I pointed out that my 4 alloys where perfect when i got the car and so where the two i had replaced due to white worm last year.
So replacements for the replacements where ordered.
I spoke with the service lady today who called to tell me the wheels had arrived. I naturally asked if she had inspected them to which she replied that she thinks these are marked also. She had spoken with the warranty manager and he had said that they where the same as the last order. She assured me that they are replacements and not the ones I rejected last week.I said I would be down tomorrow to inspect them but would not accept marked wheels.
I was then told that they could not replace them again regardless of any issues I may have. What?
My reason for posting is I feel that i may have some problems waiting for me when i go in tomorrow and wanted to be as prepared as possible to resolve them. I have made a note of V.W customer services number. Can anyone reading this post offer any advice if I find the wheels marked again?
Thanks very much
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Sorry to hear your still having troubles, I know Ken(Mkviken) had very similar issues when getting replacements and from memory he had 2or 3 sets delivered to the dealers as everyone ordered came in marked...
I will try and find the thread but the mean time it might be worth PMing him...
I know he got the issue sorted in the end tho...
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Sorry to hear your still having troubles, I know Ken(Mkviken) had very similar issues when getting replacements and from memory he had 2or 3 sets delivered to the dealers as everyone ordered came in marked...
I will try and find the thread but the mean time it might be worth PMing him...
I know he got the issue sorted in the end tho...
thanks, i shall pm him.
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No worries dude..
Heres (http://www.golfgtiforum.co.uk/index.php?topic=240204.0) the thread....
Just a quick read to refresh my memory and they had to order 6 in fact :shocked: before they got one in perfect condition...
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Sorry to hear about this situation. Another shining example of VW customer service!
All I could suggest is get in touch with VW UK.
They take complaints very seriously, you will have a person assigned to you case and they will pressure the dealer into doing wants right to rectify the situation.
Luckily in m case the dealer admitted it was their fault right away but yes they did have problems getting a replacement wheel which wasnt either damaged in transit or during fitting the tyre.
To be fair it was the brand manager who kept rejecting the wheels - knowing how fussy I am he didn't even bother showin me them as be knew I would reject them unless perfect.
In the end I got a meal out for me and the wife for about £80 as a good will gesture too.
I would give VW customer services a run tomorrow and get them on the case
I don't understand where they're coming from in saying 'this is your last set'. If they keep sending duff wheels then that's their problem and in my opinion they will have to keep throwing new wheels at you I Gil they get it right.
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Sorry to hear about this situation. Another shining example of VW customer service!
All I could suggest is get in touch with VW UK.
They take complaints very seriously, you will have a person assigned to you case and they will pressure the dealer into doing wants right to rectify the situation.
Luckily in m case the dealer admitted it was their fault right away but yes they did have problems getting a replacement wheel which wasnt either damaged in transit or during fitting the tyre.
To be fair it was the brand manager who kept rejecting the wheels - knowing how fussy I am he didn't even bother showin me them as be knew I would reject them unless perfect.
In the end I got a meal out for me and the wife for about £80 as a good will gesture too.
I would give VW customer services a run tomorrow and get them on the case
I don't understand where they're coming from in saying 'this is your last set'. If they keep sending duff wheels then that's their problem and in my opinion they will have to keep throwing new wheels at you I Gil they get it right.
Thank you very much for getting back to me and thanks again Mr GTD.
I have the V.W number to call if I encounter any problems. I really hope that they are o.k and I can get them fitted and move on but the call with the service lady today just made me think all is not well. I shall see.
I shall update when I have more information.
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I wonder if any of these replacement wheels are actually wheels that have been refurbed having once being exchanged from suffering whiteworm? As well as checking the condition, check the date stamp as well.
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Hello,
I have been down to VW twice since my last post and rejected the wheels again. The service people are being excellent I think and understand that i just want them to be perfect.
One of the wheels today was perfect except for a couple of dimples maybe 1mm d. Noticeable on an otherwise flawless surface.
I am wondering if you (the reader) could check and see if yours have dimples in them. Am i being too picky, are the dimples normal and i should just accept the best one? I only have my other wheels to compare and they appear to be dimple free.
I think i have looked at about ten wheels now. Three more have been ordered today so fingers crossed these are perfect and I can get them fitted and move on.
I would appreciate your thoughts, im drowning in Monza shadows
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You are not being picky at all.The dealer should inspect them before inviting you to collect them.My wheels have no dimples,ask them are they new ones or re conditioned ones.
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You are not being picky at all.The dealer should inspect them before inviting you to collect them.My wheels have no dimples,ask them are they new ones or re conditioned ones.
Thanks, i didnt think i was but i had started to question myself having been down so many times now. I have been assured that they are new ones from a few different people down there.
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I feel your pain as something that should be simple is now starting to become an obsession :smiley: Not through you but through your dealer.
They know the standards you are willing to accept and they should be inspecting them carefully and rejecting any before even contemplating calling you and saying they are ready.
There is nothing worse, as you then start to question yourself "is it me, am I far toooo picky" and of course those family members round about you that you tell, are probably agreeing with you but deep down aren't interested and probably thinking "He's off his head" :grin:
Seriously though, you want the best but you need to balance it up with your sanity!
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I feel your pain as something that should be simple is now starting to become an obsession :smiley: Not through you but through your dealer.
They know the standards you are willing to accept and they should be inspecting them carefully and rejecting any before even contemplating calling you and saying they are ready.
There is nothing worse, as you then start to question yourself "is it me, am I far toooo picky" and of course those family members round about you that you tell, are probably agreeing with you but deep down aren't interested and probably thinking "He's off his head" :grin:
Seriously though, you want the best but you need to balance it up with your sanity!
Thanks for your reply.
I agree that they could inspect and let me know but i think they want to see if i will just take them.I think they understand now that I will just wait until they are perfect.
You are probably correct with regards to Family.
Sanity? Thats for a different forum :rolleyes:
I am determined to keep going though until they are defect free. I know that I will regret accepting something which isnt - even a little dimple.
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You stick to your guns and get like for like you had perfect you expect perfection!!!!!
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do you use the brush at the jet wash ?
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do you use the brush at the jet wash ?
Absolutely not. I only use the meguirs mits i have and the softest applicators for jetseal etc. I am not sure what your point is though. My posts are to do with replacement wheels.
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just wondering as those brushes are generally left on the ground etc and hold some nast bits of crap that will cause scratches. Nope you get the replacement wheel!
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Hey Joseph
God this has been going on for a little while now :shocked: but like peeps have said stick to your guns fella, my shadows are also "dimple free" so don't accept anything less than "mint" condition ones...good luck pal and as always keeps us up to date... :smiley:
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Returned to VW last Thursday and rejected that batch due to dimples. Received a call today that more had arrived and after close inspection have accepted two. They are perfect. Not a dimple to be seen. Thanks to all for your support during this diffcicult time :rolleyes:
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Glad it all worked out in the end and your patience and determination won out. :smiley:
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Good to hear its finally been sorted...
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Apparently vw have run out of monzas :grin: you kept them on there toes glad to see its all sorted :smiley:
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Apparently vw have run out of monzas :grin:you kept them on there toes glad to see its all sorted :smiley:
:laugh: thanks guys me too, yes all u.k monzas now reside in a room at VW lookers Middlesbrough.
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What a nightmare.
Were there ever the same problems with painted wheels?
Err...no.
When will the penny drop with VW, and they finally decide to stop fitting diamond cut faced wheels in the UK?...they don't last.
They didn't last on the Mk2 16vs, Mk3 Anniversarys, Mk4s, Mk5s, or Mk6s...and what do we have as the two styles of wheels available on the Mk7? Doh.
Looks like the warranty department will be busy for a good few years yet.